This author is away and may not respond to support questions until they return in about 1 month.

349 comments found

I am really interested in buying this theme, but I have one question… does this theme use the new wordpress featured image / auto thumbnail technology?

Helped my launch my website from start to finish! Thanks for all the technical support Mattia! I strongly recommend this theme!

PixenMedia

Thank you :)

Hi,

Does Synthetik use a CSS framework like Blueprint, etc.?

- E

PixenMedia

Hello, Synthetik is built on 960gs framework. ;)

Thanks Mav,

I was wondering how to make the sidebars narrower and the content wider, but I will email that question to you…

- E

In the demo, there is a skin selector floating at the top left, is this included? If so I will purchase it now, if not, I will continue to search for one that can.

PixenMedia

Skin selector included

Hello Mav,

When will be launch the new update version?

Awesome theme,

Good work dude!

PixenMedia

Hello,

No ETA yet for upgrade of Synthet¡k.

Thanks

vothy Purchased

The theme does not work with a numbers of plugins that utilizes latest jQuery. Please update your theme.

PixenMedia

Hello Vothy,

If you need support please send me an email as explained in the theme page or my profile page.

Please, also attach a list of plugins that make the “theme does not work”. I’ll be glad to upgrade the theme if needed.

Thank you

baronne Purchased

Hi I just purchased this theme and am having difficulty with the left box on the home page which I would like to be from a post, but it appears to change as I add more posts, website is http://nupier.com

thanks B

PixenMedia

Hello @everybody,

As for my others themes/templates, the support is via email using the themeforest Contact Form. Please, include any information that you think will help us generate a speedy response, such as:
  • URLs or paths to affected scripts and pages
  • Username and password, if applicable
  • OS, web browser and versions

Support requests will generally be answered within 24 hours, complex issues may take longer.

Please note, the Message Board is not use for support.

Thank you!

is it possible to add links to the images in a template rather than using the lightbox feature?

example i have several posts displaying in a page using the 3 column template. you click to read more… (the whole post) but i want people who also click the photo to go through to the post.

PixenMedia

Answered via email

http://www.justone.co.nz/wp/what-we-do/

here is the page in question

PixenMedia

Replied via email :)

Hi Mav

I’ve sent 2 support request emails via your user-account page in the past few weeks without any reply.

Not sure if u have received them. Please email me calebheymann(at)redoneafrica.com and cc my website developer leroux.jaco(at)gmail.com.

Regards C

PixenMedia

Replied via email ;)

hey,

heres my site built using synthetik

http://www.willpursell.com

Hey Mav,

I sent you an email the other day about my home page slider not working. I feel like I have tried everything (even different hosting servers and I can’t get it working). It seems to be calling the category I have nominated absolutely fine as it will show the post heading in the slider. But for some reason the image and the image caption aren’t being called. I feel like I must be missing something really basic, but I am pretty sure I have followed all your instructions.

I am happy to give you login details! My site is at: warringa/”>http://203.170.87.121/warringa/

Please email me at mpgibson88(at)gmail.com

p.s. I realise it looks like I have hacked your theme to bits but I assure you I have had this problem even before I started modifying it. Thanks!

Hey Mav,

I fixed the issue, it had to do with my hosting providers not allowing scripts to run, and also not allowing permission changes to 777.

It’s all good, I love the theme, look forward to future updates!

Waiting on a reply to an email I sent a few days ago regarding some very important issues regarding some bugs within the template, which is making me potentially miss a deadline. Please respond asap!

PixenMedia

Hello,

I understand your concern.

I didn’t receive your latest support request. My support emails are all closed, please send it back again.

Thank you

Hi Mav

Sent a message to you… just wondering if you got. Sorry for the quick response, just need to crack on with finishing the site.

Thanks Mav

Danny

PixenMedia

Hello,

The only way to get support is sending an email via Contact Form.

I don’t answer to support requests made on Message Board and drop a message in the message board doesn’t speed up the support.

Please, to help us generate a speedy response, include any information that you think will help us generate a speedy response, such as: - URLs or paths to affected scripts and pages - Username and password, if applicable - OS, web browser and versions

Support requests will be generally answered within 24 hours, except when the email has been sent on a weekend or public holiday, in which case will be checked on the next business days.

PLEASE NOTE , THE MESSAGE BOARD IS NOT USE FOR THEME SUPPORT .

Thank you

Hello everybody,

The only way to get support is sending an email via Contact Form.

I don’t answer to support requests made on Message Board and drop a message doesn’t speed up the support.

Please, to help us generate a speedy response, include any information that you think will help us generate a speedy response, such as:
  • URLs or paths to affected scripts and pages
  • Username and password, if applicable
  • OS, web browser and versions

Support requests will be generally answered within 24 hours, except when the email has been sent on a weekend or public holiday, in which case will be checked on the next business days.

PLEASE NOTE , THE MESSAGE BOARD IS NOT USE FOR THEME SUPPORT .

Thank you

pipaspj Purchased

The theme do not display non english caracters. How can I fix this problem? Thank You

sample site down

Site isn’t displaying in preview as aprintbuyer mentioned.

PixenMedia

Hello, we are having issues with our servers.

http://status.mediatemple.net/weblog/category/system-incidents/1867-gs-grid-service-cluster04-instability/

We hope to provide a timely resolution to this situation.  Thank you again.

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