198 comments found

How do make a section template two pieces?

redfactory

Hi,

You can make several sections and select them on the sections page template. This will allow you to include several types of content on one page :) We’ve written a short tutorial for you about this:

http://support.redfactory.nl/documentation/creating-a-sections-page/

Cheers!

Default-user

Not section page template, How do make template-sections.php two pieces? And I will be able to choose from a fixed page template?

redfactory

Hi,

I’m not quite sure what you mean with “making the template-sections.php file two pieces”. What is it that you’d like to do?

Cheers :)

Hi There The Rev slider doesn’t appear to be working for me, its not showing the images, just a loading symbol is showing?

Any help would be great.

Thanks

redfactory

Hi,

Could you please open a ticket on our support forum? Our support staff will be able to help you out :)

http://support.redfactory.nl/

Cheers!

arcelia Purchased

Although it says that its responsive, the text is not responding on the phone. How can I fix this issue? Text is crazy. CRAZY.

redfactory

Hi,

This sounds like a very weird bug. Maybe if you give us a link to your site we can help you fix it. Could you please open a ticket on our support forum? Our support staff will be able to help you out :)

http://support.redfactory.nl/

Cheers!

I would like to open a ticket at your website, but I can’t because of an purchase-code error. It seems someone has entered the code before. Can you solve this so I can get some support?

Thanks in forward!

redfactory

Hi,

I see that there’s already a user in our system with your username. Could it be that you’ve already created an acount? It shows that your purchase code is linked to that acount. Could you try and login to our forum?

Cheers :)

Hey, Just a quick question on the theme on Mobile devices. We have an area of the site that uses a sidebar which includes a simple navigation with 5 or 6 items. However on mobile devices this sidebar is not visible. Not just the navigation but any content that is in the sidebar is no longer visible.

Is this by design? or is their a bug?

Cheers

Default-user

for now we have set a #sidebar {display: block !important;} on the @media queries for now.. which is a patch.. but this is a bit of a design flaw that you just hide side bars rather than managing them.

redfactory

Hi,

You can resolve this better by opening the sidebar.php file in the theme folder and changing the sidebar div at the bottom. Remove the “hidden-sm” and “hidden-xs” classes and add the “col-sm-12” class. This will will show the sidebar in fullwidth underneath the content on mobile devices :)

The reason we did it this way is to not make a page extremely long on mobile devices. But in some cases it’s actually the desired solution :)

Hope this helps!

Hi when I post a new portfolio item, it is not appearing on the website, either in the ‘sections’ widgets, or in the dropdown from the top menu.

http://www.romansummer.com

I have two portfolio items, ‘Raven Court’ which you can see was edited from a previous portfolio page from your demo. However the new one I’ve created ‘Edgbaston’ isn’t showing up anywhere.

Default-user

I solved it, sorry.

It was in the ‘sections’ widgets, the new portfolio item was not ticked to display.

redfactory

Hi,

Glad you solved it :)

Cheers!

Hi there, As a developer with over 80 purchases in themeforest alone, I weigh the theme equally for design and support. Please be aware that the support is a bit slow. I have two issues raises five days ago and I am still waiting. Cheers Mohan

I am a web developer with over 80 themes from themeforest alone. I am always on the lookout for good themes and prompt and efficient support.

I am quite satisfied with the theme “the Company”. It still has some niggles but is great on the whole.

I am disappointed with the support . There are two simple tickets open for the past six days.

Once I complete the current site I am marking this theme “ DO NOT BUY again ” and walk away.

:(:(:( Mohan Iyer

redfactory

Hi Mohan,

I’ve replied to your other comment as well. I’ll copy/paste it here to be sure you get it:

I completely understand your frustration. Please know that we get frustrated at least as much as you to see that you’ve been waiting this long. Since we’ve hired James our support forum is extremely up-to-date and I have complete confidence that it will stay this way.

I’m glad James was able to help you with your issue and that it’s working for you now. Please know that you can open a ticket on our support forum any time and we will be on top of it from this moment on :)

Have a good day!

Hi redfactory, The support person reckons that the issue I raised may be a bog or involves coding. Can you please work with him to sort out the matter. I am in a real hurry to hand over the site and move on. Cheers Mohan

Hi, RedFactory – please respond I am not getting response from the Support staff fir five days. Comments posted to this area is not being looked at or responded to. Is this template supported at all? Not happy. Mohan

Hi RedFactory,

Unacceptable slow support

I understand you have hired another person to support the theme. However, I have been waiting for 5 weeks to get a resolution to a theme issue and this is unacceptable. Please drop everything and sort out the issue. I am not impressed. Cheers Mohan
redfactory

Hi Mohan,

I completely understand your frustration. Please know that we get frustrated at least as much as you to see that you’ve been waiting this long. Since we’ve hired James our support forum is extremely up-to-date and I have complete confidence that it will stay this way.

I’m glad James was able to help you with your issue and that it’s working for you now. Please know that you can open a ticket on our support forum any time and we will be on top of it from this moment on :)

Have a good day!

Hi I notice that when I use tabs they work fine on the desktop, but they don’t work at all on mobile. This is the site: http://www.greenstreetscleaners.com/services-prices/

redfactory

Hi,

Could you please open a ticket on our support forum? Our support staff will be able to help you out :)

http://support.redfactory.nl/

Cheers!

I need to remove the author and the related post link for the author from all post pages, how can this be done?

redfactory

Hi,

Could you please open a ticket on our support forum? Our support staff will be able to help you out :)

http://support.redfactory.nl/

Cheers!

Hi there! there seems to be a problem with the theme – It has been fine for months and now there is nothing in the media library and I cant add links or images to pages or posts. When I change the theme it works fine. Is there an issue with the latest wordpress?? I just reinstalled the theme to be the current version and it is still happeneing.

Thanks

redfactory

Hi,

Could you please open a ticket on our support forum? Our support staff will be able to help you out with this :)

http://support.redfactory.nl/

Cheers!

Issue with the Section I had a lot of issues making the Section work in my home page. After repeatedly raising with the Support, I got nowhere. I had to fix the issue myself. The issue has cropped up again. I have raised a support ticket and have provided access to the site. I would appreciate if this issue is sorted out urgently. I have a deadline to meet. Cheers Mohan

inkout Purchased

Hi there, I have one questions about the theme: I have set the Sections using the Visual Composer, and all works correctly, but if I use any section in my page (Section page options >>> Sections to display), the layout is not maintained.

In practice it is as if it could not keep the various columns created but inserted each element below the other.

what is the problem? thanks best Regards R.

Hi,

is there any space to place a language selector (flag icons or country codes) on the top header menu or main menu..? Second, the sortable columns: there is a “grey out” effect on the sortable portfolio overview. I really like your theme, but i don’t like this effect. It would be better for me if the corresponding portfolio items would just fade out completely (fade out effect, as you can see on different other themes). This way the user has less to scroll down.. So, are there any options here or just like it is like in your demo?

Thanks!

Michael

Eric05 Purchased

Hello,

on my android smartphone, the menu is not ordered, parents pages and child pages are on the same level! Is there a way to fix it in the menu options ?

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