381 comments found

Miaoguo Purchased

The technical support is very weak for this theme. The support is only through forum, which I’ve seen before but the problem is it never could verify my purchase, and last time I had to pay a developer to fix my problem. I’m having the same issue and I don’t want to keep paying someone. I sent a message from profile but got the same reply asked me to post in forum (which I can’t verify).

I’ve purchased many themes on this site, many of the themes provide very fast support and a lot of the times if you ask a question from the profile they will be able to see that you’ve done the purchase, and they will answer right away. I have to say this RedFactory is VERY disappointing when it comes to technical support! If you are not a developer, keep that in mind, because you may piss off some of your clients.

Default-user
Miaoguo Purchased

Problem resolved, the new tech support is very helpful!

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