78 comments found

do you have a link to the featured images (glasses, pens, badges etc…) on graphic river?

Hi, looking to purchase the theme but wondering if when in responsive mode the theme can be tweak to have 2 products side-by-side rather than the single on the current preview?

jonathan01

Yes, this this just CSS and a media query that changes this.

StudioMoo

Excellent! I’ll get this purchased tonight. Would you be happy to show me how this is done, know the very basics of CSS.

jonathan01

sure, just follow your documentation and open a ticket under the support center link

Hello, You have one hell of a theme there! Finally one which is not littered with what seems like three dozen font sizes and whatnot.

I have just one pre-buy question: Do you have any experience or knowledge about using WMPL [http://wpml.org] for the whole site and especially in conjunction with the wooCommerce toolkit or can you maybe give a educated guess as to what will happen if used?

Thanks a lot.

jonathan01

Hi :) Thanks for the kind comments! We’ve never had any issues with WPML, we provide all the mo/po files as well if you didn’t use a plugin. As to how it fits with Woocommerce, I can’t see there being any issues, but that would be a question for them as we didn’t develop the plugin.

Hey Jonathan,

Thanks for all the effort put into this! I just have one question about the Recent Posts (one_half homeloop) on the main page. Is there a way to allow it to show a snippet/preview of the text within the post?

Thanks! JB

Default-user

Oh, also, is there a way on the Creativ_Shortcode, for the accordion to 1) allow multiple tabs to open at the same time? and/or 2) to be able to close them all (once one has been opened) without opening a separate accordion tab?

jonathan01

Hi – no, but you could use ‘toggle’ instead of accordion and you can have as many open (or all closed) as you want with page load.

jonathan01

Sorry forgot to answer your first question – yes you could certainly alter the loop in that page template to bring in either the excerpt or up to the read more tag if you edit the code.

As a note – your best bet for support is to head over to the support center listed in your documentation, the item page, the support tab and my profile page, but here’s a handy link also for you:

http://cr3ativ.ticksy.com

Many thanks!

Jonathan

Hi,

I just purchased the UNO theme for my portfolio. However i am get this error message when I try to upload the theme:

The package could not be installed. The theme is missing the style.css stylesheet.

any suggestions?

jonathan01

Hi – actually this is the comment area for the SWISS theme for WordPress – you purchased the UNO HTML template that is not a theme – it’s pure HTML as listed here on ThemeForest and doesn’t install to WordPress you simply upload via FTP (Documentation inclosed with your purchase explains how to edit your files etc) – we also have a support center listed in your documentation, the item page, my profile page and the support tab but here’s a link for you also:

http://cr3ativ.ticksy.com

Here’s a link to the item you purchased:

http://themeforest.net/item/uno-personal-portfolio-resume-page/6962363

Jonathan

Hi, I have a couple of pre-buy questions: 1. Is it possible to include a full screen image, like here: http://themes.thehappybit.com/theme-switcher/?theme=rockford 2. And a full screen video, like here: http://themeforest.net/item/salient-responsive-multipurpose-theme/full_screen_preview/4363266

Thanks!

jonathan01

Hi – not without modification / customization no sorry. It really wouldn’t apply itself very well to this particularly well known design style.

What version of WooCommerce is this theme designed to work best with?

jonathan01

Hi – many buyers are using the latest build, and the live preview is also running the latest build of the plugin – no issues reported :)

Jonathan

Default-user

Like always, lighting fast replies! :) I did have an issue that made me go back to 2.0.20.

Whenever I would paste a link example: “http://example.com/product%20download%20now” into the downloadable file line and then published the product, the link would the turn into this “http://example.com/product/download/now”. It would get rid of the “%20” which would then distort the link which resulted in a 404 page.

I went back to 2.0.20 and the problem was gone. Any idea what might be causing that?

jonathan01

We don’t actually touch a single line of the plugins code or even alter any functions, purely styling so questions re the plugin should be directed to the Woo guys, however, saying that you have spaces that are converted in to &20 (this is standard in html) and will probably screw up your url – you shouldn’t use spaces in your URL use – or _ to stop this happening.

If you don’t mind, in the future using the support center however it would be beneficial to other buyers who can search for similar issues and it keeps support where it should be.

Many thanks

Jonathan

EDIT: Did a quick search in google for you – seems it’s a reported bug in Woo by some people, you may want to read through this chat session:

https://github.com/woothemes/woocommerce/issues/3012

Not sure why but my shop product images are very pixelated, but I uploaded pretty large images. Can’t seem to figure it out, I even used the images you have on the demo but still doesnt look right.

http://wideawakeapparel.com/?post_type=product
durand_o

*Solved

Hello Jonathan, one question before buying about blog, the most interesting and usefull for me : is it possible to choose date of apparing post in “blog index” ? older before orrecent before ?

Mickael

jonathan01

Hi – not that I know of as WP by default will display all posts in order of date posted – it would be against the core of WordPress for us to alter that and we are not allowed. Saying that there may be a free plugin which enables you to display in opposite order – just never heard of one or anyone doing this before sorry.

You could certainly change the order of posts by editing the php file as per this thread on the official forums:

http://wordpress.org/support/topic/food-blog-recipes-humour

Jonathan

Geneus Purchased

Spoke to Barb via email the other day so hopefully I will be able to implement the functionality I spoke to her about. You guys can’t be beat! Can’t wait to start working with this theme. I’m confident it will be an absolute pleasure. Cheers!

jonathan01

Thanks so much – Barb’s great right :)

Geneus
Geneus Purchased

That she is.

Hi Jonathan,

Any way to get rid of the /cr3ativportfolio/ directory name in the single Portfolio Items page? This is showing in the URL on my theme when I visit the individual portfolio item.

I appreciate your hard work on this awesome thee, but this directory where the portfolio items are under doesn’t make sense to my client (or myself)

Thanks, Mike

jonathan01

Yes you can do this but you’ll need to open a ticket at support which is detailed in your documentation please – the name is there because it’s the name of the portfolio plugin. We can’t use a generic name as other plugins may use just portfolio so we would cause issues. Please open a ticket and Barb should be able to help you out.

Jonathan

Appiez Purchased

Hi Jonathan,

I purshased the theme yesterday and i am busy setting up my website. Things are starting to turn out very well but i have one question though:

When i create a a new portfolio item i’m not able to set a featured image The same goes for adding a new staff item. Am i overlooking something?

I am running on a clean install of wordpress 3.9. For normal posts i can set the featured image.

jonathan01

Hi – you will need to use the support center and open a ticket please as outlined in your documentation. Here’s a link for you:

http://cr3ativ.ticksy.com

However, the portfolio FI only shows on the portfolio index, the staff members have specific areas (meta boxes) for the small image (headshot on index) and large format image (shown on individual page).

Jonathan

Default-user
Appiez Purchased

Jonathan, thanks for your prompt reply. I just submitted a ticket. I guess i am missing some metaboxes.

jonathan01

Indeed, it seems there was an issue with the update put in on April 26, the package for download isn’t actually the fixed files!? I have no idea why. But new fix put in the queue and you are all done and updated on your install bud. Glad we could get it fixed for you. :)

Jonathan

deus62 Purchased

Thanks for the update, Jonathan. Keep up the fabulous work … please. :)

jonathan01

Thanks as always @deus62 :)

Hi Jonathan, I have created a specific menu but cannot attach to it either a page or a post.

- When I am in a page there is only the original menu appearing on the right side, not my menu

When I am in a post there are only categories available, not the menu

Is there something I am missing somewhere?

Thanks Pascal

jonathan01

Hi – if you could open a ticket at the support center listed in your help document, the item page, the support tab and also my profile page as I’m not quite sure I follow what you mean. We explain menu names and their position etc in the help docs. Registered menu names are assigned, you must use those names.

Here’s a link to the support center also for you:

http://cr3ativ.ticksy.com

Many thanks

Jonathan

I recently just purchased your theme, and I’m having issues with viewing images on mobile. They load up fine for a second but then they just disappear and show a dead link. Any idea what’s causing this?

jonathan01

Hi – please open a ticket through the support center so we can better assist you.

Hi guys, I’ve had to change themes for a reason. Ive loved your theme but its not suitable anymore. Ive uploaded my new theme and your “theme options” tab wont delete for some reason. Ive had WPengine guys have a look and they’ve asked to ask you if theres any reason it wouldn’t delete. Ive uploaded the new theme but it has this themes Theme Options and i cant get rid of them no matter how many reinstalls i try of the new theme. Its pretty odd! Any help would be awesome! Thank you.

jonathan01

Greetings – no there’s no reason at all – options are stored (as they should be) in your table in MySQL – I recommend getting your hosting company to check the integrity of your MySQL DB and possibly delete it and create a new one. That would be my recommendation – :)

Jonathan

Pre-sales question. Does the Mountain illustration near the bottom come with the theme or do I need to buy it elsewhere? Have a direct link to it? Thanks!

jonathan01

Image comes with the theme as a background.

inboxi Purchased

Thats great you have add Woocommerce. Can you add Buddypress Styles next?

Thanks.

jonathan01

Hi and thanks for the feed back. We will discuss this in our next review for updates. :)

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