An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, ThemeBlvd, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from ThemeBlvd:

All Theme Blvd support for Jump Start customers and ThemeForest customers is offered through our shared support system at support.themeblvd.com.

= How to get support =

Step 1: First you need to obtain your purchase code from ThemeForest.net. Login into the Envato account that you purchased the theme with, go to ThemeForest.net > My Account > Downloads, and download your license certificate, which will contain your purchase code. (See screenshot)

Step 2: Register for an account and login to our support website, go to My Account > Licenses, and add your purchase code. (See screenshot)

Step 3: Post your question in the appropriate forum for the product you have purchased.

= Support Terms =

http://support.themeblvd.com/help/#terms

Note: These support instructions are for WordPress themes only. We do not provide direct support for HTML themes.

= Having trouble getting access to support? =

If you’re having trouble accessing support, simply post in the Item’s comments and we will be glad to help you get access to the support forum. Or if you have not purchased the theme, we’d be glad to answer any pre-sale questions there, as well.

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How do I get that little house icon on my Home button like in the main menu of the demo website?

Under Appearance > Menus, when you’re creating a menu item, under CSS -class, add the class “home”.

Note: If you don’t see CSS -class as an option when editing a menu item, it means you have it hidden. Just go up to the “Screen Options” tab at the top right corner of the screen, and turn this option on.

Comments are already active on posts in this theme, but how can I add comments to pages?

This is not possible from your WordPress admin panel, however there is a way to do this by utilizing the framework’s filters in your custom code.

Copy this into the functions.php file of your child theme:

function activate_page_comments( $setup ) {
    $setup['comments']['pages'] = true;
    return $setup;
}
add_filter( 'themeblvd_global_config', 'activate_page_comments' );

NOTE : Remember that all code customizations should always be done from a child theme. So, make sure to check out the final chapter of your documentation on making code customizations.

How can I add a custom layout built under the “Builder” section as my homepage?

There are two completely separate methods you can do to set the custom layout you’ve built as your homepage.

Method 1: Create your custom layout, apply it to a static page, and then assign that page as your static frontpage under Settings > Reading > Frontpage Displays.

Method 2: Under Settings > Reading > Frontpage Displays, select “your latest posts.” Create your custom layout. Then, go to Appearance > Theme Options > Content > Homepage, and select your new custom layout as the content for the homepage. If you’re using an element in your custom layout that uses post pagination, make sure you use this method.

When I am editing a layout in the Layout Builder, I cannot add elements to the layout. When I click “Add Element” the loading circle spins and spins, and nothing happens.

I’ve had a few people tell me this and in all cases, this was the issue.

In their cPanel for their hosting account they had something called “Page Speed Optimization” and this was causing the issue. So make sure and disable this through your hosting account’s cPanel.

http://code.google.com/speed/page-speed/

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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