330 comments found

Where in the world do I change the text on the homepage? I have never had so much trouble and there is no documentation. I am so frustrated

redfactory

Hi,

Sorry to hear about your experience so far! To make your first experience with the theme as easy as possible I’d advise you to install the dummy content from our demo. This way you have exactly the same pages as we do and you’ll be able to make simple changes to them to make it your own :) You can find the dummy content in the downloaded package.

If you need any help please feel free to ask!

Cheers!

hey, is it possible to fix the header navigation bar and change the mousover effect for the imgaes?

redfactory

Hi,

It’s a bit harder to do this for this theme since the navigation menu doesn’t have a solid container. You might be able to do this with some css changes, but it’s not build into the theme. The same goes for the image hovers. You can change them in the css/js, but the current hover effect is the default.

Let me know if you have further questions :)

Cheers!

Hi,

How can i change (rename) title OUR PRODUCTS & RELATED PRODUCTS to OUR SERVICES & RELATED SERVICES?

Thanks

redfactory

Hi,

Our developer will be able to help you out with this :) Simply create a ticket on our support forum and he will be with you shortly!

http://support.redfactory.nl/

Cheers!

Hi,

I’m trying to set up a product page and add it to the menu. I managed to create a product list, but I can’t add it to the menu. I already followed these steps:

“If you want to create a product page, you first need to create some products under “Products -> Add New”. After this is done you can create a product list under “Product List -> Add New”. When you create a new list, you can add your product categories in the “Products” tab on that page. When you’ve set up your product list you can add it to your navigation menu via “Appearance -> Menus”.”

I don’t see where I can add my product list to the Menu via Appearance—> Menu’s. I can only add pages, categories and custom links to my menu, not product lists.

I could really use some help on this! Thanks!

redfactory

Hi,

It could be that WordPress hides these from view. To make them visible, click on the ‘Screen Options’ tab in the right upper corner of the screen. Simply select which options you want to display and you can add the Product List as normal :)

Cheers!

Hi there,

We’re using this theme on one of our sites and we’ve noticed an odd problem with the menu. Sometimes, on a full site, it will display the responsive menu while othertimes it will not. We haven’t modified the screen width in any way to cause that to happen.

We’ve taken the responsive menu out for now and even tried adding a plugin to handle making the menu responsive and get the same result.

Any idea of what may be occuring? The site is located at uniquelyyourshd.com

We’ve temporarily disabled the menu for now but we can turn it back on to show you what’s occuring.

Thanks!

redfactory

Hi,

Could you please open a ticket on our support forum? Our developer will be able to help you out with this :)

http://support.redfactory.nl/

Cheers!

Hi,

Wanted to know whether this theme supports woo commerce? I can see it has a shop function but wanted to know if it can support e-commerce.

Thanks CID

redfactory

Hi,

We’re working on WooCommerce support for the next update. It should be done soon :) I’ll keep you posted!

Cheers!

Default-user

Thanks – Can I ask how soon is soon ;-) Cheers

CID

redfactory

Hi,

Hopefully within a week, but we want to test it thoroughly before releasing it :)

Cheers!

migoram Purchased

hello i send you a long mail to tell you that i have so many troubles with the theme the webmaster who install the theme for me stop do the job so i’m alone and want to have my website complete MY main probleme is that i don’t know how to do to have my gallery with 4 columns and to put a name for each type of gallery please don’t leave me alone and give me some help please :) here is my website http://michellegoram.com/

redfactory

Hi,

I’ve just send you an email :)

Cheers!

acento Purchased

How can I use “News – thumbnail layout”? When I select this option in my posts page, don´t work. Thanks.

redfactory

Hi,

Have you also selected post categories for your blog page? If you haven’t then the blog page will turn up empty. Let me know if this helps :)

Cheers!

Default-user
acento Purchased

The problem was that I had not saved preferences. Thank you.

redfactory

Hi,

Alright, glad to hear you have it working now :)

Cheers!

Hi Guys!

After updete to WP v. 3.9 theme shows up many bugs. Can u help me?

URL: http://kosmetyczkatarnow.eu/

redfactory

Hi,

What kind of errors are you seeing? I’m viewing your website but everything looks ok. Do you maybe have a screenshot for me?

Cheers :)

Chili Purchased

On Themeforest.net you wrote:# “Visual Composer (included in the package) -> Please make sure to unzip the zip file first and install js_composer.zip

Slider Revolution (included in the package) Please make sure to unzip the zip file first and install revslider.zip”

In my Download-package I can’t find both packages.

Where are they?

redfactory

Hi,

I think you might have confused this theme with our latest theme: The Company. We include the Visual Composer and the Slider Revolution plugins in that theme. If you take a look at The Beauty Salon item page you’ll see that these plugins are not included: http://themeforest.net/item/the-beauty-salon/2676012

If you purchased the wrong theme you can try contacting Envato Support and ask if they can give you a refund: http://support.envato.com/

Cheers!

Can’t ACCESS SUPPORT!

Default-user

Code already in use

Default-user

I need to change the Long and Lat for the map, there seems to be now way to do this in the theme, Your Support Site will not let me access because it says my Registration code is not valid and if I believe this is in error contact you, yet their is no way to contact you. So how do I set the Long and Lat for the contact page.

redfactory

Hi,

I see you’re registered on our support site with the username “MGuarino” and that your purchase code is also registered under that acount. Hopefully this will help you login on our support site now :)

Cheers!

levanid Purchased

Hi. I’m unable to import default xml The update stucks after I choose the xml. It just says “Import WordPress” and thats it

What should I do?

redfactory

Hi,

I just checked your website and installed the “Regenerate Thumbnails” plugin. The theme makes sure that when you upload images WordPress will make several pre-cut versions of them for specific theme locations. But since something went wrong during the import, the images weren’t pre-cut. The installed plugin loops through all the images and does exactly that. I’ve just done that for you and the site now looks like it should :)

Cheers!

Default-user
levanid Purchased

Thank you so much, I really appreciate. It would be great if you can update your manual to ensure that Contact Form 7 & Regenerate Thumbnails are pre-installed before importing.

Thank you Sincerely, Leonid

redfactory

Hi Leonid,

Thank you for the feedback. We will certainly do that :)

Cheers!

acento Purchased

I have the same problem that MCGuarino with support acces. I wrote two emails and got no response.

redfactory

Hi,

I see that you’ve registered your purchase code under the same username as here: acento. Have you tried logging in under that username? If you log in then you’ll be able to access the support forum for The Beauty Salon :)

Cheers!

acento Purchased

Hello, how can I show 3 last post in homepage with “Thumbnail layout” or like a gallery. Thanks

redfactory

Hi,

Sorry I thought you didn’t want them on your frontpage :)

In that case you can just edit the frontpage example. I take it that you already have the square slider on a page? We have a shortcode available that will let you insert a page on another page. This way you can combine content. Add the following shortcode just below the square slider:

[page id="2343"]

The id in this shortcode is the page id of your blog page with the thumbnail layout. You can find the id by hovering over the edit link of that page (or in the url if you don’t have user friendly urls).

Hope this helps :)

Default-user
acento Purchased

Yessssss! Thank you very much! :)

redfactory

Hi again,

Would you mind rating our theme here on themeforest? We would really appreciate it :)

Thank you for your time!

acento Purchased

Hello! Already changed the city on the map, but what I can now put the business on it? Thanks

Default-user
acento Purchased

Did it! ;)

redfactory

Hi again,

Would you mind rating our theme here on themeforest? We would really appreciate it :)

Thank you for your time!

Hello, nice theme! I got my site working 95%. At this time I need to know how to exclude the LEAVE A COMMENT in the bottom of some new pages I created. For example a called a NEW page everything by default, and Leave a comment box is down there.. I compare to Contact form and others that comes with the installation package and they do not show that section. Please advise. Thanks.

redfactory

Hi,

You can disable this under “Settings -> Discussion” for all new pages that you create. You can also disable this in current pages at the bottom of the page. If the discussion option isn’t visible you can activate it via the “Screen Options” button in the top right corner of the screen.

Hope this helps :)

pdldave Purchased

Hey, heb je woocommerce er al in, ik las dat je 3 weken geleden dat zou toevoegen

redfactory

Hi,

We’re currently testing the update with integrated WooCommerce support. It will be online soon :)

Cheers!

Hi, I just purchased this theme. I’ve imported the demo content but I don’t know how to edit the tiled pictures that are on ‘homepage example 1’

Please advise.

redfactory

Hi,

If I understand corretly you’re using our demo content? If so then you should indeed see a list of tiles on the Homepage Example 1. The titles and content can be entered directly inside the shortcode. The image in the shortcode is loaded with an image id. You can find this image id by inserting it into the content area. The image id will be shown in the code that WordPress just inserted :)

Hope this helps!

Hi,

I love the theme and we are almost ready to launch our site. One thing is stopping us. Woo Commerce. How long till the Woo Commerce version is launched? Please don’t just say “soon” :)

Regards Kwitelle

Kwitelle

Hello… Hello… Redfactory. Any response would be welcome. Thank you. K:)

redfactory

Hi Kwitelle,

Sorry for the delay. This time I have a date for you: the 25th of Juli :) We want the update with WooCommerce to be ready on that date. Hopefully that will be in time for your project!

Cheers!

Kwitelle

Hello Redfactory,

That sounds good, thank you, and just in time :). Let’s cross our fingers for the 25th then.

K:)

Hello,

please I’ve successfully installed the Beauty Salon theme and the dummy files.

However, I miss the Shortcode Generator tool in the toolbar, which means that I cannot add shortcodes to my pages or posts.

Please help!!

I tried installing the TinyMce plugin as well, in a desperate attempt, but of course I had no luck…

Looking forward to hearing from you! Thank you

Letizia

redfactory

Hi Letizia,

This is a known issue. We’ll fix it for the next update :) The buttons are still there but the icon won’t display. When you have the full editor visible the buttons are in the top row on the right.

Hope this helps :)

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