279 comments found

just upgraded to the new Wordpress, now the read more buttons dont work… goes to blank screen. http://nmgovaffairs.net/

Default-user

Sweet! thanks

Default-user

It looks like one of the “read more” is still not working, the middle. What do I do

Bebel

Hey,

sorry for the delay. It seems I must have missed this one.

The error occurs because you are adding a link on the main page description to the state lobbyist site. Without this link, everything works fine :)

Thanks
Bebel

.Hi were trying to sign into your support page but its not letting us. It just changes the url to http://support.thebebel.com/#4e4od16scosg but the page doest reload or go anywhere.

Until that issue is resolved I guess Ill ask the question here.

In regards to the 3 boxes on the home page, we know you can edit the text on the pages’ sidebar under “Firm Theme Page Options—> Description”

What we like to do is use a shortcode instead of plain text. Currently its not exucuting the shortcode just reading is as normal text.

Is there a way we can get it to read shortcodes?

Thanks!

My username in your support forum is justclint in case you need that.

Bebel

Hey,

sorry for the delay. We found the bug and fixed it – you can now use the support forums again :)

As it goes for your question: It should work just fine. Have you updated the theme to the latest release?

Thanks
Bebel

Is this a responsive design?

Bebel

Hey,

no it’s not responsive but works quiet nice on on mobile anyways – check it out ;)

I just bought the theme and I have some problems.

I tried registrating for your support forums but my purchase code cant be used, can you help?

Bebel

Hey,

sorry to hear about your difficulties with the forums. Are you sure you are using the right code?

If it won’t work, just go ahead and post your questions here :)

Cheers,
Bebel

I am having the same issues others have had, my code doesn’t work. The buttons aren’t viewable across the bottom of the page, three are smashed in a time bullet point list and all others are missing.

Also, none of the pages noted by comma for the splash page, and I have tried doing just one and up to three like in the demo, are working. No content, no anything.

Lastly, the logo is stuck to the top of the page and the site tagline isn’t working.

I adore the theme on others’ sites and on the demo, I’m just having some real issues.

Bebel

Hey man,

sorry for the trouble! Did you follow the instructions on how to set up everything? After setting up the theme everything should work fine. But as long as it is not set up correctly you’ll see some messed up parts! If you have trouble with setting up the theme please feel free to drop a note and we will lend a hand!

Hope that helps!

Bebel

Default-user

I cannot get more than a single blurb on the main page. The Team works just fine, but the main page will only show a single blurb no matter what I do and I am insanely frustrated. I have had more than a couple people look at it and they cannot figure it out either!

The lack of documentation with the theme and my ongoing inability to register with my code for the forum makes this my most regrettable wordpress purchase to date.

I emailed you directly for assistance and was rebuffed by an auto-mailer. I NEED HELP. Will I be getting any?

Bebel

Hey,

sorry for the trouble – we answered to your first request but didn’t get any feedback. We don’t give support via mail but only through the forum. I manually added you to the The Firm Forum now. Please make sure to post a link to your site and any infos about modifications you made to the theme.

We will make sure to set the theme up correctly and if you want to send us the login details to do it for you we are happy to do that as well – just make sure you mention in the forum that you send credentials via mail so we can locate them.

Thanks

Dear one,

We have tryed many times to access the forum support center for a problem with THE FIRM WP template. It is IMPOSSIBLE to access at login/registration and so is impossible receive any kind of support.

Please help us to have support with loading of a background image in the slider, it won’t be charged and appear as a blank page after the uploading procedure.

We use WP 4.0

Let we have a prompt help, and tell how we can access the forum of THE FIRM support. Thank you.

Bebel

Hey, super sorry we have some trouble with the support system. I manually added you to the group. Hope it works now!

Default-user

Really a stubborn kind of fella your support system! NO WAY to login, my IP is blocked, request of unlock code do not make any difference, new user registration as mirco.sesterzi@gmail.com let me unable to login, so why you do not take contact directly by mail? Thanks a lot.

Bebel

Hey jaco,

sorry again for your troubles with the support forums. The blocked IP is a result of having a login security check set up in order to prevent bruteforce attacks.

Your IP should be removed from the list now and you should be able to access the forums with the ID/Password you set up during your registration.

If you forgot your password, please request a new one here: http://support.thebebel.com/wp-login.php?action=lostpassword

In case you are having problems signing up to the forums of the firm, please send me a mail at bebel_flashden@yahoo.de with your purchase code. I will try to add you manually.

Thanks,
Bebel

con2p Purchased

Why I get no response to my e – mail per requests ? The sending of e – mails does not work. Error messages are displayed empty .

Bebel

Hey there,

you mean you get no emails when using the contact form?

If there are no error messages, it means that there is something wrong with your mail server. You can use a plugin like https://wordpress.org/plugins/webriti-smtp-mail/ to set up a stable connection via SMTP.

Cheers,
Bebel

I using this theme (The Firm) with Wordpress40 and is does not work properly. Will there be an update for this Theme so that it will work soon? Or is it beter to go back to Wordpress 39? Or am I doing something wrong? see www.testsolution.nl

Default-user

ok thx

Default-user

Why is the box not transparant?? see www.testsolution.nl

Bebel

Because you have not set the theme up correctly yet :)

Please read the documentation and follow the videos, as stated above. Then the menu will be working normal and the design will look like in our demo.

Thanks
Bebel

I have deployed your theme and for some reason the styling is not loading correctly. I cannot join your support forums because every time I paste my purchase key I get this error

Fatal error: Call to undefined function ?file_get_contents() in /usr/www/users/thebeb/support/wp-content/plugins/parallelus-bp-group-envatio-api/index.php on line 226

Please can you help me? The site is currently running at http://wsweb.wpengine.com

Bebel

Hey,

would you mind sending us your purchase key through our contact form on http://themeforest.net/user/Bebel#from ?

We would like to check what went wrong with the login. Could you also add information about what browser you were using?

Also, if you could paste a link to your website here, we might be able to help you faster!

Thanks!
Bebel

This would have absolutely perfect for my current project. Sadly, the client insists on having a responsive design.

Bebel

Sorry to dissappoint – the theme came before the responsiveness got widely popular. If you check though you’ll see that the site does work quiet well on mobile

hi, nice work! is it possible to create the website in two or more languages with this Theme?

Bebel

Hey,

not with the theme by default – you would need a plugin, such as WPML or similar!

We, however, have not yet tested it though.

Cheers
Bebel

Hello,

I added a “Home” button to the The Firm on the bottom nav bar. But I cannot figure out how this button can link to the actual home page. Right now when I click on it it just is another standard page. Can you explain to me how I can link a button from the nav bar towards the home page :)?

Thank you! Love the theme!

Bebel

Hey,

this is not a theme issue, but a wordpress issue. You can add a home link by opening the “Pages” section on the left side of the menu and click there on “View all”. The first one will always be the home link.

Cheers
Bebel

hi i found a bug . where can i report it thanks

Bebel

Hey,

the best place for this would be the support forums: http://support.thebebel.com/

Thanks!
Bebel

edolmen Purchased

Hello, is it possible to manage the slides? I want to edit the slide speed, transition effects, and the way they stretch the images… thanks

Bebel

Hey,

you can edit the slide speed manually in the javascript files as explained in the forums: http://support.thebebel.com/groups/the-firm-1563059131/forum/topic/homepage-background-image-slider/

If you are fit in javascript, you also could change the way the transition effects work and the stretching of the images, but I’m afraid these are things that are not supported by default by this theme.

Cheers
Bebel

edolmen Purchased

hello, is it possible to avoid image stretching in the slides? Maybe setting to jeep image size and adding a background? thanks

Bebel

Hey,

unfortunately something like this is not supported by default by the theme.

However, we recommend using images in the landscape format with a size of ca. 1200*900 for optimal performance.

Thanks!
Bebel

Good evening from Switzerland!

(My temporary site setup for The Firm template: newest.aufildariane.ch)

I have a problem with the three images on the homepage. When I click on them a page is opened and the images get stretched. Compare the cat at: http://newest.aufildariane.ch/ And the cat at: http://newest.aufildariane.ch/qui

When I check the demo of The Firm you have online, the images on the homepage are not the same as the ones on the page opening after the click. Compare: http://wordpress.thebebel.com/demo/firm/ linked to this image: http://wordpress.thebebel.com/demo/firm/files/2012/06/whoeweare-240x175.jpg And the page: http://wordpress.thebebel.com/demo/firm/whoe-we-are/ linked to this image: http://wordpress.thebebel.com/demo/firm/files/2012/06/whoeweare-227x500.jpg

Any help? I also have a problem with the Team-page because even though I set it up as explained in the video, when I click on the team members nothing opens…

Thanks for your help! Much appreciated! Nico Rosier

Bebel

Hey,

glad you figured the image thing out! :)

As for the team page: ajax gets a 404 page back, that’s why nothing is shown.

Please go to WordPress Settings -> Permalink and hit that save button once. Make a hard refresh of your website (hold shift while clicking the refresh button of your browser), and it should work.

Cheers,
Bebel

Default-user

Hi Bebel,

Thanks a lot for the solution. It worked like a charm.

Happy Holidays!

Nico

Bebel
Bebel Author

Great :)

Hi Bebel from France,

I’ve got a probleme with the theme. In The Team Section, I try to add a picture, I’ve got a message saying that there is a problème to display the image. The strange part of it is that the media is correctly uploaded in the media library. I tried every thing. I don’t think it’s an issue with wordpress because I use Wordpress for other sites and it’s running great.

What would you suggest ?

Louis Marie

Bebel
Bebel Author

Hey,

please sign up for the support forum to get help with the theme. You might even find the same question answered before :)

Thanks

polatto Purchased

Hi,

You have a demo.xml?

Thanks

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