53 comments found

  • Bought between 100 and 499 items
  • Has been a member for 0-1 years
  • United States

Can I change “assignee” to “assigned to?”

icaruscreativeorg

You would need to edit the code on the page of that form. If you’d like I can do that for you – otherwise if you email me with access to your WP site I can take care of it for you.

Default-user

I haven’t set up the site yet. I purchased one license and should set it up soon. Thanks again and I’ll email the access to you as soon as we’re ready and have the theme installed.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Sold between 10 000 and 50 000 dollars
  • United States

To Anyone to may have emailed me in the past few weeks – I was unaware that the emails marked from this site were being deleted by my gmail as spam. I apologize for the inconvenience – I am hard at work updating this theme now and for anyone who has any issue or bug for the old theme, I’d be happy to help.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, when will the update be out? I am considering this theme however I am concerned looking at comments at your lack or response and updates… I am tired of buying theme on TF from bad devs. Not that you are bad but I won’t be themes that are not well supported and updated so when if you update coming out and what will be updated? Thanks

icaruscreativeorg

Hello – fair question :) I’m working on the theme currently and am shooting for later in mid-late January to have it out. I currently see no reason why I’d hit any delays in meeting this target. As for my support – the past few months have been more sporadic owing to both my busier schedule toward the end of the year and TF changes that were happening in the fourth quarter of 2013. Since both of those have been resolved, and I have a clear direction for where I can go with my themes – I’m happy to be reengaging. Let me know if you have any other questions or concerns. If you’re looking to buy, I would definitely wait for the update, the change form what it currently is to the update will be major and in all aspects better :)

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 2-3 years

Hello icarus

I tried to install the theme, but when I activate it, I get a blank page. When I delete it then and choose another theme, wordpress works again.

I tried via FTP and also directly by upload-function on the site. But both times it crashed and I got just a blank page.

I saw that someone (6 months ago) had the same issue with this theme.

I use wordpress 3.8., is this the problem?

icaruscreativeorg

Could you let me know the URL? Or login info – you can private message me if you’d like on it.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Sold between 10 000 and 50 000 dollars
  • United States

Recently, I’ve had some delays in updating this theme due to client work which I feel are not letting me serve my users here as well as I could.

In order to fix this – I’m looking for help in running and developing this theme, and my theme shop in general. If you’re creative, into web design/development or Wordpress development, I’d love to talk to you.

Read more here: http://eepurl.com/MFLID

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users

Is is possible to import tickets created here into projectpress for management by a team? Would seem these two should integrate somehow.. Thanks for the thoughts.

icaruscreativeorg

I’ve never thought of that – perhaps I can provide some kind of integration in the future. But as of now, they don’t.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Romania

Hello. I have two questions/problems: 1. Is there any possibility that each ticket automatically receive a unique registration number? 2. When I set the priority and assign the person to resolve the ticket, it is possible to set a deadline for solving the problem? (select date estimated to finish)

Thanks!

icaruscreativeorg

1 – Each ticket has a post ID – which could be shown with only a couple of minor tweaks. This is a unique number. 2 – I’ve not added any deadline features to SupportPress yet, but that is a very good idea and something I’ll consider.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
zumaxb Purchased

I have bought this and sincerely do hope that the developer is in for the long haul. Because I can see this as a very successful WP App theme.

Kind regards

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • United States

How can I adjust the responsive settings? My client is using old monitors so they’re seeing the tablet version of the site on their desktops.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello icaruscreativeorg, Do you have a login to test the admin interface of your theme? Cheers,

icaruscreativeorg

Email me and I can give you access to the development installation.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Must end users login to submit tickets?

icaruscreativeorg

Yes – users must be registered to submit tickets.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

I was wondering if I could get access to your template to see how you ticketing works. Or do you have a demo version I can download?

icaruscreativeorg

Sorry for the lateness in response – I’m replying to your email now.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

I love to purchase this theme. However, my client wants it to look more like this, http://support.internnext.com/.

I know quite well that support press was used for this, but is it possible to customize mine to look like this?

icaruscreativeorg

That would not be something that you could do without a lot of reworking of the code/html. Contact me via my author profile page to discuss the project more – I can help point you in the right direction.

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