307 comments found

I miss the “Tabs” in shortcodes. Would you provide it on your next update?

ChrisMooney

Thanks for the suggestion, I’ll keep it in mind for the next update :)

brandguru

Hey Chris, it’s been a month. Do you have any update on this?

ChrisMooney

If you need a tab shortcode badly, it’s probably best you look into using a plugin. Unfortunately it’s not possible to add every feature request we get.

Thanks

koskow Purchased

I would like to change the work Knowledge Base in the breadcrumb to something else. Also, after I search it says Search: Knowledge Base. I want it to say Search: Reptile Care Sheets – How can I change this?

Thanks!

ChrisMooney

Hey there,

If you modify the language file in the theme, you can change the different text strings throughout the theme, and you won’t loose them when you upgrade the theme in the future.

Thanks

I agree with @brandguru – Tabs would be very helpful.

Dmichel Purchased

Hi,

great theme.. IS there any way i can edit the footer text? I would like to change the copyright to my company name and i cant seem to find where to remove this.

Thanks

ChrisMooney

Hey there,

In the WP Admin panel > Appearance > Customize you can edit the site footer text there.

Thanks

Hey there,

Looking to use this on my new site. How would I go about editing the header/footer to match it?

Thanks

hi Can I get your template translated into Persian? If you agree with it, please send me the language file to my mail (I have no template)

tanks

ChrisMooney

Hey there,

I don’t provide the translations. The theme is localization ready, so you can use the language files to create your own translation.

Check this tutorial from Step 2: http://wp.tutsplus.com/tutorials/theme-development/translating-your-theme/

Thanks

Really love the concept & clean design. Bookmarked for sure, great!

Hi Chris, We are planning to purchase but would like some more information on the search function as we need a powerful search. Can you provide us with further details? (author, characteristics, etc.). Thanks

ChrisMooney

Hey there,

The theme utilizes the WordPress search engine. It doesn’t modify it in any way. If you have any specific questions feel free to email me via my profile.

Thanks

Great update Chris. Took those tags long enough :-) Thanks!!

Hello,

Chris i have write you earlier about the Forum Post Edit then all tags displayed in the edit section (front end Bbpress section)

I have installed new version and didn’t solved this problem yet. Can you please assist me?

Thanks.

ChrisMooney

Hey there,

This issues is a bug with the latest BBPress: http://bbpress.trac.wordpress.org/ticket/2429

It’s fixed for their next version but there’s no indication of when it’s going to be released.

You can roll back a BBPress version and the issue isn’t there.

Thanks

Themewaves

Hmm,

Thanks!

Hello ChrisMooney,

I wonder if this theme supports Post Video Format (YouTube, Vimeo Embed & Self Hosted). I saw on your KnowHow theme this feature. There are more differences between the themes KnowHow and Support Desk? Thank you.

ChrisMooney

Hey there,

Support Desk doesn’t support post formats like KnowHow does unfortunately. There are a few other differences such a separate KB and Blog section and of course the added BBPress integration in Support Desk.

Thanks

individee Purchased

Hey Chris, this is fine theme! Thanks for it :) 15 days ago the user “koskow” asked a question about changing the name “knowledge base” in the breadcrumb and in the search result. I wanted to change it, too. But I can’t fix it with the language file like you suggested. I have translated a lot in your theme succesfully, but this string seems to be not linked to the language file.

Also two other strings i can’t change: “Search Results for:” and the word “Search…” what you see in the little searchfield when the knowledge base can’t find an article.

What can I do to translate these words?

ChrisMooney

Hey there,

Could you submit a support request (http://herothemes.com) with this information plus your WordPress details so I can take a look for you?

Thanks

Question: Does this have user access functionality for logging in and have a profile area for history tracking?

ChrisMooney

Hey there,

I’m not sure to be honest, this isn’t something I’ve tested myself so probably best giving it a whirl with the default theme and going from there.

Yup that’s right, no public facing history tracking.

Thanks

floejoe

thanks chris, do you have anything in your arsenal that fits this description?

ChrisMooney

I don’t have anything that could help you with this.

Thanks

The theme is Wonderful. We are interested in purchasing the HTML version.

Do you provide that?

ChrisMooney

Hey there,

This is a WP theme only, there’s no HTLM version provided.

Thanks

Are you considering a ticket system. I was looking into Zendesk and also other plugins that I would need to purchase with this theme so that I can create a ticket system that I can manage from within wordpress.

ChrisMooney

Hey there,

This theme concentrates on community management (Knowledge Base & Forums). You can add a ticket system using a plugin, but it’s not a feature of the theme.

Thanks

Hi Chris, excellent job on the theme man, five stars from us. We are going to use it for our support. Thank you.

ChrisMooney

Thanks for the awesome feedback :)

iParanoia Purchased

Hello, is there a possibility to localize the tagline on the homepage?

ChrisMooney

If you’re using WPML you need to create a language config file for theme options:

http://wpml.org/documentation/support/language-configuration-files/

Thanks

Default-user
iParanoia Purchased

Oh I see.. Sorry for bothering, first time Im using wmpl.. :) Thanks so much for you fast answers!!

ChrisMooney

No worries, WPML can be quite a lot to learn :)

Hello,

Wanted to know if you gonna add a ticketing support in your theme?

Thx

ChrisMooney

Hey there,

This theme is based around community support (Knowledge Base & Forums), there’s no plans to integrate ticketing support.

Thanks

Hi ChrisMooney I am very interested in purchasing this, but I have a small issue. I need this to be more like a support ticket type of system like the other themes here. They have support tickets built in and its kind of a necessary, is this in the works at all or planned? eta? Thanks

ChrisMooney

Hey there,

This theme is based around community support (Knowledge Base & Forums), there’s no plans to integrate ticketing support.

Thanks

jprenou Purchased

Hi Chris, I don’t get it. I added some homepage blocks but they don’t appear on my home page ? Can you help me to figure out what I’m doing wrong ?

Thanks JP

ChrisMooney

Hey there,

It might be that you haven’t setup the homepage. Take a look at the docs for this, if you still have trouble please submit a support request via http://herothemes.com and I’ll take a look for you.

Thanks

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