An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by whoathemes

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from whoathemes:

First of all, Thank you so much for purchased our items Hope you are fully satisfied with our products. You can contact us via contact form on my profile. We usually get back to you within 48hours. (depending on the number of requests in queue).

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How do I activate the “up” arrow at bottom right, for visitors to quickly return to top?

Install “Dynamic to top” plugin by Matt Varone.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.