An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
The main menu dropdowns close too fast and I can’t click the submenu links.
There seems to be a problem with the WordPress toolbar interfering with the main menu. Just go to Users > Your Profile and uncheck Show Toolbar when viewing site.
The column shortcodes are not working properly.
Makes sure you the content starts on a new line and the shortcode closing tag is also on a new line (hit Enter after the column shortcode and after the content ends).
Can I get the dummy content for the preview site?
You can find an XML containing content from my local server at http://themes.wptuning.com/switch/content.zip . Please be advised that the theme options and meta info will not be preserved, so you have to update those. There are also no images included, but this should get you started.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.