Hi, I am interested in purchasing this theme just a few questions, I have never really created a Wordpress Ecommerce website before. 1. With reference to installation, do I need to just download Wordpress 3.3 Framework and install the theme, will this handle all the ecommerce elements by its self? 2. If not what module would I require to enable ecommerce on the wordpress template Thanks T
Hello tahirahmed,
thank you for your interest in our work. Your question as well as a number of other questions are covered in our pre-sale questions page
Please use the contact form at the bottom of that page for any follow-up questions you may have!
In fact, if you contact me from there I will be able to send you the links to the online documentation which will also answer a number of other concerns you may have in mind.
Thank you!
Sarah
I am trying again – I may have skipped a step without realizing it…hope so!
If I have balance in Paypal, I can pay the balance? For my card is not accepted in Paypal and is easier for me to achieve balance in Paypal. I live in Brazil.
kaze456,
please make use of your Support ID and submit a ticket at the support desk for further assistance. You will need to submit the form you see once you log in via the “Report a Bug” field here: http://www.sarah-neuber.de/theme-support
Thank you!
Sarah
I didn’t get a sample database file to populate the theme with my download. Can you send me one?
Hello jacksoncn, you do not need one. The theme will install the demo content for you after you have gone through the installation wizard.
One more thing. Our records show that you have not yet requested your Support ID. Please see how to request one under “How to Contact Us” on our Support Terms & Conditions information page.
You can then use the Support ID to get support on the theme.
Thank you!
Sarah
I downloaded a fresh copy of the theme and step 5 of the installation wizard is, “Import the XML sample data file
Go to ‘Tools > Import > WordPress’ and upload the ‘TheClothesShop_sampleData.xml’.
Important! Check ‘Download and import file attachments’ and click on ‘Submit’.
...then return here by clicking on ‘Appearance > TheClothesShopoptions’
Tip: Open the ‘Import’ link in a new tab. This way in case you forgot the instructions on this page you can easily view them again! When you do come back, make sure you refresh this page.”
jacksoncn,
The new installation wizard has only 3 steps so I am not sure what is going on there.
I would suggest that you request your Support ID – see how to request one under “How to Contact Us” on our Support Terms & Conditions information page.
Once you have your Support ID, use it to open a support ticket so I can see what is going on. You will need to submit the form you see once you log in via the “Report a Bug” field here: http://www.sarah-neuber.de/theme-support
Thank you!
Please Help, Urgent When i Set the JQZOOM on single products page, nothing appears; I need to use the JQZOOm reveerse. Howcan i use the JQZOOM . Hekp Urgent please. Btw, awesome them guys. Yhanx
Hello cabecafeita,
Our records show that you have not yet requested your Support ID.
Please see how to request one under “How to Contact Us” on our Support Terms & Conditions information page.
Once you have your Support ID you will be able to use it to communicate with support.
Thank you!
Hi, I am interested in purchasing this theme just a few questions
1. is this them support WPML plugin ? 2. is this them support RTL lang (i want to build my shop in Hebrew) 3. if i need some custom modification did you have the option to support ? (of course An additional charge)
Thanks, Yaniv N.
Hello Yaniv,
thank you for your interest in our work.
You will find that the Jewelry Shop theme is a better choice for you as it already supports WPML and offers better RTL support.
Please visit our pre-sale questions page as this may also be of interest and please use the contact form at the bottom of that page for any follow-up questions you may have!
This way I will be able to provide you with some extra information that will help you make an informed decision.
Thanks!
Sarah
Hi Sarah, Thank you for this beautiful theme. We have to cebicollection.com this theme (I am organizing on behalf of my friend). But now add you to one of the main page scrolling visuals. added during a post how to visually floating on the main page? Can you help? Thank you.
“Hi Sarah, Thank you for this beautiful theme. We have to cebicollection.com this theme (I am organizing on behalf of my friend). But now add you to one of the main page scrolling visuals. added during a post how to visually floating on the main page? Can you help? Thank you.”
To support the requirement to use their own account cebicollection.com ’s account, I would like to support.
I like the clothes shop theme. I read all your pre-sales questions and features the theme offers. Before buying the theme I would like know the answers for the following questions, please respond as soon as you can. Does this theme work with “CentOS” web server, it’s a flavor of Linux? Does it support “By one at regular price and get another 50% off” coupons? Does it support search by price range? Can we have multiple images of a single product as thumbnails and later allow customers to a enlarge view? Though the license is for single site, can it be used to test locally (for example XAMPP ) and then deploy it to live site? Thank You!
Hello there, I received the pre-sale questions you have sent and have already replied to them.
Sarah
I’m new to wordpress and I ended up purchasing The Clothes Shop theme a few weeks ago to biuld a site for my jewelry/art business. I was a little intimidated at first by the complexity of it because there are so many ways to customize it to your own needs. However, the theme’s function, documentation and support are EXCELLENT . I have been learning so much along the way thanks to the step by step guide/tutorial that comes with the theme and the extensive wiki support library provided. On the few occasions that I’ve had specific issues not covered in the support documentation I sent Sarah an email through her site and she respnded within 24 hours with helpful advice. She even logged in to my dashboard and diagnosed a problem that was host server related. I would strongly reccommend any of the themes she offers. After weeks of searching and test driving literally hundreds of themes to find what I was looking for I’m so happy I ended up here.
Hi, I’m about to update my theme “TheClothesShop” to the latest version and I wanted to make sure that you are not going to launch any newest update anytime soon (since it will take me quite some time due to customizations).
And a second question: what’s the folder “_db” in the root of the domain for (where wp-content, wp-admin… are)? My webmaster asks if it’s needed there.
Thanks Carlos
Hi Sarah, no I didn’t receive your message (in spam folder neither) Could you please send it again here, just in case my email is having some kind of problem receiving your emails?
Thanks Carlos
Hello, I am having an issue when I add an item to my shopping cart. When I add a single item to my cart and then I add a different item to my shopping cart, the cart then has two of the first item that I added. The second item I added never was added to the cart. Please help. Thanks.
Hi there, purchased this theme for www.sassyoutfit.com. Beautiful theme, thanks… however have an issue:
From the backend, the “Design” tab is empty. Im unable to change anything with design, for example: Theme Options > Design > General – Your Front Page Featured Section
“Shop” tab works “Google/SEO” works “Support” works
Directly below the Design tab, is the option to run Jetpack. Is this somehow related? Im not sure how it would be but is it maybe?
Please let me know how to solve this problem. – Christina christinaentenmann@yahoo.com
christinaentenmann,
Our records show that you already have a Support ID. Use it to access the appropriate support channel for your support enquiries.
Thank you!
Sarah
Which shipping module are you using and which carriers you support? Is it possible to use 3rd party shipping plugin and integrate with your shopping cart? Thanks
Hello spiderzaur,
thank you for your interest in our work. If you go on the item details page you will see an eCommerce Features link below the theme’s large thumbnail. The link will open a PDF document with all the information you need to know about the theme’s custom shopping cart script. There’s a section on Shipping that links to the correspoding section in our online documentation that you will find helpful.
Please visit our pre-sale questions page as this may also be of interest and if you use the contact form at the bottom of that page to contact me I will be able to provide some more information on the theme that will help you make an informed decision on whether it will adequately cover your business needs.
Hello, i purchased this item, i dont know how to add/edit price on item eg: 50-100$ price
Hello haensklames,
Our records show that you have not yet requested your Support ID.
Please see how to request one under “How to Contact Us” on our Support Terms & Conditions information page.
Then you can use your Support ID to contact support using one of the two provided support channels as stated on that above link.
Thank you!
There is no Custom fields to edit price on my item lol you make me confuse
delete
First of all. Thanks for making this theme.
I just installed the theme + gave all the rights to every map. But I have one problem..
What to do now ?: www.madurlief.nl/Problem.jpg
Do you maybe have any idea how to solve this ?
Sveun,
Our records show that you have not yet requested your Support ID. Please see how to request one under “How to Contact Us” on our Support Terms & Conditions information page.
Once you have your Support ID you’ll be able to submit a support ticket to the support desk for assistance.
Thank you!
Sarah



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