An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, DanyDuchaine, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from DanyDuchaine:
The only place to get support for my themes is at my websites support forum: http://danyduchaine.com/forum
The reason I have choosen to use my own forum are quite simple:
Themeforest support threads are not searchable. Since most questions are asked over and over again a searchable forum will make it possible that you dont even need to wait for my response, because its already there.
Second Reason: people can’t respond to each other at themeforest to help each other out, while I am busy with other tasks.
Third Reason: it is very inconvenient for me to check multiple places if support requests where made (here at themeforest, my themeforest mail account, my websites mail account, twitter etc) Therefore I decided to channel those requests at one place and make it available to everyone so all of you guys can benefit.
Best regards Dany.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.