Discussion on TechDesk - Responsive Knowledge Base/FAQ Theme


ZERGE supports this item


79 comments found.



I bought the TechDesk theme recently and I have some questions regarding the “CT: Categories with sub categories” widget:

1) is it possible to have use the widget for a page and not just the “home page” or “sidebar”?

2) is it possible to have the widget display a list of pages within a specific category? Right now my widget is displaying a list of blog posts for different categories, however, when I make change the posts to “pages” in Wordpress, the widget only display the category headline and the list of items disappear?


1. It’s possible, if your page will have widgetized area. Also, you can use “page builder” plugins to add widgetized area to any page.

2. By default the categories are only limited to posts, so when you create a new page in WordPress, you will notice that there is no option to add categories to your WordPress page.

Of course, you can use third-party plugins to add categories to your pages and then modify “CT: Categories with sub categories” widget for your needs.

Techdesk 1.03 Available for Download [2015-04-08]


- Fixed: Minor bugs
- Improved: Shortcodes
- Improved: Localization
- Improved: Comments
- Improved: Sticky menu
- Fixed: Issue with sidebar option


Great theme!

I just have a problem with the breadcrumbs navigation: All pages appear under /Home/ in the breadcrumbs even though the user actually got there through a longer path? If you’re on the main category page it says /Home/Category/ but if you click on a page under that category it just says /Home/PageName and not /Home/Category/PageName/?

I’ve tried. Once I click the “Create Account” button, it changes to “Please Wait” for a few seconds but the page doesn’t update otherwise?

Can you send me your license file? Send me a message through my profile

Ok, I just sent it to you.

Hi there. Firstly – very nice theme.

Can you tell me whether this theme works like a wiki where users can add and edit posts without logging into the wordpress backend?

Many thanks.


No, by default no such possibility. But you can use third-party plugins to add this functionality.


Is it possible to add an image slider in the header?

or a video in the header?


Yes, it’s possible.

hi, want to know is that any ticket system inside this tech support template? since we have an database search and submit online inquiry in our exsiting databse. Would like to know is this template also include? I am not a developer.. do you think i can manually install myself. but i have some experience install the wordpress them already. sorry seem stupid question. but i am not programmer.. thx


Unfortunately no such feature.

Hi Zerge,

I encountered some minor HTTPS problems with TechDesk 1.03 (WP 4.2.1)

The video embedding feature (Format: Video) always creates HTTP links to YouTube etc. Our site ist HTTPS, however, and modern browsers by default refuse to show embedded HTTP content in HTTPS pages.

TechDesk should either check if the site is on HTTPS or give the author the option to choose the protocol.

Similarly, the blog’s logo image gets a HTTP link instead of HTTPS (which is not a problem in our case as the site switches to HTTPS automatically).

Cheers, Peter

Hi Peter,

Just replace in the files content-video.php and single.php:

<iframe src="http://


<iframe src="//


Techdesk 1.04 Available for Download [2015-05-04]


- Fixed: Minor bugs
- Fixed: Cross-site Scripting (XSS) vulnerability
- Optimized: Speed site performance
- Optimized: Java scripts


I am trying to do import of techdesk.wordpress.2013-09-09.xml but I am getting next error(hosting provider checked and ther eis no any kind of error in their logs. size limit is 200 mb so that is not problem) :

Sorry, there has been an error. File is empty. Please upload something more substantial. This error could also be caused by uploads being disabled in your php.ini or by post_max_size being defined as smaller than upload_max_filesize in php.ini.


Is there a way to avoid showing featured image on article page? I have some PDF document embeded on page and I do not need image above that. but it is always there when I add featured image?


This is correct path. All the language files should be located in this directory.

When I edit and save existing language file ( en_GB.po) there are no changes. Why is that ?

It seems something wrong with your settings.

I need access to WP admin panel and FTP access, to see what the problem is. Send me a message through my profile

Hey there,

Enjoying your theme. Thanks for your fine work.

I’m having a problem with the search feature. The instant search feature works fine (shows you results as you type). What I can’t get to work is search results which show on the page after entering search text in the search bar and hitting the Enter key. It doesn’t show anything. Specifically it just shows . . .

Search Results for: XYZ (where “XYZ” is the search term entered) Here’s what we’ve found for you

I looked over the previous comments here and didn’t find a solution for me. I have the Live Search feature enabled in the theme. I tried disabling plugins (only have a total of 5 right now). This did not help.

What am I missing? Thanks for your time,


Update. Some more testing . . .

It seems that FAQ results will show up but nothing from other posts or pages. I don’t get it. :/


Never mind. I updated to your latest version 1.04 and it fixed my issue. Search results working fine now.

Thanks for the continued support on the theme!

Hi Zerge,

We recently became aware of a little problem with the main navigation dropdown menus. Without being logged in, everything works fine. As soon as one logs in to the backend, the mouse has to be moved very slowly over the dropdown menus in order to keep them visible. Some googling pointed me to Javascript event problems, but I unfortunately know too little about Javascript. Any clue?

TIA, Peter


Can you show me this on your site.

Hi Zerge,

The site is restricted but I opened it temporarily. See


Registration is not possible, so I would have to send you a password.


I need access to WP admin panel, to see what the problem is. Send me a message through my profile

HI: ON category pages, there is always writing: CATEGORY ARCHIVES: NAME OF THE CATEGORY

Is there a way to remove this or at least make it very small?


<header class=”entry-category-page”>

<?php printf( __( 'Category Archives: %s', 'color-theme-framework' ), ' ’ . single_cat_title( ’’, false ) . ‘ ’ ); ?>

<?php if ( category_description() ) : // Show an optional category description ?> <?php echo category_description(); ?> <?php endif; ?>

what part I should remove? thanks


Category Archives: 


On index page, on sections like latest articles or most popular, titles are always shown with uppercase letter for every word. (even if it is not written like that on article page). How to disable this and make it to show normal title,like it is on article?

I did. at the bottom. but no results? Maybe it should on some other place in css file?


.recent-posts-widget .post-title a, .popular-posts-widget .post-title a, .small-slider .entry-title a {
  text-transform: none;

this is good. thanks. worked.

is is possible that featured image is always automatically resized ? for example, if I need featured image to be always in size 339×227 , and I upload 640×480, I would need that WP resize it . Is this possible?

This function works by default.

Is it possible to increase or just make bold, characters in submenu? But only on dropdown fields, not in main menu itself?


For example, add this code:

ul.sub-menu li a, ul.sub-menu ul.sub-menu li a {
  font-weight: bold !important;

thank you.it works. supreme support .

I need to completely disable LEAVE A REPLY section at the bottom of every post.

How to do it? thanks

OK,sorry, solved with plugin : Disable Comments

Hi Zerge,

On the Posts Page as well as on the category archive pages, I see the title of posts and some other information like “24 hours ago with no comments in category”, but not the author. Is there a way to show the author there as well like “24 hours ago by author with no comments in category”?

Thanks for a hint, Peter


Replace in the file functions.php:

            if ( $show_date == 1 ) {
                echo ct_human_time_diff( get_the_time('U'), current_time('timestamp') ) . __(' ago','color-theme-framework'); 


            if ( $show_date == 1 ) {
                echo ct_human_time_diff( get_the_time('U'), current_time('timestamp') ) . __(' ago','color-theme-framework'); 

            $author = sprintf( '<span class="author vcard">%4$s<a class="url fn n" href="%1$s" title="%2$s" rel="author">%3$s</a></span>',
                            esc_url( get_author_posts_url( get_the_author_meta( 'ID' ) ) ),
                            esc_attr( sprintf( __( 'View all posts by %s', 'color-theme-framework' ), get_the_author() ) ),
            _e( ' by ' , 'color-theme-framework'); 
            printf( $author );

Thank you, it works.

Could this be a configuration option in a future version the the theme?