An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, xxcriversxx, will respond to buyers’ questions and provide limited support through this item’s comments.
Additional information from xxcriversxx:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
Frequently Asked Questions
Why does my theme package not install?
This issue is caused when you rename the theme package to “theme-sweetpea”. We understand that most users prefer hyphens over underscores—however, Concrete5 is somewhat strict with this so you must leave it as “theme_sweetpea”. Leave it and you will have no problems.
Why am I getting the following sql error when trying to install this theme?
mysql error: [1146: Table ‘db112566_pbsc5.pkgThemeSweetpea’ doesn’t exist] in EXECUTE
This issue is caused by renaming the theme package folder. To fix this issue, make sure your theme package folder is named “theme_sweetpea”.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.