399 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
ohsk Purchased

How can I pull the projects by category on a page to create a category oriented drop-down from projects?

simonbouchard

I will submit an update within a month that will provide this feature.

Thanks

  • Bought between 50 and 99 items
  • Germany
  • Has been a member for 4-5 years
MiTSCHUH Purchased

Hi, where can I find the shortcodes? The documentation does it say anything and old questions here in the comments have not been answered yet.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Netherlands

@MiTSCHUH

When you install the sample content you will have the shortcodes as a content page. I’ve placed a link so you can paste the content in a page so you don’t have to install the sample data.

http://www.ywire.nl/shortcodes.txt

Hope this helps you.

Anyone have any hints to mod the contact form names??
  • Canada
  • Elite Author
  • Exclusive Author
  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • Referred between 100 and 199 users
  • Sold between 250 000 and 1 000 000 dollars

Hi everyone,

Just an update to say that we haven’t forgotten you. We’ve recently implemented a new support pipeline for all active themes under the On Top Of The World banner. This will allow us to answer your questions much faster, and to put out bug fixes and content updates in a regular timeframe.

What this means for you is that you can expect to have all of your questions and concerns addressed within the next month at the most, as we go theme by theme and make sure everyone has all of the features of their team working perfectly.

The On Top of the World Team

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
bzz1251 Purchased

Hi, I have been using this theme for more than one year, and suddenly some default template pages are missing. Is this because I update the wordpress to 3.4.2? It would be much appreciated if you could advise me on this.

http://masainaba.com/

Thanks,

simonbouchard

That is correct. We are in the process of upgrading all of our templates to be fully compatible with the latest version of Wordpress. You can expect an update within the next month at the latest.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Live preview appears to be broken…?

simonbouchard

It is now working fine.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hey there, I’m having some trouble with the theme’s front page. The default text from the template is not showing up for some reason, and when I try to add text or columns, nothing shows up. Before, the only things that were at the bottom were the different categories instead of the text ( meta, recent posts, etc. I removed them in the widgets). Do I need to do any special command to add text to the front page?

www.hipecreative.com

Great theme!

Cheers and thanks.

simonbouchard

Please make sure you are using a compatible version of Wordpress. This theme has not yet been updated for 3.4. This should be done within the next month.

  • Has been a member for 1-2 years

The live preview is not working.

simonbouchard

What browser are you using? I have no issue with the live preview button using Chrome.

  • Bought between 10 and 49 items
  • France
  • Has been a member for 2-3 years

The live preview on safari and firefox are not working…is there any other way to see it ? Need to buy a template as soon as possible.

Thx

simonbouchard

I’ve been able to have the live preview function on Firefox, Chrome and IE 9 without any issues. Please try viewing the live preview 15 minutes later if it doesn’t work. Unfortunately since this preview is hosted through Envato’s servers, I don’t have direct control on it’s uptime.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Hello from spain and sorry about my english. My dropdown menu is doesn’t work. I’ve updated the latest version. Any suggestion? Thanks in advance. V.

simonbouchard

The theme is compatible up to Wordpress 3.3. It is not yet compatible for Wordpress 3.4. Please make sure you are running the correct Wordpress version. If you still experience the issue, please open a support ticket at http://ticksy.ototw.co

We will release an update to this theme shortly.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United States

You don’t provide any support. This is a scam! If you’re reading comments, don’t buy this theme. It’s a setup to fail!

simonbouchard

We do provide support for this theme, however please note that the theme is currently compatible up to Wordpress 3.3 only. Please make sure you’re using that version of Wordpress (and not 3.4) and if you still have issues submit a ticket through ototw.ticksy.com

We will release an update to this theme shortly to make it fully compatible with the latest Wordpress.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
kapmoc Purchased

Hello, when i see the website on PC the fonts are different and thw website dont look fine… can you help me?

simonbouchard

Please submit a detailed ticket through ototw.ticksy.com in order to get the fastest support. You’ll need to validate your purchase on the ticksy site using the order number you received from Envato, and provide many more details (URLs, browsers user, different as opposed to what, etc).

Thanks!

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United States

I’m still waiting for the theme updates promised two months ago. Thank you!

simonbouchard

An update for this theme is currently being coded. It should be released before the end of the year.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United States

Thanks! Will the new version be responsive?

simonbouchard

Absolutely!

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years

Hi, I loaded the sample data but cannot find the sample contact page you have in demo.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
airship1 Purchased

Please ignore… see below.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
airship1 Purchased

Quick question… Is there a way to prevent preloading in the site? I’m having issues with pages that have lots of images. They take too long to preload.

So, can the jquery be turned off somehow or avoid for preload?

Great theme btw. Many thanks.

simonbouchard

You can comment out the preloading code in script.js. The file is documented with comments, so you’ll be able to find the section easily.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I’m helping someone build an architecture website and they like this theme, but please answer the following first: Will it work in WordPress 3.5? Does it come with documentation or anything to quickly get it working like in the demo? Is the contact page built in to the theme? Thanks. :)

simonbouchard

Hi Greenleafy, The update from 3.4 to 3.5 is not finished yet. We suggest you use 3.4 until its ready. All our themes come with documentation and yes the contact page is part of the theme.:)) Thanx

s

Default-user

Actually we have WordPress 3.5 installed and I’m not sure how to downgrade. Will it work, at least partially, and then we can just install an update to the theme in a few weeks when you have it ready?

simonbouchard

Hi,

Just overwrite your current WP3.5 install with the 3.4 files.

Default-user

Overwriting the WordPress directory with an older copy of WordPress won’t mess anything up in the databases or anything?

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Bonjour, Je suis désespéré, mon site www.black-trombone.fr a toujours bien fonctionné mais depuis quelques heures la sidebar ne fonctionne plus et reste figée sur la 1ère Photo.

Pourriez-vous m’aider à régler ce problème ?

C’est très important car il s’agit du site Internet de ma société.

Merci d’avance, BlackTrombone

Hello, I’m desperate, my site www.black-trombone.fr has always worked well for a few hours but the sidebar is not working and remains frozen on the first picture.

Could you help me solve this problem?

This is very important because it is the website of my company.

Thank you in advance, BlackTrombone

simonbouchard

Nous allons vérifier et nous te revenons

s

Default-user

Have you find something ? It’s very important for my brand…

Thank you for your quick feedback.

Default-user

Auriez-vous une réponse s’il vous plait, cela devient urgent pour ma société. Merci d’avance…

simonbouchard

Bonjour,

Avez-vous activé un plugin dernièrement ou ajoutez une nouvelle fonctionnalité sur votre site ?

Il semblerait qu’il y est un probleme de conflit entre les différents scripts JavaScript.

Simon

Default-user

Bonjour Simon,

Tout d’abord, merci de l’attention que tu portes à mes questions.

Effectivement, j’ai installé quelques fonctionnalités WP super poppup et WP memebers, mais je viens de les supprimer et le problème apparait toujours. Peux-tu me donner des éléments pour que je cible mes recherches ? Je suis débutant…

Je suis très embêté car mon site www.black-trombone.fr commençait a bien marcher et pour l’instant je suis totalement à l’arrêt. J’ai vraiment besoin que ce slider fonctionne.

J’attends ton retour avec impatience. BlackTrombone

simonbouchard

Pour trouver la source du problème, il faut désactiver un plugin à la fois et vérifier si le tout fonctionne. De cette facon, il sera facile de trouver le coupable.

Default-user

Simon,

J’ai fait la manipulation que vous m’avez recommandé plusieurs fois et hélas, rien n’a changé… Pourriez-vous m’aider ?

Le script du slider a t il été changé ? Si oui, où le restaurer ?

J’attends votre réponse, Blacktrombone www.black-trombone.fr

simonbouchard

Absolument rien à été changé, même si nous déployons des mise à jours, vous devez les installer de votre côté. Avez-vous fais une mise à jour de WordPress ?

Default-user

Oui, j’ai fait la dernière mise à jour. Mais je suis quasiment certain qu’après ça marchait quand même.

Commet revenir à la version précédent ? Je suis débutant, et j’ai peur de tout perdre.

Faut-il que j’attende VOTRE mise à jour ?

simonbouchard

Il serait plus sur de remettre la version 3.4 de WordPress. Vous pouvez utiliser le tuto ici : http://etuts.org/manually-downgrade-wordpress/

Pour la mise à jour de ce theme, nous l’avons planifiée pour la fin du mois de Janvier. Cette mise à jour sera énorme, elle remplacera la majorité du code source ainsi que le panneau de contrôle. Elle supportera aussi la dernier version de WordPress.

Avant toute manipulation, sauvegardez vos fichiers actuels ainsi que la base de données.

Default-user

Est-ce qu’il ne serait pas plus sage d’attendre votre MAJ ?

Default-user

Pour info, j’ai également désactivé, en même temps tous les pluggin et l’erreur apparait toujours.

simonbouchard

Vous pouvez attendre la mise a jour, mais elle est prevue pour la fin du mois de Janvier…

Default-user

Je vais donc attendre fin janvier en priant pour que ça résolve mon problème. Je tiens à vous remercie pour votre aide et vos réponses rapides.

Y-a-t-il une démo ou un explicatif de ce qui va changer sur la prochaine mise à jour, en ligne ?

Merci Simon !

Default-user

Simon,

Je continue malgré tout à chercher… J’ai désactivé toutes les pluggin présents dans “extension”. Y a t il d’autre chose à désactiver pour vérifier si il n’y pas de pb de conflit de script ?

D’avance merci, www.black-trombone.fr

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Spain

Hello OTOTW,

The company I’m working with bought and installed your theme.

I’m having a problem with the projects page.

http://www.chemison.es/marcas/

Sometimes the projects are showed OK and sometimes It shows a 404 Error. How can I solve it?

Maybe a quick solution could be to link the projects to an external website, instead of to a individual project page. How could I do that?

Another question (the last one). This is the blog/news page:

http://www.chemison.es/noticias/

How can I reorder the posts preview? I would like to order them in chronological order, but the first one is the oldest one, and not the newest.

Thank you in advance for your attention.

Juan.

simonbouchard

Hello juan,

1) We can’t reproduce this issue here and on your site everything seems to be OK. It is also not possible to link your projects to an external page. You need to link it within the project details page by inserting an link.

2) I will submit an issue to our dev team to fix this problem. Please follow us on Twitter to know when it’s ready.

Simon

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