311 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Yes! I found them, I can select them even though they’re invisible… thank you SO much! :)

redfactory

You’re welcome! :)

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

Hi there, i see you mentioned woocommerce support 2 months ago in comments, i wonder if this has been released as yet? Thank You love your theme. :)

redfactory

Hi.

Actually yes we’d like to finish the update on the 25th of Juli :) We’ll let you know as soon as we’ve finished it!

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

i cant install in word press its saying that styles.css is missing. so what shall i do please let me know asap

redfactory

Hi,

No worries, this is a common mistake :) Envato has made a tutorial for this to help you on your way: http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do. The second part is what you’ll need :)

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

it says like this….

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

redfactory

Hi, the package file you’ve downloaded from Themeforest should be unpacked first. After that you’ll find the right installation zip file in the folder. It’s called “thebeautysalon2.zip”. Hope this helps :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I can’t found the tiled gallery, how can I add/modify it ?

redfactory

Hi,

The best way to get this is to import the demo content. You can find it in the downloaded package :) This way you can edit our demo page and see how it works.

Cheers!

Default-user

Thank you very much. Now I’ve an other problems, I want to change the background color of the site. The “design-bacground color option” dosen’t work, but with <body style=”background-color:#xxxxx”> I’ve solved. The problem is that the tiles background color remains white. Have the tiles tag a background color option ?

redfactory

Hi,

Could you open a ticket for this on our support forum? Our developer will be able to help you out with this :)

http://support.redfactory.nl/

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I am trying to access your support forums but having problems – it tells me my License key is already registered and I don’t see any contact form on the support site. I cannot see the shortcode button on my visual editor to create tiles for Beauty Salon. How can I gain access to get this problem answered? Trying to finish a client’s site asap.

redfactory

Hi,

Yes that’s a known bug that we’ll fix with the next update. The icon for the button is hidden for some reason. It’s still there and you can see it when you hover over it. It’s at the right of the top row icons in the visual editor. With the shortcode editor you can simply add the tiles you need :)

Hope this helps!

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
ice-fish Purchased

Hi,

The theme is great but I can’t get the image slider to work properly. I simply copied the dummy content but only one image (250×250px) shows up, the others load only after about 15 seconds.

Here is the code I use:
<div class="fourcol last">
[imageslider margin="normal" style="" animation="fade" direction="horizontal" slideshow_speed="5000" animation_speed="700" pause_on_hover="no" controls="yes" images="102,103,104" show_title="no" show_description="no" layout="default"]
</div>
redfactory

Hi,

Could it be that the other images are very large, which causes the page to wait for it to load? Do you maybe have a link to the page with the image slider?

Cheers :)

Default-user
ice-fish Purchased

Sure, what’s your email? The images are all the same size though so that can’t be the problem.

redfactory

Hi,

You can just paste the link here in the comments :) If you want to keep it private you can also send us an email via our profile page: http://themeforest.net/user/redfactory

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi there,

I am interested in your theme for one of my clients and have a pre-purchase question.

Does thise theme work with the (current) standard WP gallery? I mean opening the images in lightbox, with click through by hand resp. slideshow start & stop?

I can see various galleries in your demo, however they all open in a new page (more like for a portfolio or so in stead of a slideshow).

Thanks for your quick reply, Monique

redfactory

Hi Monique,

Currently we haven’t styled the WP gallery yet. We’ll include this on our list for a possible update :) Thanks for the feedback on this.

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi! Brand new buyer here! Got the whole site setup and im pretty proficient in PHP so everything went great until I hit two small walls. The pricing table isnt responsive and neither is the contact form 7. How can I fix this? You can see my use (and issue) here: thecarrollschoolofdance.com/wp/

redfactory

Hi,

Our developer will be able to help you out with this :) Simply create a ticket on our support forum and he will be with you shortly!

http://support.redfactory.nl/

Cheers!

Default-user

I created the ticket on the 11th and still no support.

redfactory

Hi,

I’m very sorry for the wait on this. The support forum is all up to date again :)

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello, It seems that Live preview version of this theme does not work properly. “Our products” and many other pages don’t work. Can you fix it? I’d like to look at this theme more closely. Thank you.

redfactory

Hi,

Sorry about that! It should be working like normal again now. Let me know if you have any questions :)

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
castusltd Purchased

Hello, it seams that the live preview does not work correctly, the home page version 3 does not display right. could you have a look at this please?

Kind regards

redfactory

Hi,

Thanks for the feedback! It’s all working again now :)

Cheers!

Default-user
castusltd Purchased

Thank you! Great service, very quick!

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