An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, Studio164a, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from Studio164a:
We are more than happy to assist you and generally respond to all questions or issues within 24 hours, Monday to Friday.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
When I try to open the Customizer, I get a 404 error.
This most likely means that you are using an older version of Wordpress (pre 3.4). Upgrading to the latest version of Wordpress will resolve this issue.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.