An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by DeliciousThemes
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
My Revolution Slider doesn`t show up on pages. What can I do?
When you create a new slider based on RevSlider, you need to set up the “Troubleshooting” panel from the slider page(Revolution Slider->Your Slider settings). The option has to be set as “Output Filters Protection: By Compressing Output”.
I want to use Visual Composer when creating portfolio items. How can I do that?
You need to activate Visual Composer for Portfolio. Go to Settings->Visual Composer and select “portfolio” from the list. Save. Now you should see the Visual Composer button on portfolio items and you`ll be able to build portfolio items as you do with pages.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.