An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by xxcriversxx
Frequently Asked Questions
Why does my theme package not install?
This issue is caused when you rename the theme package to “theme-sweetpea”. We understand that most users prefer hyphens over underscores—however, Concrete5 is somewhat strict with this so you must leave it as “theme_sweetpea”. Leave it and you will have no problems.
Why am I getting the following sql error when trying to install this theme?
mysql error: [1146: Table ‘db112566_pbsc5.pkgThemeSweetpea’ doesn’t exist] in EXECUTE
This issue is caused by renaming the theme package folder. To fix this issue, make sure your theme package folder is named “theme_sweetpea”.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.