23 comments found

Hi,

I am trying to change the logo size. I edited the CSS so that it is styled correctly. However, when I upload a logo, no matter the size or quality, it automatically reverts to a lower resolution image. Therefore, the logo on the page is in the correct proportions but it looks stretched and low quality.

Ninetheme

Hi

Please open a ticket : http://9theme.ticksy.com/

The layout of the theme is totally off in Chrome browsers. The three “Promo Banners” are stacked vertically and this is throwing off the rest of the page layout. I have tested on multiple version of chrome on multiple devices and have the same result. No problems on other web browsers

Ninetheme

Hi Please open a ticket : http://9theme.ticksy.com/

Pretty disappointed with this purchase. The theme is ok but the support is terrible. I submitted a ticket asking a few questions. Their support ticket website says “we answer all questions within 12-24 hours in weekdays. In some rare cases the waiting time can be to 48 hours”. Two weeks later, after no response, someone closed my ticket without even answering my questions! This poor service has been holding up my business and messing up my bottom line.

Ninetheme

Replied and sent old version. Best Regards

Default-user

Thank you for sending that. I have added an urgent question about an alternative mobile theme to my ticket. Please help ASAP. Thank you.

Ninetheme

Replied.

Best Regards

by
by
by
by
by
by