An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by xxcriversxx

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from xxcriversxx:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

Why does my theme package not install?

This issue is caused when you rename the theme package to “theme-sweetpea”. We understand that most users prefer hyphens over underscores—however, Concrete5 is somewhat strict with this so you must leave it as “theme_sweetpea”. Leave it and you will have no problems.

Why am I getting the following sql error when trying to install this theme?

mysql error: [1146: Table ‘db112566_pbsc5.pkgThemeSweetpea’ doesn’t exist] in EXECUTE 

This issue is caused by renaming the theme package folder. To fix this issue, make sure your theme package folder is named “theme_sweetpea”.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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