347 comments found

  • Bought between 50 and 99 items
  • Has been a member for 7-8 years

Hi, I know support is provided through the forum but I did not get the password to access through. I am having issues with the tabs shortcodes not displaying the content for each tab correctly, for instance, after adding:

[tabs titles=”1,2,3”] Tab text content 1[/tab] Tab text content 2[/tab] Tab text content 3/tab

I am getting this:

http://nuevositio.newswear.com/?p=14

Also, the slider buttons (back and forth) don’t seem to be working:

http://nuevositio.newswear.com/

I would appreciate your help to solve this issues.

MattiaViviani

Hello, I’ve got your email and I’ve already sent to you a reply. The theme works fine, tabs shortcodes and slider are ok. The issue is about your setup. Please continue this conversation in the support forum at http://suppor.mattiaviviani.com

Default-user

The issue remains, I wish the theme was properly documented.

http://nuevositio.newswear.com/?page_id=2
MattiaViviani

We are discussing this issue in the forum, please follow the conversation only in the forum at http://support.mattiaviviani.com. Issue is gone, you are pasting the short code in the wrong way. You are posting here only your opinion in the middle of a support request. The them is well documented and I already provided for you solutions so please follow the conversation in the forum, support works via forum only.

Default-user

The issue with the tabs shortcode remains, I published more details in your forum. By the way, you mentioned that being able to select a particular tab (other than the first one) being active by default when the page first loads was not a needed feature. Well, it is actually a needed feature for me and I know that you could have easily let me me know how to do it since you developed this theme but you decided not having the courtesy of telling me how and that’s fine, I will find my way around, but I do expect that you fix the tabs bug explained in your support forum.

MattiaViviani

I already replied to you in the forum. Please, there’s no need to post here and than in the message board, writing different things, besides. It’s confused, and make me answer twice without any benefits. Just to clear for other users: there’s nothing I decided to don’t tell. Posting those info in that way, posting a bit here and a bit there, doesn’t provide anything but confusion. Please, again, I wrote it in any post here with you, follow this conversation in the forum only at http://support.mattiaviviani.com

  • Bought between 50 and 99 items
  • Has been a member for 7-8 years

In that case I will just use this forum and not yours since this could be helpful for other people who is interested in buying a fully functional theme. The way I was using the tabs shortcode is exactly in the same way in which your document shows in the page 11, you have seen that. How hard would it be for you to edit your documentation? If you follow the whole conversation here and in your forum, you never came up with the solution until today. Some times is just better to accept that there is a bug in the theme and fix it or either fix the documentation rather than trying to hide it from potential customers and make those who already bought the buggy theme waste their time. The worst thing is that you say this bugs will be fixed in the next version but you still don’t have an ETA for the new version…

A matter of honesty.

MattiaViviani

I understand your concern, is not a “hard” update the documentation or provide the package update. Tabs works fine if used in the right way, again, is not a bug to fix. The example I made in your website shows that tabs are working. I’m developing a new plugin for shortcodes so all my themes will need to be updated in order, but I need time to do that, that’s the only reason why I told that there’s no ETA yet.

You may continue to post here, if you wish, but support works only via forum at http://support.mattiaviviani.com so every “buyers” can get benefits from it, not everybody. Forum exist because piracy and because message board here is not searchable.

Best

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

I purchased you theme and did not receive a username or password. Can you please send to me?

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Poland
monsarrat Purchased

hello, please help in the solution of the problem with the template Synthetik Wordpress Theme, with the addition of new portfolio post in the portfolio of the page displays an error 404 – Not Found, I have the latest version 2.8.2

MattiaViviani

Hello, our support forum is under redesign, if you need help please send us an email here http://mattiaviviani.com/contact/ and we’ll be back shortly :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
hescht77 Purchased

Is there a way to do video in the slider?

MattiaViviani

The theme doesn’t comes with a video slider, but yep, with a bit of custom work it can be done :)

Best

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hi there i was just wondering if there is anyway to add an instagram footer link because there isn’t in the theme when i perched it. If its possible it would be awesome =)

Default-user

ahhh sweet thanks you helped me out a lot =)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users

Is this a responsive theme?

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