378 comments found

Where can I download the updated template? I tried it in my Downloads but it still does not work. Titles won’t appear. So where is that update?

redfactory

Hi,

Could you please open a ticket on our support forum? Our support staff will be able to help you out :)

http://support.redfactory.nl/

Cheers!

7men Purchased

Yes, please give a link where to download this, because in my download history there’s only the 2.9 version and in the update specs below the theme I don’t see the update.

Please help….. fast!!!

redfactory

Hi,

You can simply redownload the theme in the “Downloads” tab here on themeforest. The download button will always be the latest version of the theme.

If you have any further questions, please let us know :)

This is rediculous. I am waiting for more than a month for an answer, just a simple link where I can download the newest version. It’s really terrible for my customer to see something what was working, is broken now. Your service is really far away from good. I was a satisfied customer until the latest update. You guys dissapointed me and a lot of other users very much. Take your responsibility to support us. I am really angry and want something to compensate. You may be ashamed of your terrible service!

redfactory

Hi,

You can simply redownload the theme in the “Downloads” tab here on themeforest. There’s really no need to buy the theme again.

We give support via our support forum, which is up to date. Have you bought the theme with this acount or another acount? Because I don’t see a purchase badge on your username. If you log in with the correct user you’ll be able to download the update for free :)

Cheers!

Default-user

Hi,

Yes I bought the theme with this account. I still have the emails in my inbox with all the details of the purchased theme. (wednesday 20 march 2013 13:29:33 – dutch time) I can send you all the information if you want.

@ReneWennink: still not possible.

redfactory

Hi,

Ok that’s strange. Normally when you’ve bought an item you’ll get a ‘purchased’ badge which we can see. Since you don’t have it I’d highly recommend contacting Envato Support to get this sorted. This is preventing you from getting free updates from us.

Hope you get this sorted asap!

I’m in the same boat. I can’t find an update without buying the theme over again, which I don’t want to do. Is there a link?

redfactory

Hi,

You can simply redownload the theme in the “Downloads” tab here on themeforest. The download button will always be the latest version of the theme.

If you have any further questions, please let us know :)

scoroop Purchased

exactly the same situation here…

If or once you’ve bought the item, you will see a little orange flag with a notification next to the search button. It says: “You have already bought this item. You can download it here, or buy it again if you want.”

Here you can download the latest version of the theme.

I hope this works for you people above :-)

redfactory

Thanks for helping out! :)

scoroop Purchased

actually it does not work for me. That leads me to version 2.6 and that is the only one i can download…

redfactory

Hi,

I think you should really contact Envato about this because that’s quite an old version! I’ve just tried downloading our own theme here from themeforest and I do get the latest version. If you’re not getting this version then something it up with your acount. Contact Envato support and see if you can get this fixed because it might cause problems with your other downloads as well.

Cheers!

I discovered I had another account with all the purchased items. Thanks to your support guys I was able to download the latest version again. I want to update the latest files with the current version, but it’s not really my cup of tea to be honest.

I tried to update the newest version via wordpress by simply import the zip file. Then it says it failed because the filename already exists.

What is the way to update? I don’t want to loose all my created pages with content.

I connected to Filezilla which opens the maps of my wordpress theme. Can I just drag and drop, paste it into the wp-admin folder?

Greetz,

Deniz

redfactory

Hi Deniz,

Glad things worded out for you :) You’re on the right track with the update. You can drag/drop the new version to ”/wp-content/themes/”. If you haven’t made any changes to the code then you can just overwrite everything.

Hope this helps :)

Is it possible to deactivate the “response”???

Default-user

my side looks terrible with the responsive design :(

Default-user

ps.: my purchase-key is not accepted in your support center

redfactory

Hi,

I checked your acount and the purchase code has already been entered, so you can just log in and use the support forum without entering the code again :)

Our support staff will be able to help you out :)

Cheers!

I have a questionr egarding a problem which was alaways there but never solved … On the products page the title of the single products is cut off at the bottum .. Like if your Product say “product” the p is cut at the same bottom line as the other lettes … Hope you know what I mean … Can you help me out with this?

redfactory

Hi,

Could you please open a ticket on our support forum? Our support staff will be able to help you out :)

http://support.redfactory.nl/

Cheers!

Hi, is it possible to divide the gallery different. I want 3×3 tiles in the demo it is 4×2. If this is possible i will buy the Theme :)

Thx ;)

redfactory

Hi,

Yes you can do this :) You can set the number of columns and the number of tiles to get a 3×3 layout.

Let me know if you have further questions!

@diewebmeister,

Yes, that is possible and easy to do.

Success!

crdunst Purchased

Hi, can you please confirm – should there be Theme Options to change the footer copyright text and social icons? I’m not seeing any in the Theme Options panel.

Thanks

redfactory

Hi,

You can find these in the theme settings under Design -> Footer :)

Cheers!

Default-user
crdunst Purchased

Thanks (and @ReneWennink), I did find them in the end, I must need my eyes testing – I completely missed the options despite looking through all tabs.

redfactory

Haha no problems! Glad to be of help :)

@crdunst,

Yes, under Theme Options -> Design -> Tab Footer.

Good luck!

redfactory

Hi ReneWennink,

Thanks again for the help :)

Cheers!

Hello, I bought this theme a while ago. I have updated my Wordpress version. After that my home thumb slider stopped working. What should I do to fix it? Thanks.

Default-user

I deeply regret to buy this theme. This is the first provider ever that has the worse customer service by far. I have been trying to resolve me issue with no success. I am still facing the same problem. I did contact support and the response takes forever. When a guy contacted me back he said that for $100 he could help me with my issue. So, why should I pay if I have already purchased the theme and I am not requesting anything customized. I am just requesting how to fix the problem with the front slider when you upgrade for newer versions of Wordpress. If you are looking for a good customer service, this is not the place that you’ll get it.

redfactory

Hi,

I’m sorry to hear about your problems. I’ve contacted our customization staff and they did indeed confirm that they handled your request. The reason they gave you that quote was that they thought this was regarding a customization since it came via the customization contact form.

I just checked our support forum and I see that your username is indeed in the system with a purchase code for this theme. If you login with your details and go to the forum you will be able to enter without needing to input your code again. That way our support staff wil be able to help you out with the slider problem right away :)

Cheers!

redfactory

ps. your support forum username is the same as here :)

Hi i am trying to create a link with my all pages like

[tiles]

[tile image=’4327’ url=’#’] Home [/tile]

[/tiles]

But the the image and URL not showing in this page please help me….

Thank you

redfactory

Hi,

Could you please open a ticket on our support forum? Our support staff will be able to help you out with this :)

http://support.redfactory.nl/

Cheers!

How to I only want to buy template html interface?

redfactory

Hi,

Sorry there’s only a WordPress version of this theme, not html only. If you have experience with php and html you can filter the WordPress functions out of the template.

Cheers :)

Hey

I bought the theme and I am trying to register for using the support but somewhat I am getting this message

Sorry, this key is already in the database. If you think this is a mistake, please contact us to resolve the issue.

Thanks

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