An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by mediacreed

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from mediacreed:

This item has been comprehensively reviewed by Themeforest staff to ensure that it meets Themeforest standards and is up to date with is current software.
Documentation is included with all Themeforest purchases.

Frequently Asked Questions

Why is my Dreamweaver crashing when trying to open an HTML file?

If you have the Dreamweaver CS 5.0 version than the reason is because it is an Adobe Dreamweaver bug.

Update to version CS 5.5 or CS 6 and this issue will be solved.

How to Add Google Analytics to the template?

1) Add the Google Analytics code to the index.html( just that file)
2) Add the following code to the mc.modules.animation.js file( in order to track all other pages and clicks):
/*----------------- start GA--------------------*/ (function ($) { /* Log all jQuery requests to Google Analytics */ $(document).ajaxSend(function(event, xhr, settings){ if (typeof _gaq !== "undefined" && _gaq !== null) { _gaq.push(['_trackPageview', window.location.hash]); } }); })(jQuery); /*----------------- finish GA --------------------*/

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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