An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, theMOLITOR, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from theMOLITOR:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Support for third party software and plug-ins.
  • Customization and installation services.

For customizations, please use this form: http://themolitor.com/custom

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Need a customization?

Anything beyond what you see in the item description, demo site and video walk-through would be considered a customization. You can submit a request for customizations here: http://themolitor.com/custom

How do I set the date in the timeline?

Simply edit the publish date of the post and you can control the dating in the timeline. This way you can think of the publish date as the date of the event or artwork.

Can I have multiple timelines?

Yes. Each timeline is a category, so you can have as many timelines as you want.

Can I break up the timeline by categories instead of the date/year?

Currently the timeline only supports date-related dividing of content.

Are dates that are B.C.E. supported?

Since the date for each item is controlled by the publish date of the post, only features supported by the WordPress publish controls can be used. As a result, WordPress doesn’t have any support for B.C.E. content.

Does this theme work with WordPress.com?

No. A self-hosted version of WordPress is required to use custom themes like this. More info here: http://en.support.wordpress.com/com-vs-org/

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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