380 comments found

Because of the popularity of responsive sliders, I am so disappointed after purchasing this theme and finding how limited the slider options are. Especially since you are charging a premium price for this theme. I have an online magazine and a full slider with images that highlight my articles that displays properly on desktop AND mobile is SO important. It’s a shame. I even dumped my old theme, which was amazing for this one. A regrettable move. Plus I see a lot of people asking for more flexibility, yet no improvements have been made. Shocking as responsive slider functionality is pretty common nowadays for themes. Makes this particular theme stiff, a little old school and overpriced.

upcode

Hello.

The slider built-in the theme are simple ones. If you need advanced functions – just use other slider plugins available on the market like Revolution or layer slider.

Tempest now has 2 built-in sliders – Camera and FlexSlider. They work differently so you can use the one you like the most.

As for more flexibility, Tempest has a lot of flexibility in the layout, you just need to use the shortcodes properly. If you need help, just submit a ticket on our help desk.

Cheers!

How did they get the revolution slider to work?!!! They said you guys helped them, can you help the rest of us with this? This looks amazing!!!! http://www.moretolifemag.co.uk/

upcode

Write us a ticket here: http://support.touchsize.com and the guys from support will help you add it.

msjodip Purchased

Is there any way to add subtitles to posts? Its really important for our posts to have subtitles.

upcode

Hello,

There is the “preable” field. That is used for a subtitle. When you edit a post, you should be able to find the box.

Cheers!

Ncallen Purchased
Hello! What size should my uploaded homepage image be, to fit the header? (normal header, not full page) I’ve been resizing but the image is always cut off. http://www.alturus.co
Also is there a way to remove the text that says ‘category archives: inspire me’? http://www.alturus.co/category/inspire-me/
Default-user
Ncallen Purchased

Nevermind, did it. Thanks a lot, and thanks for the quick support!

Default-user
Ncallen Purchased

One more question – the dummy images that come with the theme, can I legally use them on my public site?

upcode

Unfortunately – NO. The images are copyrighted and are not available for use on other websites.

Hello,

I have some problems with this theme. First, I dont have shortcodes for any slider. EVERYONE TALKS ABOUT SLIDER, and I dont even have any built in this theme. Second, my banner box, wont show the background color?

Please, help me with this, beacuse I pay for theme to work, not to have bugs…

upcode

Hello,

There is a slider custom posts built-in in the theme. You can select from settings if you want to use FlexSlider or Camera slider.

If you have issues with the theme – please submit a ticket on our help desk. We’ll be glad to help you! http://support.touchsize.com

Thanks!

How do you get rid of ‘Tempest magazine’ and replace it with for example a blog name? It said before how there were lots of different customizing ways to format the blog, but I can only customize it to one. I cannot even get a slideshow! What do I do?

upcode

Hello,

You just have to edit the settings of your WordPress installation. As for the sliders – it’s a custom post. First – create one and then attach it to a page.

For more details and help, please use our help desk here: http://support.touchsize.com

Thank you.

Default-user

where are the settings for the wordpress installation? and what do you mean by custom post?

upcode

Just write to our support team and they give you directions on how to change things around.

Thanks.

naryalin Purchased

Hello, I’ve just installed Tempest theme on my site, but I’ve two problems:

- Red Shortcodes Plugin need to be updated but I don’t know where to find the update

- If I create a new page the Red Shortcodes Icon to add the shortcodes doesn’t appear

Thank you!

upcode

Hello,

It might happen because you’re using an outdated version of the theme or the plugin. Please submit a ticket on our help desk and the guys from support will assist and check the problem for you.

Thanks! Happy holidays!

Hi,

I have a little issue with the facebook sharing. When I share the site base url, facebook doesn’t get the right post which should be shared. How to configure it the right way ? Thanks

upcode

Hello,

That is very strange. Can you please offer more details on this on our help desk? It should be working fine. Make sure you check you plugins, maybe you have a SEO plugin or something.

You can submit a ticket here: http://support.touchsize.com

Thanks!

Default-user

Hello and Happy new year,

This is my website url : http://unmalgacheaparis.com . The problem is that when I share each of my post, the facebook plugin get the wrong post. Could you please browse the site and test it by yourself? You can pick any post in the front page and try to share it via the social network link attached to each post in the center of the post related picture.

Thanks

upcode

Hello,

Do you use any additional plugins? Please submit a ticket on our help desk here: http://support.touchsize.com and the guys from support will assist.

Thanks.

Nad28 Purchased

Hi, Pre buy questions

I’m lookin for a new template, I’m using simple mag for now, And I want to know before to buy if,

1: I can choose different post view type for each page/post or no. Because I want some page with post view in grid and some page with list only page…

2: Can I choose for each blogpost , post layout, sidebar…

3: Is that the theme is easy and quick to use or asks there any coding competence? because I saw your theme with drag and drop (which I use on single mag), but I do not like the slider is too “design” for my blog, I prefer tempest. But I look for a theme, simple to use, so

4: Request it yourself plenty of time to publish posts?

5: Also does the theme suport jetpack, mailpoet.

Thank you in advance Nad

Default-user
Nad28 Purchased

Oh, and I just saw that the theme is compatible only with the WP version 4.0, I’m on the WP version 4.1. The theme is he going to be soon compatible with the latest version WP?

Thank you

upcode

Hello,

No, you can choose the post view type for a certain block, you can’t have grid and list in the same article section.

2. Yes, sure you can. Any post can have it’s own sidebar, it’s own layout.

3. This theme uses simple shortcodes, and does not have a drag and drop builder. It’s quite easy to create layouts though. If you have problems or you need help with settings things up for you, our support team will be happy to help.

4. Hmmm.. not really. You just add your content, title, featured image and you’re ready to go. If you want to fiddle with the layout of the single page, add sidebars, these are just simple options to change.

5. We have lots of users that use Jetpack, but we don’t really recommend it since it slows down the website. Mailpoet? Never tried that.

And yes, the theme is compatible with 4.1, no problems for now.

Hope that is helpful.

Have a nice day!

Nad28 Purchased

Hi

So I buy the theme this morning, in within hours I install and set up.

I am really delighted with the result your theme is wonderful. and I do not regret “simplemag” and these lovely examples

Your theme is easy to install and handle and it highlights photos while being original !

My only concerns a line of Total cache W3 at the bottom of the footer, I don’t know how to remove, if you know by the way? and my favicon doesn’t work? nothing really bad !

I highly recommend this theme. Thank you for this beautiful work guys !

The link to my blog if you want to see the result.

http://unefamillealouestducanada.com

upcode

I’d recommend something like 1600×1200px. The image will be stretched so it fills and covers any screen size in size and width.

Default-user
Nad28 Purchased

Ok thank you

upcode

You’re welcome.

How do you get rid of ‘Tempest magazine’ and replace it with the name of your site?

upcode

Hello,

You should just go to the theme options page, then to the Styling tab. At the bottom of the page you’ll see the option to change the logo.

Please check our documentation files or our help desk if you have any questions. http://support.touchsize.com

Thank you!

Hi I’m interested in purchasing, how easy is it to customize where ads show up on the site?

upcode

Hello,

The theme is easy enough to customize. But it depends on what exactly are you trying to achieve. You want to customize the code or your want to customize it from your WordPress settings?

We have some ad spaces built in the theme, and you can use the sidebars and add as many as you need. Here is a view: http://bit.ly/1ysOPQj

Thanks.

Default-user

If I want to put the ads above/below the header?

upcode

As you can see in the image, there is one located directly below the header. If you need to change the location, the guys from support will help you with this small customization.

Thanks.

Hi,

I noticed that the theme is updated.

1. The add review on the ecommerce product still doesn;t work and I checked your demo page. It doesn’t work there either.

2. Is there a way I could add a slider like this in the home page. http://www.cocozini.com/gallery/my-diys-in-gallery/

Thanks

upcode

Hello,

1. What exactly is not working? Anything added on the demo should be approved first, so that is why you might not see something. Please submit a ticket on our help desk and provide more details about the issue.

2. Unfortunately no. You can only have it on a gallery post only.

Thanks.

Hi, Just updated the theme and the Facebook Link in social media icons appears to be showing up incorrectly.

http://facebook.com/people/@/_username_

username is whatever we put in theme options but “facebook/people/@/” needs to be fixed.

Thanks

upcode

Hello,

We’ll take a look into this. Thank you very much for reporting this.

Thank you.

My clients site just started moving extremely slow. take 60-80 seconds to load. this just randomly happened out of no where. I ran the p3 test and its showing the theme as the culprit. I would appreciate some help in finding out the real issue.

website: ragtradeatlanta.com hosting: godaddy shared host

Default-user

yes i downloaded the latest version about 20 minutes ago.

Default-user

I will submit a ticket

upcode

OK, thank you.

ThatDave Purchased

Just had whole website go down from line 185 in includes.class.php where it was timing out while making a call to: $googlefontsSeraliazed = wp_remote_get(“http://phat-reaction.com/googlefonts.php?format=php”); /make a request to get latest google fonts/

The Phat-Reaction domain was down, and it pulled mine with it. I was able to comment it out, but not sure this is a long term fix, what can I do to make sure this doesn’t happen again?

upcode

Hello,

Just update the theme, we already fixed that issue.

Thank you!

Hello Envato,

We are having the following problems with the Tempest theme, and the author is not answering our mails:

- We have the costumer keys and acces token for twitter feed widget but after a couples doesn’t work, and a “unable to read” message appear.

- We would like to personalize the homepage, withe some banners and with the team photos (like in the tempest theme live demo) but we cannot find the place, tag or page where we can do it. We have check videos from touchsize but in those cases appears a touch/video size plugin that we don’t have. We only have the redcon one.

Thank you in advance, Garabato

upcode

Hello Garabato,

First of all Envato will not respond to this email, these are commentaries for questions regarding the theme. We did not receive any emails from you, but I’d like to inform you that we offer support exclusively on our help desk, so if you need help or questions on how to set up the theme, please submit a ticket here: http://support.touchsize.com. Make sure you read the documentation files as well.

Thank you.

Nad28 Purchased

Hello,

As you have told me I send a ticket, the person said to me, since we had to leave it open a little time. But I got an email telling me that my ticket is closed due to inactivity. Unfortunately, my blog still continues to refill, continuous on Iphone 6. And also continues to crash the iPad.

I have a lot on its 2 player supports the majoriter elsewhere, so I need the problem to be corrected quickly. Also I notice that my menu does not run on my mac book pro, by cons it works on Imac (your ticket #197878 – refill on Iphone and crash on Ipad was closed due to inactivity. You can still reply to the ticket if you wish to follow up on it.

Kind Regards, TouchSize)

Can you please help me

thank you

upcode

Hello,

Did you try to update your theme? The ticket is auto-closed if the user (in this case you) did not reply to the ticket in 4 days. I just checked it, you have 2 replies there and no reply from you. All your responses must be sent on the help desk, not by email. Please check your ticket again.

As for the issue, try to re-download the theme and update it on your server.

Thank you.

stylenob Purchased

HI, I am unable to setup the theme as shown in the sample tempest theme, i am getting too confused with the options. Neither the tutorial documents given are clear. The video on ‘Tempest shortcodes’ is totally blurr and i cannot see the demo. Looking at the sample theme of tempest , i made the purchase but now feeling very let down with poor tutorials to setup.

upcode

Hello,

If you need assistance with the Tempest theme, please submit a ticket on our help desk, the guys from support will help you.

http://support.touchsize.com

Thank you.

Default-user
stylenob Purchased

Hi, It took sometime to understand but it was worth it. Finally was able to figure out things. I am now happy with the theme. Thanks

upcode

Good to know everything is fine in the end. As with any theme, it takes some time to understand the way it works, but as you found out it’s not that hard to use it.

Thank you.

Hi, I would like to know something more about the import/export tab in the theme’s option panel. What it exactly imports/exports? How to safely use it? Sorry but documentation says very few words and no additional exlnation is available in the Help Desk on this subject.

Thank you. Stefano

upcode

Hello Stefano,

In the archive you downloaded from ThemeForest you have a dummy-data folder with an import.txt file. All the code there is the demo settings (not posts and pages).

If you don’t really need it, just do not use that tab. If you need details with anything, please use our help desk. Submit a ticket here: http://support.touchsize.com

Thanks.

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