An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Twincore

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Twincore:

Support for our items includes:
  • Responding to questions or problems regarding the item and its features, but please be patience, we don’t offer a FAST Support !, please read Help Documentation first, before submit in Forum.
  • Fixing bugs
  • Providing updates to ensure compatibility with new software versions
Item support does not include (Available but not free):
  • Customization and installation services
  • Support for third party software and plug-ins

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.