183 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I have a poblem with my main menu. If i select my menu and save it i can see this only in the customize preview. How i can change my menu?

norman

Default-user

Hello, its possible to answer my question? Thanks

moutheme

Hello,

Please delete the menu and create a new one at Appearance -> Menus. Let us know.

Best regards!

Default-user

Hello,

dont work. i have delete the menu and i create a new one. but its the same.

http://www.finance-law-strategie.de/
Default-user

the Password: Private

moutheme

Hello,

Have you set the created menu, as the navigation menu?

Best regards!

Default-user

Hello, yes i set the menu as navigation menu. but it works only in the costumize preview. i have no idea…???

moutheme

Hello,

Can you give us your wp credentials by email help@moutheme.com, so we can give a closer look?

Best regards!

  • Bought between 1 and 9 items
  • Estonia
  • Has been a member for 0-1 years

I got a problem with Portfolio filter. With Header 1 on Chrome browser not work. Need help ASAP.

available link: http://hml.marketingproff.eu/portfolio-page/

Br,

Default-user

sorry, wrong theme.. =)

Default-user

Pls, delete my question, thnx

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Spain

Can I import the sample Revolution Slider and then, modify it? Thanks

moutheme

Hello,

You can import revslider dummy data. Import the files slider1.txt, slider2.txt you can find at Documentation folder in the downloaded .zip file from themeforest.

Best regards!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi where to get the dummy data? I have active it in wp but nothing came out, only the themes.

moutheme

Hello,

You must install dummy data at theme options -> Install dummy data. Let us know if you have other questions.

Best regards!

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Hello I installed the demo data and the images but no images show up in the revolution slider – just broken images. Can I get all images please. thanks

moutheme

Hello,

You must import revolution slider dummy data. The slider dummy data file is at Documentation folder, at your downloaded .zip file from themeforest. Let us know if you need further help.

Best regards!

Default-user

Yes, I did import revolution slider dummy data. The text is there, not the images.

moutheme

Hello,

The images aren’t included in theme. It’s not allowed to include images.

Best regards!

Default-user

Thanks. I have purchased many themes – all with the images for the sliders included. hum, very disappointing

moutheme

Hello,

You can download the revolution slider images here: http://moutheme.com/uploads.zip. Be sure you have installed dummy data.

Please replace the images at wp-content/uploads/2013/07.

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, I have been waiting for a reply for about 10 days for Ticket #154407.

Can you please answer me? That would be appreciated. Thank you Best regards!

moutheme

please open a ticket at support.moutheme.com not in Ticksy.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

is it possible to deactivate the Widget-Area on the Footer?

Thanks

moutheme

Hello,

It isn’t possible in theme options but you can add these lines at Custom Css Box:
footer#footer .inner {
display: none;
}

Best regards!

Default-user

Perfect, thank you!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I’m having trouble updating the layout on the newest version of wordpress. I don’t have the purchase code, although I have the receipt etc. so I can’t comment on the support system.

This is becoming very annoying and I’m stuck with a system I can’t update the content.

How can I obtain support on this?

moutheme

Hello,

You can find the purchase code here http://codefusionlab.com/envato/purchase_code_1200.png

You must register to our support forum. We are happy to help you answer all your questions.

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

I want to insert a link in the “content” of the element “plaint text” in the “page builder”.

It is possible ?

Thanks you :)

Default-user

Omg … forget my stupid question :) Sorry

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I created a topic in the support forum 5 days ago and no response yet…

http://support.moutheme.com/forums/topic/page-builder/
moutheme

Hello,

Sorry for the late response. Had responded you at the support forum.

Best regards!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi I am having trouble with the blog page on my website. I now have over 2 pages of blog articles but when I click to go to page 2 of the blog it won’t take me there. Page 1 and page 2 both direct me to the same set of articles. The older articles are still live in wordpress, but they just aren’t showing up on the website blog area. Please advise. Thanks.

Default-user

My website is www.plsprint.com

moutheme

Hello,

Please open a support ticket on our forum and we will try to help you asap.

support.moutheme.com

Let us know.

Best Regards!

Default-user

Hi I have submitted a ticket on your website yesterday. Just waiting to hear back from you. Thanks.

moutheme

Hello,

Sorry for the late response. I can’t find your question at support forum support.moutheme.com. Please let me know which is the link to support forum question.

Best regards!

Default-user

I submitted it using your http://moutheme.ticksy.com/ forum – is that no longer in use? When I try to use the support.moutheme.com it wont accept my purchase code. Can you please advise? Thanks.

moutheme

Hello,

We don’t use anymore the ticksy support page. We provide support only at support.moutheme.com. Please check the credentials again. If you don’t succeed to register in the support forum please sent us by email help@moutheme.com, your themeforest username, purchase code and the email you want to use in the support forum. We will help you asap.

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I am receiving spam through contact form. I would like to add a captcha or any other system to fix this but I haven’t found anything in the site.

How could I fix this?

Thanks!

moutheme

Hello,

Sorry, the theme doesn’t have captcha feature. You can use any plugin for this.

Best regards!

Default-user

And these captcha plugins are compatible with the default contact form of this theme or I also need a contact form plugin?

Thanks!

moutheme

Hello,

No, the captcha plugins aren’t compatible with the contact form, you should do some customization.

Best regards!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

This theme have a psd files?

moutheme

Hello,

Sorry, the psd files aren’t included. in theme.

Best regards!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Vietnam

Hello how can I insert a button inside table?

moutheme

Hello,

You can use shortcodes.

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Using “Services Photo”, I don’t want anything clickable, how do I disable linking?

moutheme

Hello,

Please write at our support forum support.moutheme.com and we will help you asap.

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Spain

In the 3.9 wordpress, the customization panel donĀ“t appears, how can we access to it in this version?

moutheme

Hello,

Are you talking about the page builder? It work fine on wp 3.9, we have tested it. Please write at our support forum support.moutheme.com.

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
pdo2641 Purchased

This theme hasn’t been updated since August of last year even though many of the bundled plugins have had multiple updates, e.g., Revolution Slider. This publisher does not support his product.

moutheme

Hello,

Soon we will launch a new theme update. Please stay in contact.

best regards!

pdo2641
pdo2641 Purchased

Same story I got in March ….soon

moutheme

Hello,

The new update is available. Please download it.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

in the creation page don’t show the image “t” for the shortcode insert

moutheme

Hello,

Please download the latest theme version.

Best regards!

Default-user

if I download the latest version i lost all the data in my configuration…?

moutheme

Hello,

None of your settings and content will be lost. There are saved in DB.

Best regards!

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi,

I’m having issue using font icons in IE and Firefox.

Thanks

moutheme

Hello,

Please write at our support forum support.moutheme.com and we will help you asap.

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello I have import the text file slider1 but there is nothing that appears … Just loading icon (http://www.devis-demenagement-gratuit.net/)

Please help me :) !

Thank you

moutheme

Hello,

You must add slider images.

Best regards!

Default-user

Where can i find the same image that on the demo ? I would like the same slider :)

moutheme

Hello,

You can install slider dummy data, the file is included in theme documentation.

Best regards!

Default-user

Hello,

I’m sorry but in documentation I juste find the file slider1 but when I import it their is anything on my website …

moutheme

Hello,

Sorry, the images aren’t included in dummy data slider.

Best regards!

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