An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, misspato, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from misspato:
Misspato offers support by email to support (at) misspato.com. Please always mention the theme you are referring to.
Please sign in to contact this author.
Frequently Asked Questions
What is the best image size for the slider?
In the demo site I used 1280px x 492px sized images in the slider. I recommend using 1280px wide and less than 500px tall. Making all images the same size will keep the slider perfect.
Opening a file in TextEdit (Mac)
When opening a theme file (.html or .txt) in TextEdit you need to do one of the following:
Option 1: 1. When opening the file check the box on the bottom of the dialog window that says ‘ignore rich text commands’
Option 2: Open the app preferences first, then choose ‘Pain Text’ as the default type for opening a new file (then restart the app and open the file)
If all works out fine, when opening the theme, the first line you should see will start with <!doctype html>
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.