Discussion on Surreal - One Page Parallax WordPress Theme

206 comments found

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

please help me

where is “service Icon”???

I want chage to icon

where is icon folder??

bitfade

Hi, This theme uses an icon font so that the theme can be Retain Compatible. So there is no icons folder. If you would like to see the font files, check in the font folder, there you will see the custom icons font.

Default-user

where is the font folder? I can’t finds out.

bitfade

Hi, the “fonts” folder is in the theme root folder.

Default-user

thank you

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

please help me

pagecontent-contact.php

can not use Japan

I want to use Japan

bitfade

Hi,

Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here: http://support.pixelentity.com/forums/39-Surreal-WordPress-Theme
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
beafarr Purchased

Hello, I have bought the theme and it seems a Vimeo video doesn´t work on the home page? Does it only have to be YouTube?

Second question, I am checking the responsive versions on an iPad and iPhone and the video (as in having a Video Home version), the video doesn´t play?? Please, please do advise us on that. Looking forward to hear from you B

bitfade

Hi, Yes it can only be Youtube. Background videos are not supported on mobile devices, this is not a theme problem, but an OS problem, they are simply not allowed. Hence a fallback static image must be used.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, i’m about to buy the theme, but as others i need to process the website in 3 different languages. You said in an earlier reply that ” If there’s enough buyer demand, we’re going to do some testing and update item description.” What’s the current status about this request ?

bitfade

Hi, this theme does not support multi-language translation or language switching. We have no current plans to add it also.

Default-user

well, 926 sales and no plan to make any updates. That’s a bit confusing. It makes me a bit worried about your customer service policy.

bitfade

The theme is up to date and receives new updates when new versions of WordPress are released. Adding new features is a different thing altogether.

Default-user

it says : Created 16 July 13 Last Update 29 August 13 is this accurate ?

bitfade

When a new WP version comes out, we check all our themes for compatibility. If something requires fixing, we release an update. The lack of theme updates doesn’t mean the theme isn’t compatible with last WP version but just that no changes were needed at all.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
debra123 Purchased

Hello, is this theme available for purchase for extended use license as a wordpress template, or just html? Is it that the option to use the template for extended license for the worpress option is understood once the purchase is made? Please let me know I have never purchase a web template for extended use before.

bitfade

Hi, Yes this theme is available on extended licence. See the sales pages. The extended licence price is located below the regular one. You can choose your licence there.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
syndex Purchased

Hi,

I left a message on forum days ago ? Can someone get to my questions please.

Thanks

bitfade

Hi, Please be patient. Our support forum is not open over the weekend, hence on Monday there is a long queue of support requests to address, which are answered in the order in which they are received. We’ll get to your question shortly.

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