192 comments found

globy Purchased

Hi,

Theme looks ok, but i have a small problem. I have activated the Contact form, but every time i get a message or send an autoreply gets send from WORDPRESS<email> user.

Where can I alter that?

thanx, G

moutheme

Hello,

Add this lines into functions.php file:

function res_fromemail($email) {
    $wpfrom = get_option('admin_email');
    return $wpfrom;
}

function res_fromname($email){
    $wpfrom = get_option('blogname');
    return $wpfrom;
}

add_filter('wp_mail_from', 'res_fromemail');
add_filter('wp_mail_from_name', 'res_fromname');

Save the file.

Let us know.

Best Regards!

Hi,

Before buying this theme i’ve questions : is it possible to put a vimeos video in the slideshow ? (Homepage) And can we change the width/height of services icons ? And can I put those i’ve created instead of ?

Thanks a lot and sorry for my english :)

moutheme

Hello,

Yes sure you can add vimeo videos and change the width/height of services icons.

Let us know.

Best Regards!

Default-user

Ok perfect :) So i can change easily services icons (upload the mine and replace yours ?) And i imagine that i can change the number of icons, no ? Thanks !!

nuteak Purchased

Support is not existent with this theme? Now it’s one week and nobody sends any replies! :(

Default-user
nuteak Purchased

Still no answer to any of my support requests. Vacation ended yesterday based on your message. Can you reply to me? I need to launch my website!!

moutheme

Hello,

Today we will get you a response from the support page.

Sorry for any inconvenience!

Best Regards!

Default-user
nuteak Purchased

I hope so because next step is refund request. Need to get this project finished already.

rogerp76 Purchased

Hi,

Wondering if any other users of the System theme have issues with site speed. Is this a common problem with the theme? I’ve been getting really bad site speed scores from Google PageSpeed tool, as well as webpagetest.org.

I posted a ticket about this, but didn’t receive a response. Any comments or help in improving the speed of sites using the System theme would be appreciated!

moutheme

Hello,

Sorry, i thought it might be the hosting provider. We also recommend our users to delete all other page template in page builder that you don’t use.

Try to install Wp Super Cache plugin that can help you.

Let us know.

Best Regards!

DGRComms Purchased

Hi, I am trying to make CSS changes to the Revolution slider to make the text the color and size I want (like on the sliders in your example) and its not working. I have made the CSS changes within the Revolution slider and also in the Custom CSS box and nothing is taking. These are the changes are want to make:

.tp-caption.big_black { border-style: none; border-width: 0; color: #555555; font-family: Roboto; font-size: 43px; font-weight: 600; letter-spacing: -1.5px; line-height: 36px; margin: 0; padding: 0 4px; position: absolute; text-shadow: none; } .tp-caption.subtext { border-style: none; border-width: 0; color: #999999; font-family: Roboto; font-size: 20px; font-weight: 300; line-height: 22px; margin: 0; position: absolute; text-shadow: none; text-transform: uppercase; white-space: nowrap; }

Any help will be appreciated.

Default-user
DGRComms Purchased

Hi going back to the issue of the CSS for Revolution slider, I am making changes in the caption.css file in Revolution via the website admin area and they are not saving and the changes I am making in the Custom box within the theme are also not taking. Is there another way to get the css changes to save? (I know I can amend code directly)

moutheme

Hello,

If you want to change the text colors etc you have to add the styles into the Revolution Slider panel.

Let us know.

Best Regards!

Default-user
DGRComms Purchased

I did that but it did not work. In the end I had to go into the css file via FTP to make the changes

mamatr Purchased

Hi,

Can you explain how to make the contact form in the footer?

Thanks.

moutheme

Hello,

Please go into Appearances > Widgets . Drag and Drop the widget System Widget Shortcode into Footer column 4 area.

Into the Text & Shortcodes you have to add this shortcode that will add the contact form into the Footer:

[contact_form success=”Success” submit_text=”Submit”]

Click on Save.

http://www.clipular.com/c?14790030=vuOjcTe7ssdXHWKd-zooJoK6q04&f=.png

Let us know.

Best Regards!

Default-user
mamatr Purchased

Thanks. It works now.

hi, I can not install the theme. wordpress always gives me error

moutheme

Hello,

Have you tried to install the theme manually.

Please download the theme copy the folder system and paste into wp-content/themes/.

After it please activate the theme into Appearances > Themes > Activate System.

Let us know.

Best Regards!

Default-user

I solved it by installing the 3.5 version of wordpress. if I upgrade to 3.6 the theme work?

moutheme

Hello,

Yes sure.

Best Regards!

grupotech Purchased

Hi, Very nice theme! My problem is with IE compatibility. Which IE version is suported? thanks!

Default-user
grupotech Purchased

Hi. In the features area you say that IE8 is supported. But, i see that menus is not working. Any idea please?

moutheme

Hello,

Sorry, we have tested the theme on ie8 and works normally.

Please try to use the latest version of the theme.

Let us know.

Best Regards!

mamatr Purchased

The menu links are not working. Can you let me know what are the problems and how to fix that?

moutheme

Hello,

Sorry, have you added title attributes to the menus.

If yes please try to remove them and click on save.

Let us know.

Best Regards!

Default-user
mamatr Purchased

Ok good. Removing attributes and it works now. Thanks!

Hi,

I have two issues with the top of my pages. 1. I would like to freeze my menu header area in which my logo is, so that when I scroll down, this whole horizontal area stays put. Now, it tends to go up when I scroll down, and my menus are cut in half horizontally. 2. Can I enlarge vertically this menu header area so that my logo stays inside it completely when I scroll down. Now, it goes over the bottom line of this area when I scroll down and it does not look good. Making this bottom line white would be an alternative?. My logo is 160×84, I don’t want it smaller. Thank you

moutheme

Hello,

Please its better if you open a ticket on our support page : moutheme.ticksy.com.

Send to us your online link too.

Thank You.

Best Regards!

DGRComms Purchased

Hi, Can you please give me an idea of what you mean by animated images? As you show here http://system.themeple.co/?page_id=400. My client wants me to recreate the text with arrows like you show in the image on this but I don’t think this is a shortcode. Can you explain?

Appreciate your help Thanks

moutheme

Hello,

This image was created with photoshop.

With animated we mean the fade effects on images when page loads.

Let us know.

Best Regards!

Default-user
DGRComms Purchased

Thanks I thought that is what it was :)

greenlife Purchased

Looked for it everywhere but don’t find where to add the logo bar. There’s an element ‘clients’ in the page builder but the only thing I can configure is the title.

moutheme

Hello,

If you mean the clients element. Go to Page Builder > Select the Clients element and click on Add element.

Click on Save.

The logos can be added into Theme Options by uploading the logo images.

Let us know.

Best Regards!

Hello, the pages under category section doesn’t load however when I use a different theme it works fine. for instance www.website.com/category/event It works fine with other theme but returns an empty page with this theme.

Please what do I do to resolve this Thanks

moutheme

Hello,

Please have tried to change the Settings > Permalinks .

Change the permalink to the default mode click on save.

After that please change the mode again.

In that way htaccess will be rewritten.

If this don’t resolve your issue please write to our support page:

moutheme.ticksy.com

Let us know.

Best Regards!

DGRComms Purchased

What is the shortcode to show testimonials from a specific category? This shortcode shows all the testimonials testimonials I was to show different testimonials on different page sidebars. Thanks

moutheme

Hello,

Please open a ticket on our support page and we will help you to do that thing.

Let us know.

Best Regards!

kbroich Purchased

Hi there,

I am not sure how to configure the contact form. When I enter a message in the form and click Send I always get

Errors while sending email. Please try again later.

In the Theme Options > Contact I added my email adress and I also added all subject and autoresponder text. How can I make the contact form acutally send the message. Do I have to add another plugin?

Thanks for your help! Great job on the template!

moutheme

Hello,

There are two reason for this issue.

1.) Admin email isn’t correct.

2.) Host issue contact you hosting provider.

Let us know.

Best Regards!

Default-user
kbroich Purchased

Since the site is hosted on AWS indeed there was a problem with the host. Amazon doesn’t allow to send mails with standard wp_mail() functionality. Therefor there is something called Amazon SES (Simple Email Service). In combination with a WordPress plugin called WP-SES we were able to solve the issue and send Emails from your theme’s contact formular. Thanks for your help anyway!

moutheme

Hello,

Thank you for the feedback, if you need further help let us know.

Have a nice day :) .

rickpick Purchased

Hello! Using the plain text element in page builder, how do I get the button link to open in a new window?

moutheme

Hello,

If you use shortcodes for this propose you have to edit the code responsible.

Please open a ticket on our support page: moutheme.ticksy.com and we will be glad to help you :)

Let us know.

Best Regards!

Hello,

For my different pages, if I want to have a page Header, I tick Yes. That’s clear. But it is a colored area nothing more. How can I insert a image in this area ? I suppose my image would have a full width to fit in there. Actually, if this is possible, please let me know the most optimum dimensions of the image I need to design. Thank you.

moutheme

Hello,

Yes its possible you have to add this line of code into Theme Option > Styling > Custom Css Box

.header_page{background:url(‘img/bg.png’)}

Click on Save.

The bg.png its an example you have to add your image.

Let us know.

Best Regards!

mamatr Purchased

Can I make my website bilingual using this theme? If yes, how to do that? I would need to get the right files for translation to make it bilingual.

moutheme

Hello,

Sure you can. Try to install qTranslate plugin.

Write us to our support page if you want further support : moutheme.ticksy.com.

Let us know.

Best Regards!

mamatr Purchased

Can I make my website bilingual using this theme? If yes, how to do that? I would need to get the right files for translation to make it bilingual.

moutheme

Hello,

Yes you can use qtranslate plugin for doing that.

Let us know.

Best Regards!

Hi, How I can insert a revolutionslider in the middle of a page, in the page builder ? For example, in the “Home 1” ? Thanks a lot.

moutheme

Hello,

Try to use the Slideshow element for doing that.

Let us know.

Best Regards!

Default-user

Hello, it’s not possible… The Slideshow element is for page or post… It is possible to insert a shortcode into the page builder ?

moutheme

Hello,

No its possible you can use the slideshow element or also try to add the slideshow shortcode into Plain Text Element.

Let us know.

Best Regards!

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