335 comments found

dirkberg Purchased

Hi,

I bought and used the theme and are very pleased. Only the view on IE isn’t as it should be. Ca you please help? www.wiekes.nl

gr,

Dirk

redfactory

Hi Dirk,

Glad you like the theme! What version of IE are you using? Let me know and I’ll look into it :)

Cheers!

I see this theme does not support WooCommerce. I think that would be a natural addition as your product menu is so good. We don’t need eCommerce immediately. If you were committed to adding it, this theme would be a serious contender for us.

All that said, I understand you have to pick and choose where to commit your time.

Cheers, Bill.

redfactory

Hi Bill,

Nice to hear you like our product menu! WooCommerce has become a common request for this theme and we’re seriously considering adding support for the plugin. We’ll let you know as soon as we’ve build it in :)

Cheers! And thanks for the feedback!

What font is used for the headings and body text in the demo?

redfactory

Hi,

Heading is Quicksand, and body is Helvetica Neue :)

Cheers!

Hi there,

I bought the beauty salon theme last week and installed my website www.beautify-me.nl based on wordpress, but in my menu on my website is a scroll item which shows all my menu items. But I can’t find out where’s the option to turn off this option?

Please, can you help me?

Cheers, Natalie

redfactory

Hi Natalie,

I think something is wrong with jQuery (which should only display that dropdown on mobile phones). It says that Gravatar is the culprit. Do you have this, or another plugin active that could be causing problems?

Cheers :)

DesignSQ Purchased

How to I add background colour to your columns?

redfactory

Hi,

First add a column to your content using the column calculator. Next open the ‘text’ tab. You’ll see divs added for the columns. Edit one of the column divs so it looks like this:

<div class="fourcol" style="background:#eee;">
column content
</div>

I’ve used a fourcol for this example. Change the background style to change the background color :)

Hope this helps!

Huiswaard Purchased

Een template van Nederlandse boden, dat maakt de aanschaf extra tof!

Ik heb wat problemen met het menu. Ik krijg het niet voor elkaar om deze goed te laten tonen. Mag ik jullie een login geven zodat jullie er even naar kunnen kijken. It’s driving me crazy zeg maar…

Default-user
Huiswaard Purchased

I can specify the problem: the menu does show correctly when i’m logged in, but doesn’t when just visiting the website.

redfactory

Hi,

I checked your website and I see that the javascript is giving an error. Do you maybe have any plugins installed? Could you please send me the login info of your WordPress installation via our profile page?

http://themeforest.net/user/redfactory

I’ll take a look and see if I can fix it for you.

Cheers :)

Default-user
Huiswaard Purchased

Done! Thanks for taking a look!

Hello! Like the theme very much! One problem: on my iPad the tiles show great, but when I select a tile, the text that appears is so big, the button to push on isn’t even visible any more. An idea how I can solve this? Thanx in advance! Joris

redfactory

Hi,

Glad you like the theme! Do you have a link to your website? I’d like to take a look :)

Cheers!

Default-user

Hi! The URL is www.massporta.be but when I’m not working on the website, I put the old version back online cause the new one isn’t complete yet. Thanks!

redfactory

Hi,

I see what you mean :) Can you open a ticket on our support forum?

http://support.redfactory.nl/

Our developer will be able to help you out with this issue!

Cheers :)

Is there a way to change the text color of the main menu in the header?

redfactory

Hi,

If you open a ticket for this on our support forum our developer will point you in the right direction :)

Cheers!

Hello, I’m interested in purchasing the theme, but I’d like to give it a try first. Is there a downloadable “lite” version? When I try to click on the “Download Sample Content” link, it just takes me to the support forum and no download takes place. Thanks.

redfactory

Hi,

No sorry there’s no sample version of the theme. You can check the demo and see if it fits your needs. The sample data is for buyers who want to set up their theme just like the demo. If you have any questions, please feel free to ask them :)

Cheers!

chaddyer Purchased

Hi guys. We’re having troubles with the galleries disappearing when the windows are re-sized on our site www.wingnutmods.com.

Can you let me know if we can fix this somehow?

Thanks.

redfactory

Hi,

From what I can see the slider stays on the page when I resize the window. Are you talking about the frontpage or another page?

Cheers :)

Default-user

No. For instance, go to http://wingnutmods.com/main/tattoo-artists/clayton-st-cloud/ and then resize your browser window. You’ll see that the photo galleries don’t resize…they completely disappear.

Due to insufficient documentation, I am attempting to access the support forum in order to ask a few questions.

When I register for the support forum it tells me to check my email. No email has been received (and yes – I have checked my junk/spam folder). I attempted registration with the same username as here.

Can you please resolve this so I can access the support?

I am looking to find out:
  • Can I change the menu font colour? I have an almost-black background on my site, so the dark grey text is completely useless to me – it needs to be white.
  • Can I change the background of the drop down menu? Just need to change the colour code slightly as this black/dark grey shade clashes with the black background – I need the colours to be streamlined. Just need to make it a little lighter.

I’ll be honest, I’d assumed that these options would be included within the theme editing panel. It seems odd to me that I cannot change the colour of the menu text.

Please respond ASAP to allow me access to the support forum, and also to answer my query.

Many thanks.

Default-user

I would like to add, however, that the sample data is fantastic. Best I’ve seen so far. My website looks like the demo – no questions asked. So often it’s nothing like the demo and I find it so frustrating. So top marks for that.

I spent a lot of time debating whether or not to buy this theme due to some bad reviews – however to anyone out there thinking the same – it doesn’t appear to have any major flaws. Just poor documentation. If you know how to install a theme, import the demo data, set up the menu and the static home page – then I wouldn’t hesitate to recommend this theme.

Red Factory – may be worth revisiting the documentation as it would really boost the ratings for this theme.

redfactory

Hi,

First of all, thank you for your feedback :)

I’ve send you a new password via email so you can access our support forum :)

Cheers!

Hi,

I have a client who likes your theme and wants to use it. Just two questions on your Pricing page, because that’s a big page for her:

1. I notice the columns for the products doesn’t squeeze or stack like I would expect for a responsive theme. Is this an error, or is this on purpose?

2. She wants to have 8 products on that page. You show 5. The width already only shrinks so far. This is a concern, because we can’t break the content area to stuff in 8 products. So…can we have two rows of 4 products there? I assume we can just create two menu cards, one on top of the other?

I just want to make sure before we purchase.

thanks so much, LT

Default-user

I made a mistake. It’s not the “Products” page….it’s actually the “PRICING” page that I am referring to. My error…sorry about that. :)

redfactory

Hi LT,

We actually use a table for the pricing page :) That’s also why it doesn’t scale down like you would expect from a responsive layout. You can indeed create two tables and give each table four products. You can also go with columns (in the same layout) so it scales down properly :)

Hope this answers your question. If you have further questions, please let me know!

Cheers!

Hi there. It is woocommerce ready… or not yet? Thanks in advance, really awesome theme!!!!

redfactory

Hi,

This theme isn’t styled for woocommerce just yet ;) It might be in the future though. Thanks for the compliment!

Cheers!

Hi

I’m looking to buy this Theme for my client but I need to use an e-commerce plugin as my client wants to sell vouchers online… Do you recommend any one in particular that works well with your Theme?

Cheers

Richard

redfactory

Hi Richard,

For now we don’t support a plugin out of the box, but WooCommerce is a good ecommerce plugin. You can install it and style is yourself. If you have some experience with css this shouldn’t be a problem :)

Hope this helps!

Default-user

Hi Support,

I have installed Woo Commerce but there appears to be a conflict on the shop page…

http://test.quadrocreative.com/shop/

See search box & list of pages below the products

Any ideas?

Regards,

Richard

redfactory

Hi Richard,

This layout is caused by improper styling of the WooCommerce plugin for this theme. You can integrate it better by changing the css. You can also alter the WooCommerce files using this method: http://www.skyverge.com/blog/how-to-override-woocommerce-template-files/

Hope this helps :)

How do I add text to a message box?

redfactory

Hi,

Just add your text between the opening and closing message shortcode tags :)

Cheers!

Can you please respond to the eCommerce question from quadrocreative? Just bought the theme and am eager to hear as well.

redfactory

Hi,

For now we don’t support a plugin out of the box, but WooCommerce is a good ecommerce plugin. You can install it and style is yourself. If you have some experience with css this shouldn’t be a problem :)

Hope this helps!

Hey there redfactory,

Thanks for the great theme! I have a few (hopefully) simple questions to ask. http://theindigoforest.com/

First: I can’t get the sidebar to show up on the blogroll page. Please show me how to do that. I need the search bar to come up on the side throughout the blog.

Secondly: I don’t know how to make the blogroll pull thumbnails instead of the full image size. My blogroll looks weird with all these different sized images on it.

Thanks again for the great blog and I look forward to hearing from you soon.

-studmuphin

redfactory

Hi,

Thanks for the compliment :)

1: You can set the sidebar on specific pages in the page settings: http://cl.ly/image/1P3j162t1L2d

2: In the layout options on your blog page you can select the thumbnail layout for your posts: http://www.redfactory.nl/themes/thebeautysalon/news/news-thumbnail-layout/

Hope this helps :)

studmuphin

Thank you so much for the fast response. I should have mentioned that I tried both of those options and nothing on my site changed. I DMd you login credentials if that helps.

Thanks again, -studmuphin

redfactory

Hi studmuphin,

I figured out the problem ;) You had the blog page set as ‘posts’ page under Appearance -> Reading. This way the settings were overwritten. The blogpage can be used on its own and doesn’t need this setting. I’ve set it correctly and it works now!

Cheers :)

Hi there,

I have tiles set up, and in your demo there are little circle with arrows in them which are links to other pages/content. How did you create those? I see these are just posts, but there is no way to create the links that I can see.

Please help? thanks LT

redfactory

Hi LT,

There are two ways to set up the tiles. You can indeed use posts for this, or you can set up every tile individually. We’ve also done this in our demo. If you import our dummy content you’ll see a nice example of this :)

Cheers!

Default-user

My developer already set up the whole site, though. Is there an easy way to see how to redo just that section, or do we need to start over again? Thanks for the help! :)

redfactory

Hi,

Here’s a tile example that we use in our demo: http://www.redfactory.nl/downloads/tiles.txt

Hope this helps :)

Hi, it’s possibile to choice the category of the news/images of the slider? I’d like to show only 4 pics. Thank you very much for your great job!

redfactory

Hi,

Do you mean the image slider or the tiles (like on our frontpage)?

Cheers :)

I already bought and use this template http://www.physiozentrum-bierbaum.de. I like this template, very professional. I have questions: At the Update History i see the final version is 2.8 from 05-10-2013. At the info box on the right i can see “Last update 13 December 13”. What is the difference between the 2.8 and the 13 December version? I use 2.8. Must i update?

Thanks

redfactory

Hi,

Sorry about that, I needed to update the changelog :)

We’ve fixed the favicon and page error bug. You can update if you’ve experience problems with these things. Just make sure to make a backup!

Cheers!

by
by
by
by
by
by