277 comments found

Little desperated… There is no way to translate the dt_gallery items. You have sent me the instructions so kindly by email, but it is not helping me. There’s must be any configuration inside or something strange, as only appears the title and not the image nor the button. I have tried to do it in several ways, with no success. Please, could you access to my site and take a look what is wrong? I really need to finish the website for my customer… thanks so much in advance.

rsriram
rsriram Author Team

Hi.,

Just keep the plugins which are recommended by the theme and deactivate all other plugins. Get back to us after deactivating all those plugins.

Regards., DesignThemes Support.

Default-user

Done, but it does not work

rsriram
rsriram Author Team

Hi.,

The issue has been fixed. Kindly check this link http://www.simbolomultimedia.es/nuevopescaviar/products/?lang=en

Let us know, if you find any issues in future.

Regards., DesignThemes Support.

Hello

The featured products on the home page appear distorted, can you give me your contact details so i can send you my details?

rsriram
rsriram Author Team

Hi.,

Please mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue and offer you a solution to get rid of it ASAP!

Regards., DesignThemes Support.

Default-user

ok message sent!

I buy it second time :) Just because you make a good job (design / support)

Best regards Dennis

rsriram
rsriram Author Team

Hi.,

Thanks for the appreciation.

You are kindly requested to rate our theme once again.

Regards., DesignThemes Support.

vk7k Purchased

Hi! I’ve set a Woocommerce shortcode to display a category of products in a page, but the result is… weird D: , can you tell me what I’m doing wrong?

url: http://www.maysushi.cl/appetizers/

thanks!

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Kindly, refer the following link for available shortcodes in woo-commerce plugin.

http://docs.woothemes.com/document/woocommerce-shortcodes/


Regards., DesignThemes Support.

rsriram
rsriram Author Team

Hi!., Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

kittight Purchased

vk7k

i have the same exact problem, products are showing messed up. I tried contacting via email and on this site via private message, but no reply :(

Default-user
kittight Purchased

thanks for the reply, but on the shop page, if the product has a longer name, it messes up the grid layout seen here:

http://www.londonpiebangkok.com/shop/

why is this happening? and is there any way to fix it??

Default-user
kittight Purchased

made it only 2 columns, but the grid is still messed up

rsriram
rsriram Author Team

Hi.,

We cannot see any issues in this page http://www.londonpiebangkok.com/shop/. Kindly, check it out now!

Regards., DesignThemes Support.

Hi, if i copy/pase my url into Facebook to share my website, i got the picture and a description. But in the bottom of the share windows i got my url and ” | by designthemes”

I would prefer have my slogan instead of ”| by designthemes”

how i can do this?

Thanks a lot

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Remove the below meta tag in header.php

 <meta name="author" content="designthemes"/> 

Regards., DesignThemes Support.

Hello,

I have a couple of issues with this theme:

1. Our shops page is looking messed up, columns and rows are misplaced and of different sizes. I did set the thumbnail sizes in woocommerce and ran the “Force Regenerate Thumbnails” plugin, but it didn’t help.

2. The “Woocommerce Products Categories” widget on a sidebar will not show any categories unless set to “drop down list” mode.

3. The main menu doesn’t seem to anchor properly and reposition itself according to the items that are on it, making it somehow shift to the right as if there was a logo to the left end of it, even when used in it’s “2 lines design” where the logo is on top of the menu.

4. Could you give me to code to add to custom.css to remove the login/logout and cart part on the top-most menu? We don’t want users to register, login etc yet.

5.The links in the last footer seem to be inaccessible to configure – how do we change them?

Thanks

rsriram
rsriram Author Team

Hi!.,

Kindly, mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

Default-user

Info sent.

rsriram
rsriram Author Team

Hi.,

1)Kindly, check this page http://xibalba.fr/thes/ We have added a test product1 with image size of 520×535 and it is working fine. The images that you have added to the products are smaller which creates the issue. Just upload bigger image with size mentioned above to fix the alignment issue.

2) Fixed the Woocommerce Products Categories widget issue. Now you can see the categories without dropdown also.

3) We can’t see any issues in main menu and it seems to be working correctly like our demo.

4) It seems you have already removed the top bar from Dashboard -> Sushi -> General -> Others -> Disable Top Bar.

5) You can edit it from Dashboard -> Appearance -> Widgets -> Footer Column 4.

Regards., DesignThemes Support.

kittight Purchased

hello

how do i display category items on the front page?

im using this short code

[dt_catalog_items_type2 item_ids=’44’ column=’3’]

but nothing display, do i need to insert the category id or leave it blank?

rsriram
rsriram Author Team

Hi.,

No need to insert any property. Check whether you have entered correct catalog item id.

Regards., DesignThemes Support.

Why u not answer on my mails?

rsriram
rsriram Author Team

Hi.,

We have already replied your mail. Also We didn’t get any new mails from your side.

Regards., DesignThemes Support.

Hi There I am very pleased with the theme so far just wondering how do I increase the size of blog post feature image?

rsriram
rsriram Author Team

Hi.,

Go to Theme-directory / framework / theme_features.php and

Refer : https://www.dropbox.com/s/ipqcsbmbmcd8y90/blog-height-change.png?dl=0

Regards., DesignThemes Support.

I meant height of blog post feature image width is fine

rsriram
rsriram Author Team

Hi.,

Go to Theme-directory / framework / theme_features.php and

Refer : https://www.dropbox.com/s/ipqcsbmbmcd8y90/blog-height-change.png?dl=0

Regards., DesignThemes Support.

Default-user

Thanks a mill for that it worked perfectly, the support on the theme has been great much appreciated.

rsriram
rsriram Author Team

Hi.,

Thanks :-) Let us know, if you find any issues in future..

Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!! Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end :)

Regards., DesignThemes Support.

Hi, I’m working with Sushi on this site: http://www.1950americandiner.it/mother/ How can I enable Home Layer Slider on mobile device? It doesn’t appear by default? Thank you

il_playmo

sorry, I found it :)

rsriram
rsriram Author Team

Hi!., Glad that you fixed the issue. Let us know, if you find any issues in future.

Regards., DesignThemes Support.

Hi, great work on the theme. It lacks (at least I can’t find) a documentation page, but it relativelly intuitive. Anyway, i would like to create a menu page, just like the one on your themeforest’s example. How do i do it? Create a page and place the widget? What widget? Sorry, but i a newbie and still a little bit lost. In case there’s any documentation, please, let me know. Thanks.

rsriram
rsriram Author Team

Hi.,

Check this youtube video for more details. Also the documentation comes along with the theme files. Please check it.

https://www.youtube.com/playlist?list=PL6kpawNbFm9Upd7g-Vyt_Kl2icfQ3KsNo

Regards., DesignThemes Support.

Hi very happy with the theme but i have a problem with the social icons they dont appear in any page ive already enebled it and put the social link but still it doest not appear in any page pls help

rsriram
rsriram Author Team

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

Hi, I am thinking of purchasing your theme Is it possible to print the cart please ? Thanks for your answer

rsriram
rsriram Author Team

Hi.,

What do you mean by “print the cart ”? Let us know so that we can help you better.

Regards., DesignThemes Support.

I would like that the customer can print his cart, his order. I think it’s possible with the plugin WooCommerce Print Invoice & Delivery Note. Compatible with your theme ? Thanks a lot

rsriram
rsriram Author Team

Hi.,

Sorry we have not tested our theme with an third plugins other than the plugins listed in the themeforest page. So we cannot guarantee for that plugin to work with our theme.

Regards., DesignThemes Support.

I would like that the customer can print his cart, his order. I think it’s possible with the plugin WooCommerce Print Invoice & Delivery Note. Compatible with your theme ? Thanks a lot

rsriram
rsriram Author Team

Hi.,

Sorry we have not tested our theme with an third plugins other than the plugins listed in the themeforest page. So we cannot guarantee for that plugin to work with our theme.

Regards., DesignThemes Support.

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