This author is away and may not respond to support questions until they return in 24 days.

160 comments found

weirdboy Purchased

Hi,

I tried to contact you via email, following the procedure, but the email adress seems not to be available anymore :(

I’d like some details about the searchbar, would you contact me about this, or tell me what’s your new email adress for support please?

Thanks a lot

PixenMedia

@everybody

Please,

For theme support send an email via themeforest Contact Form.

Please, include any information that you think will help us generate a speedy response, such as:

1) URLs or paths to affected scripts and pages. 2) Username and password, if applicable. 3) OS, web browser and versions

Support requests will generally be answered within 24 hours, complex issues may take longer.

Please note, the Message Board is not use for support.

THANK YOU ALL ! ;)

@everybody

Please,

For theme support send an email via themeforest Contact Form:

http://themeforest.net/user/mav#from

Please, include any information that you think will help us generate a speedy response, such as:

1) URLs or paths to affected scripts and pages. 2) Username and password, if applicable. 3) OS, web browser and versions

Support requests will generally be answered within 24 hours, complex issues may take longer.

Please note, the Message Board is not use for support.

THANK YOU ALL !

NEW ITEM : Lab HTML5 Template

Lab is a User-Friendly HTML5 Template. It’s built for people who love the details and the visual browsing. It can be adapted to any kind of business, used as a magazine or a portfolio and it looks beautiful on iPhone and iPad!

Available here!

Enjoy the Lab!

Mav

Mav,

How do I adjust the width of the sidebar boxes?

Thanks, Erik

PixenMedia

Hi,

Answered via email, if you bought the template using another username, please, send the support email using that account.

Best

Important Announcement

First of all, thank you for purchasing one of my items!

Support for my items is available via Support Forum only. To apply for a new account click here: http://support.mviviani.com/register.php

Please note, the access to the support forum is restricted to verified buyers only. You’ll need to insert your Item Purchase Code before register (see instructions here: http://goo.gl/cGGLR).

Support Forum URL : http://support.mviviani.com/

Please don’t post here so everybody can read this post.

Best Regards,

Mav

kellter Purchased

Is this template supported any longer? Have not been able to access the forums for awhile.

Default-user
kellter Purchased

http://support.mviviani.com/

Been blank for me for awhile, cleared cache, tried IE, no luck.

Default-user
kellter Purchased

WooHoo, thank you kindly!

Important Announcement

First of all, thank you for purchasing one of my items!

Support for my items is available via Support Forum only. To apply for a new account click here: http://support.mattiaviviani.com/register.php

Please note, the access to the support forum is restricted to verified buyers only. You’ll need to insert your Item Purchase Code before register (see instructions here: http://goo.gl/HzZAr).

Support Forum URL : http://support.mattiaviviani.com/

Please don’t post here so everybody can read this post.

Best Regards,

Mav

Hi I really need some help, I’m customizing the template, and I don’t know how to set up the prettyphoto lightbox, I’ve had a look on their website and I don’t seem to be finding what I need.

Basicly, I want to have a set of 9 projects on each page, (I’ve removed the blog link as we only need a brief description), so when you click image 1, the lightbox shows you a couple of images for that project only, for example:

Brochure image 1 >click on it> lightbox loads. Brochure image 1… Brochure image 2… Brochure image 3

Please! Please help me!! :s

Sarah.

Important Announcement

First of all, thank you for purchasing one of my items!

Support for my items is available via Support Forum only. To apply for a new account click here: http://support.mattiaviviani.com/register.php

Please note, the access to the support forum is restricted to verified buyers only. You’ll need to insert your Item Purchase Code before register (see instructions here: http://goo.gl/HzZAr).

Support Forum URL : http://support.mattiaviviani.com/

PLEASE DON ’T POST HERE SO EVERYBODY CAN READ THIS POST .

Best Regards, Mav

Hi, I posted 2 questions on your support forum and I’ve had no response, sorry to post it here, but it’s been 4 days and I really need help. Here are my questions:

1. Does the search bar need to be set up? what page does it load the results on?

2.I’ve been editing the “About us – single page” I want to remove the subnavigation and images from the right hand section, and just have the heading and a small amount of text. I also want to remove the large image from the left hand content, and the dashed lines etc so that I just have a heading and some text underneath it. But when I remove both the subnavigation and the large image the page goes out of alignment. Please can you tell me how to fix this?

:confusedsad: I would be really grateful for your help, these are the last things I have left to sort out on the website, so I won’t have anymore questions for you after that!

Sarah

PixenMedia

Hello Sarah,

Your questions were been answered in the Forum, that’s the only way to get support. There’s no need to post here since the support works via forum only and posting on message board doesn’t speed up the response. Please note that we have different time zone and I’m pretty busy, despite this I try to help everybody as best as I can.

Best :)

hi there,

can i put and use interactive swf file instead of videos or images? I like to use this template for my 360 degrees virtual tour like this one on the link.

Or if it does not support swf files. do you have a template that I can buy that will serve as the link above? I need to make a 360 degrees virtual tour site.

Many thanks, Looking forward to buy from you. -Jay

PixenMedia

Hello,

Basically the template is not designed to host an swf player but, since we are talking of an html template it can be easily modified.

Hope this helps ;)

Hi,i’m interested in buying Synthetic template

I tried to contact via form in your portfolio oy yhemeforest, but didn’t get an answer The link that you gave to contact seems not working http://themeforest.net/user/mav#from

Please explain haw can i contact with you, thanks

PixenMedia

Hello,

First of all thank you fot you interest in Synthetik.

That’s the url associated to the old username account, you may use this one to get in touch with me.

http://themeforest.net/user/MattiaViviani#from

Thank you!

vettexl Purchased

Great job, thank you! :D

PixenMedia

Thank you :)

rfollett Purchased

Hello I am trying to use the code from the top navigation and add it to a another page but I cannot get it to work. The image is topnavBG.png I cant seem to get it to work. maybe issue with CSS .. Can you help explain how the topnavBG.png file is used in the CSS with the -100px commands..

Thanks

PACKAGE UPDATE

Hello,

Synthetik HTML Version 1.3 is available for download. This new version regards some code improvements and fix some minor bugs.

Please update your version.

Best Regards, Mattia Viviani

rfollett Purchased

I have downloaded the latest version. I want to make logo height bigger than 50px, but this cases issues with the menu. Can you help?

PixenMedia

Hello, and thank you for purchasing Synthetik.

How to change the logo size is detailed explained in the documentation included in the package downloaded.

If you need further help please refer to the support forum at http://support.mattiaviviani.com

Best, Mattia

rfollett Purchased

Its not! You explain how to change the width of the logo but not the height.

PixenMedia

Hi, you got the solution in the forum http://support.mattiaviviani.com/topic/bigger-logo-html-version. Please follow the topic there. thanks

Best, Mattia

bought this one! great, great template:)) hello. i was wandering if the video gallery can play a local video file and what format of video should i use (don’t like VIMO or YOUTUBE logos on my videos)

also i’m attending to use this as laptop/tablet personal portfolio so it’s need to be local file…

please help. tnx

Hi, any plans on making this retina compatible?

pabloleon Purchased

I’m a buyer of your template and I am unable to access the support page. I have a serious problem in adjusting the css, considering that every time I change the height of just the menu is positioned wrongly. Especially when the hover class is activated. The address I’m using to test the site is contagioanapolis.tk. I need to fix this as soon as I depend on it to put it in the air.

PixenMedia

Hello, we don’t provide custom work. The modification you’re asking for requires time just to figurate out what you are trying to achieve. Please note that support works via profile contact form, that’s why you are redirected there. Best

Default-user
pabloleon Purchased

I’m not asking for custom work. I’m doing everything, however the template available from you is extremely confusing to change the CSS properties. What I need you to answer me on what exactly is CSS property I switch to adjust the menu. Given that not all companies on the planet have a logo the size for which you have prepared your template. Given that I’ve already bought countless templates ThemeForest next to, and this kind of support I was never denied, if you can not answer me, I will open a claim with the owners ThemeForest including requesting a refund. I await your response.

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