Discussion on Surreal - One Page Parallax WordPress Theme

256 comments found

Hi there,

I’d like to purchase this theme but want to know if it will be supported for Wordpress 4.0. Its a great looking theme and i hope you continue the support!

Thanks

Winter-Light

Thanks for the repsonse – good to know.

I assumed that the difficulties people are experiencing with creating galleries was due to the WP upgrade. Is this problem currently being looked at by the Dev Team?

bitfade

Hi, Anyone experiencing that problem is using an older version of the theme with the latest version of WP. When new versions of WP arrive we release updated to the theme which fix any incompatibilities, however not very many people update their theme at the same time as they update their WP install, which is why you see a lot of those sort of comments. As you will see, our response to those comments is simply to update their theme.

Winter-Light

OK I thought so but wanted to check. Thanks for the prompt response and good to see that this great theme is still being supported.

I will definitely buy this.

Hi, I want to reduce to portfolio thumbnail on 10 on home page, how to do?

bitfade

Hi, this can be done using options built into the theme.

hi there, is it possible to replace the gallery slider with a better one? Like Revolution Slider or Layer Slider?

If you cannot do it, please tell me how can i do at least.

bitfade

Hi, There is no options for this in the default theme’s options. Hence you would need to do it manually by modifying the theme. Removing the current slider and integrating another one. This would be quite a bit of custom work and is hence beyond the scope of our support.

Default-user

the default “Home Page” template automatically include a slider gallery. Can you at least create the template without this, or tell how to do it?

bitfade

Hi, Unfortunately that’s the only homepage template included in this theme (static image, slider or video). If you need another one, you will need to make some custom modifications to the theme so it will suit your specific requirements. Like I said above, this type of custom work is beyond the scope of our support. We recommend that you seek the help of a freelancer.

Hi there. I have a couple of pre-purchase questions:

1. The theme demo doesn’t show many options or features. I’d like to know if I can produce independent pages? I know you have the /video-home/ page but do I get any template/theme feature options there? Or is everything saved for the homepage?

2. Is there a page-builder feature in the admin area?

3. (On the demo site homepage) under the Services section (6 pictures) the page copy there only extends for two-thirds the width of the page. (so does the contact form further down the page): is this a limitation? Or can I easily extend that width?

4. I’d like to add some kind of social stuff on the homepage. Is there a widget feature or plugin function to add some blog heading links? Or a Twitter/FB feed at all?

Sorry for all the questions :)

Thanks – Mark

bitfade

Hi,

1. Yes independent pages are supported. All sections from the homepage in the theme demo are in face separate pages, just stacked under a master page (home/splash).

2. No page builder. Pages are fulled with content using shortcodes and metabox options.

3. Yes that’s a 2/3 1/3 column arrangement, inserted using a column shortcode. The 1/3 column is left empty. You can alter the columns layout, or just use full width content, its up to you.

4. Unfortunately there are no built in options for more content on the homepage. You would need to customize the theme to achieve this.

Has anyone else been getting an issue when uploading new photos, that the portrait photos are getting cropped by the uploader to be landscape. Just taking 1 slice of the photo. Bug or have I somehow enabled this setting?

Adam

bitfade

Hi,

Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here: http://support.pixelentity.com/forums/39-Surreal-WordPress-Theme

Once there you can post your admin login details in the thread so we can login to your WordPress installation and investigate the issue via the admin. You can post this information privately in this thread by wrapping the info inside a “Hide” tag as follows:

Simply write your information into the post body as you would normally do. Then place the opening hide tag before your info, like this:

[hide]

Then place the closing hide tag after your private info, like this:

[/hide]

All info contained inside the hide tags will only be visible to forum staff

Here is what you would type in your post:

[hide]

url: http://yoursite.com/wp-admin

username: admin

password: yourpass

[/hide]

melbourneadam

its up now

Hi! Where should I put the Analytics Script?

Thanks

bitfade

Hi, Insert it into the Custom Javascript field in the theme options panel. (omit the <script> tags).

Hi, I’m looking to update firefox, the demo and like my draft texts are halved. How to solve this. Thank You.

bitfade

Hi,

Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here: http://support.pixelentity.com/forums/39-Surreal-WordPress-Theme

This theme is compatible with visual composer? and if it is, which version? thank you

bitfade

Hi , this theme is not compatible with that plugin.

Hey guys – great theme! I just purchased and I have a few questions:

1: What are the optimal dimensions for pictures to be used for the Home slider as well as the Parallax Pages? The ones I have used are not scaling and show black borders left and right. 2: Home Button in Main Menu does not work. It does not return the user to the top of the site again. All other buttons do work. 3: Is there any way to have control over the size or scale of the page titles?

That’s it for now – thanks again for a great design!

cheers Dan

Default-user

Thanks Bitfade! I checked it all out and for the Home Button issue I received the following errors:

TypeError: undefined is not an object (evaluating ‘jQuery(’#’ + $href1).offset().top’) (anonymous function) (custom.js, line 32) dispatch (jquery.js, line 3) handle (jquery.js, line 3)

Any help greatly appreciated!

bitfade

Hi, Open a thread in the support forum link above, one of our developers will need to take a look. Make sure to include your website url in the forum post.

My company purchased this theme and we are having an issue where when we got to page 2 or next we get a 404. How can I correct this?

bitfade

Hi,

Your comment is not showing a “purchased” badge. Support of this nature is reserved for confirmed customers only. If you have purchased this theme using a different account please login using that account before posting a request for support. Alternatively you can use your purchase code to register at our support forums where you can open a new thread about your issue.

Hello:

Can a hover color can be added to the menu items? If so, will the menu items also display that color state when scrolling through the different sections of the page they refer to?

Thanks

bitfade

Hi, Unfortunately due to the one page nature of this theme, the highlight-the-current-section is not as simple as that, because by default WP only adds the active class to the parent page, and not to the sub sections. The menu items already have a color change on hover.

seltsyrk Purchased

Hi I have purchased this theme and would like some information on how to add new sections on the home page. I have created a page and set it to be a child page of home, changed the order and added it manually through the menu but it still takes me to a new page when the menu item is clicked instead of scrolling to it. How can I fix this so new sections will be able to be scrolled to?

Thanks

bitfade

Hi,

Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here: http://support.pixelentity.com/forums/39-Surreal-WordPress-Theme

Hi, I purchased this theme in August 2013 and recently I wanted to register in the support forum to get some help, but when I tried to register with the item purchase code in the txt file I obtained from themeforest here, your support forum board keeps prompting the error message to say that the code was incorrect, even though I just copy-and-paste and carefully check to ensure the code is identical to what was shown on the txt file. Failing to register and there isn’t a way to email you via the forum I have to come post my question here…_

I wanted to do something similar to what this thread asked: http://support.pixelentity.com/threads/6178-SOLVED-Video-full-Screen-in-Page-Section-Box-removal-HOW-!!-pretty-please

But by doing exactly what was suggested, and even afterwards I checked the source code which is just as the one that was solved in the thread, on my webpage, the video fails to show. It just leaves a huge blank page/spot.

Please if you could take a quick look and let me know what’s off…?

For what’s worth, I did change my css code to match mine, ie the original one is “show-reel” and I changed mine to “showreel” to match my coding. But it didn’t work.

Here is the link to my site: http://www.kaccidesign.com

sc0rpiongirl

But I am still confused as to why your forum identify my purchase code as invalid. Is there a way for you to fix this? Thanks.

bitfade

Hi, Are you sure you/your client have never registered on our forum before? Purchase codes may only be used once and we’ve had many instances of people forgetting they had already registered once. Email us via our profile page contact form and we’ll set up an account for you. You can find our profile page here: http://themeforest.net/user/bitfade

sc0rpiongirl

alright. will do. Thanks.

magmota Purchased

hi.. i really love your theme and i want to know a few things before a buy it.. im looking for something clean and Sharm as your theme, and want to have a video on the slideshow on the home page.. so on the live preview on my macbook pro the video works very good, but when i tried to see the live preview on my ipad and on my android it doesn’t let me preview the video.. is this theme really responsive and work on mobile platforms as good as in the pc? thanks

bitfade

Hi,

1. yes it will work on pc and mac, but on mobile devices (tablets and mobile phones) a fallback image will be shown. You can insert this image via an admin option.

2. Yes of course you can change the order of menu items as you would like.

Default-user
magmota Purchased

hi is there any way that instead of loading a fallback image it loads a image slideshow? thanks

bitfade

Unfortunately not without custom modification of the theme.

JewelSki Purchased

Hi,, I purchased your theme last week, I really love the look of it,,, however I was thinking in the theme options there would be more setting and I could make some changes but there isn’t. I see the theme has not been updated for nearly 1 year but I’m really hoping I can ask a few question which would make this theme Perfect :) 1, To have Blog page set up as masonry with filters to look like your awesome Portfolio. 2, WooCommerce 3, Social share icons and, likes/heart on portfolio and blog posts Also I tired to create a test page but the huge headings you have (which I Love) do not show up the same,, I can’t find anywhere how you did the text so large. It would be so great if these features we to be added :) Looking forward to your reply Thanks

bitfade
Hi, 1-3 are not supported unfortunately. If these were things you required form your theme you should have wrote to us before purchasing as they are not seen in our theme demo, hence they should be presumed unsupported. For the large titles question, once you are using the correct heading tag for your titles, there should not be any issue. Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look. http://support.pixelentity.com/forums/39-Surreal-WordPress-Theme
Default-user
JewelSki Purchased

Thanks bitfade for your reply :) You are correct I should not of assumed and I should of asked but its ok,,, somehow I hope to find a way as like I said I very much Love this theme, its very unique looking :)

Hello, last week there were options to demo the website in video, slide show, dark and in light modes. Could you please provided me with link to view with these options?

bitfade

Hi, You are probably confusing this WP item with the preview options offered for the HTML version of this item, found here: http://themeforest.net/item/surreal-responsive-parallax-one-page-html5/full_screen_preview/4252333

Our version offers only one alternative demo, YouTube video homepage version, seen here: http://surreal.themes.pixelentity.com/video-home/

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