298 comments found

inglaur Purchased

Hi – just bought your theme – can you let me know the code to delete in functions.php to prevent unwanted changes to theme. Thanks

blueowlcreative

Hi there,

You mean hide Theme Options link in the Admin Panel?

Default-user
inglaur Purchased

yes

blueowlcreative

You can comment out or remove everything in this file:

\includes\ot-ui-theme-options.php

You can further remove the Theme Extended Customization options under Appearance->Customize by removing/commenting out this from your functions.php


// Terra Customizer Theme Options
add_action( 'customize_register', 'aqua_customize_register' );

My permalinks default to pg id numbers and when I go to change in settings it tells me I have to “update your .htaccess now”. Without doing this a 404 not found code pops up. Can you please advise on how to do this correctly so I don’t break my site?

I am also having an issue disabling comments on blog articles (not just new ones).

blueowlcreative
Hi, both these are not theme related, but I will try to help. :) Hi there, sounds like some server setting issue for your htaccess. Maybe you don’t have user rights for WP to edit it for you. Check via your FTP the rights for that file. As for your comments, you can disable them per post by first showing them in the EDitor via the Screen Options (top right) -> Discussions, then a drop down will appear for the comments below the editor. You can also disable them globally via a plugin like this one: https://wordpress.org/plugins/disable-comments/

Good luck! :)

Will it be possible to add a link to the images in the FEATURED ICON TEXTS, not only the titles?

Is your theme compatible to WordPress 4.0? Or will there be an update? Thanks for a short answer

blueowlcreative

Hi there,

It sure is compatible with WP 4.0

Hello. I have a pre-sales question. In the header there is button that exposes the contact information. Is it possible that the contact information is always visible without having to click on the button?

Thanks.

Default-user

Thank you…I have just purchased this theme. Could you tell me what I need to modify?

Default-user

Nevermind…I see it is in your theme options

blueowlcreative

Great! Let me know if you need help with anything! :)

Hillevi Purchased

Hi

is it possible to have the text-only site title, tagline as well as a graphic (png, jpg, etc…) logo at the same time? Site title to the left and logo to the right

Thanks in advance

blueowlcreative

Hi, Yes, all you need to do is mod your header.php a bit then possibly style the site title/tagline obviously. Drop me line via my profile page if you need help modding your header.php to display them both :)

Hi

i have a problem with plugins… i install contact form 7, when i try to upload an image to my library… Error HTTP. When i disable the plugin i can upload correctly… Any suggestion??? Thanks and sorry my English

blueowlcreative

Hi there, the theme is compatible with CF7, may I see your URL please?

PureSEO Purchased

Hey BlueOwl,

I just sent you a direct message to your profile, but wanted to be sure to reach out here as well. I received a message from my Hosting account today informing me of major security issues with the Revolution Slider. Let me know if you would like me to forward you the message. They say that ThemePunch has solved the issue in the their new 4.6.5 version of their plugin. They also said that if I don’t update to that version by December 28th they will disable the slider. I am not currently able to update the slider in Wordpress, but will obviously need the newest iteration of the plugin as soon as possible. Also, when I update the plugin with the new version does that mean it will delete all the versions of the slider I have already created. I hope not because it took forever to get them created correctly. Please let me know your thoughts.

Thanks!

blueowlcreative

Sure mate, I will shoot it your way! :)

Hi, been a happy customer for some time now, yet all of the sudden the Responsive layout and Slider went haywire. tried updating everything to the newest versions of word-press and installed/uninstalled some plugins yet I can’t seem to get the site responsive anymore. Any know issue’s of late (ill send the website and details in a PM)

blueowlcreative

Hi there,

Just checked, seems like a plugin of yours might be causing the issue, wrote back to you, get back with me should you have more problems! :)

Never mind. Won’t let me delete.

johns75 Purchased

Hi Blue Owl,

Youve answered this question before but i cant figure it out. I am trying to add multiple images to my portfolio item.

You say “A Portfolio Gallery is achieved by simultaneously uploading several images to your Featured image and selecting “Gallery” for portfolio type.”

But when i set a featured image it only allows me set one??

blueowlcreative

The filter page is a custom page that lists all categories and shows the filter dropdown. The category pages you already have…, simply use the links to them.

http://www.equateweb.com/portfolio_category/webdesign/ http://www.equateweb.com/portfolio_category/ecommerce/

I apologise if I am missing smth here… :)

Default-user
johns75 Purchased

Thats perfect, I can use that. I just wanted to be able to separate the categories, for example: I want to have a portfolio page with “Ecommerce” and then a list of ecommerce site we did

then underneath on the same page have “web design” with portfolio underneath, and so on

blueowlcreative

You could create a custom template that does that for you. In it you would cycle through all your categories, then foreach one of them pull the items from the DB and list them, then go to the next etc. :)

Hello. Anytime I insert a column shortcode the page “breaks”. By breaking I mean all padding from the page is gone and the content extends from left to right to the last pixel. I can live without the columns except the only way to have a full width revolution slider is to put it inside of a row(full width column) shortcode. However doing so causes the page to break as I have described.

Default-user

Selecting the full width slider does not correct this. Whenever I display the slider on the page, there is a 30pixel padding added to the right and left side. I would like my slider to extend the full width of the content area with no padding. The only way to achieve this is to place it in a full width column. However the columns break the page. Thanks!

blueowlcreative

Hi, Please contact me with your URL and credentials via my profile page contact form so I can take a look! :)

Default-user

Thanks! Will do.

Hi blueowlcreative!

Can it show one specific part of tab open at the first? For example, if at the preview I´d like to show first Support http://themeforest.net/item/terra-responsive-multipurpose-wordpress-templete/full_screen_preview/4396320

blueowlcreative

Yes, you can simulate a click on page load with JS, place this in your TEXT editor (not Visual):


<script type="text/javascript">
<!--
$(".tabs a:nth-child(2)").click();
//--></script>

where ‘2’ is the second tab on this specific page.

Hi! I love this theme! Coll and Beautiful !

I have a question. How can I customize Selector like this at portfolio filter page.

Parent Category
- Child Category
- Child Category
- Child Category
Parent Category
- Child Category
- Child Category
- Child Category

blueowlcreative

You can only sort the items in the array, since they are already sorted alphabetically though I am not sure this will work for you… You want some custom sorting, here’s what you need to check:

http://codex.wordpress.org/Function_Reference/get_terms

So at the point where you have :

$portfolio_category = get_terms('portfolio_category');

You need to replace with:


$args = array(
    'orderby'           => 'name', 
    'order'             => 'ASC',
); 

$portfolio_category = get_terms('portfolio_category');

That way you can sort the items according to the params listed there! :)

Default-user

Ummm…it’s difficult for me. So I use this plugin instead. Thanks Anyway!!

https://wordpress.org/plugins/intuitive-custom-post-order/
blueowlcreative

Great, thanks for sharing! :)

bldsprk Purchased

Hi!

I have a question: How do I delete an image from a Portfolio gallery page? Let’s say I added multiple images, but want to delete one from the post later, without having to delete the entire post? Is that possible?

Jeroen.

blueowlcreative

Hi,

Once under your Featured images click the images drop down, you can then select “Uploaded to this post”, this will show you all the ones associated with the current post. You can then Delete the one you want to remove. :)

Hello we have a problem – every time, just viewed the page in internet explorer 10 and explorer 11 – every other page I must click re-load to see the page. Can you help me?

blueowlcreative

Hi,

You may have some caching issues with IE… replace your preloadImages method in js/common.js with this:


function preloadImages(imgs, callback) {
    var cache = [],
        imgsTotal = imgs.length,
        imgsLoaded = 0;

    // If IE start off animations right away
    var ua = window.navigator.userAgent;
    var msie = ua.indexOf('MSIE ');    
    var trident = ua.indexOf('Trident/');

    if (msie > 0) {
        // IE 10 or older => return version number
        callback();
    }

    if (trident > 0) {
        // IE 11 (or newer) => return version number
        callback();
    }

    if(jQuery(imgs).length){
        jQuery(imgs).each(function (i, img) {
            var cacheImage = document.createElement('img');
            cacheImage.onload = function () {
                if (++imgsLoaded == imgsTotal) callback();
            };
            cacheImage.src = jQuery(img).attr('src');
            cache.push(cacheImage);
        });
    }else {
        callback();
    }
}
lavinders Purchased

Hello, I have been having problems with the theme. I dont know if its related or not, but I deleted a Plugin and then the theme broke. Now, if I Activate the theme it breaks my website.

This is what appears instead of my website: Fatal error: Cannot redeclare class contact_info_widget in /nfs/c04/h03/mnt/182261/domains/cdimedia.com/html/wp-content/themes/Terra/includes/boc_widgets.php on line 170

Pls help fix it.

I posted on the Blue Own Creative support website, but no reply after 1 day.

Thanks.

blueowlcreative

Replied to you in the forum, mate! :)

Default-user
lavinders Purchased

Thank You.

Is this the only place to get support for the theme? I’m running 2.0 and it seems to break with the latest Jetpack updates.

blueowlcreative

Hi there,

What exactly seems to be the issue?

utopiastudios

Website breaks and I get Fatal error: Cannot redeclare class contact_info_widget in /xxxx/xxxx/public_html/wp-content/themes/Terra/includes/boc_widgets.php on line 170

blueowlcreative

Hi,

Pls replace all 3 occurrences of “contact_info_widget” with “boc_contact_info_widget” in your includes/boc_widgets.php

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