An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by misspato
Frequently Asked Questions
What is the best image size for the slider?
In the demo site I used 1280px x 492px sized images in the slider. I recommend using 1280px wide and less than 500px tall. Making all images the same size will keep the slider perfect.
Opening a file in TextEdit (Mac)
When opening a theme file (.html or .txt) in TextEdit you need to do one of the following:
Option 1: 1. When opening the file check the box on the bottom of the dialog window that says ‘ignore rich text commands’
Option 2: Open the app preferences first, then choose ‘Pain Text’ as the default type for opening a new file (then restart the app and open the file)
If all works out fine, when opening the theme, the first line you should see will start with <!doctype html>
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.