redfactory

redfactory supports this item

Supported

This author's response time can be up to 2 business days.

386 comments found.

Miaoguo

Miaoguo Purchased

The technical support is very weak for this theme. The support is only through forum, which I’ve seen before but the problem is it never could verify my purchase, and last time I had to pay a developer to fix my problem. I’m having the same issue and I don’t want to keep paying someone. I sent a message from profile but got the same reply asked me to post in forum (which I can’t verify).

I’ve purchased many themes on this site, many of the themes provide very fast support and a lot of the times if you ask a question from the profile they will be able to see that you’ve done the purchase, and they will answer right away. I have to say this RedFactory is VERY disappointing when it comes to technical support! If you are not a developer, keep that in mind, because you may piss off some of your clients.

Miaoguo

Miaoguo Purchased

Problem resolved, the new tech support is very helpful!

Hi there, dont know why since the last update I am having some problems with my site..as you will see in the products page viewe just can access to the first page of all the products I have registered. Can you fix it? wwww.http://carolinadecastrobeautycoach.com/

p.d.. how the white scroll minimenu in the home (just above the menu) can be removed?

Many thanks!

Hi there, if you’re still experiencing technical problems please post a thread on our dedicated support forum at http://support.redfactory.nl/ where a member of our support team will be able to help you further.

Love this theme! Will I have to install a specific plugin to setup the shop/cart feature? On the demo, I can select a product, add to the cart and proceed to checkout using Paypal.

Please advise

Hi there, I made a comment 5 days ago and have yet to hear back from anyone??

Hi there, I made a comment 5 days ago and have yet to hear back from anyone??

Hi there, I’ve taken over answering comments as from today, I apologise you’ve not had a response yet. Yes, you will need to install the WooCommerce plugin to enable the sales on you site.

Hi

The tiles on my webpage have shifted since I updated the theme. Please help! www.loveallskintones.com

jamieb23

jamieb23 Author Team

Hi there, make sure you’ve updated WordPress, any plugins and the Theme to the latest editions to ensure everything is compatible. If you still have problems, please start a thread on our support forum at support.redfactory.nl where a member of our team will be able to help you out. Please include a link to the site, screenshots and any other necessary information so they can assist.

plz i need the html version

jamieb23

jamieb23 Author Team

Hi there, unfortunately we only offer the WordPress version at the moment, there’s no plans for a HTML template of this theme unfortunately.

Hi Author,

i cannot edit my front page from wordpress.

Pages – All Pages – Homepage Example 1 – Visual

The “Visual” section only consist of the following:

“Feel free to make a reservationOpening hours on mon-thu: 9:00-18:00, fri-sun: 9:00-21:00 [page margin=”none” id=”3546”]

[page margin=”none” id=”2684”]

But on my website, it appears just like the demo. View here – www.topcense.com

How do i edit it and insert my own contents and images? Please advise thanks:)

jamieb23

jamieb23 Author Team

Hi there, it sounds like the page you’re editing isn’t the same page you have setup as the front page via Settings>reading>front page. Go there and check which page you have setup from the drop down for the homepage, if it’s the wrong one change it via the drop down for the correct one you want to it. If you require further assistance, please post a thread on our dedicated support forum at http://support.redfactory.nl/ where a member of our support team will be able to help you further.

Hi Jamie

i’ve checked according to your instructions, it is the same page. So problem still persist. Please advise thanks

jamieb23

jamieb23 Author Team

Edit – have answered this on the forum this evening for you. The pages ID’s are shortcodes, so you need to edit page ID 3546 etc, the Tiled Gallery page, to replace with your own images etc.

by
by
by
by
by
by