Discussion on The Ken - Multi-Purpose Creative WordPress Theme

574 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
martin16a Purchased

Hi:

Can you please provide a link to the buddypress demo. I will like to see it before I purchase this theme… As per other comments, you were supposed to post the demo a month ago.

Thanks.

Default-user
martin16a Purchased

Hi,

WIll I get a response to my question? You have responded to everyone except me.

Thanks.

artbees

We are sorry for late reply, I (lead developer) was away from work and my colleague with less technical skills can only answer to fraction of questions. so my absence caused delay on some tickets.

I just added it into my todo list add them in earliest time. we have quite busy days here with updates and in some point we unfortunately need to prioritize tasks and deal with more important bugs and issues users may have. We have been working on large scale updates and therefore we may miss adding some demo pages in time.

Thanks for your patience.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States

Hi I was about to purchase this incredible theme for an App sale, but I see that you donĀ“t have slider for Galaxy and just for iPhone, any plans to add the Android image slider?

http://artbees.net/themes/ken/wp-content/themes/ken/images/mobile-white-landscape.png
artbees

Hey there,

Thanks for your interest,

Unfortunately there is no other device slider other than iPhone and iPad, and our designer did not agree to include it in next versions.

Thanks :)

josharcadia

and if I plan to do a website for an App? for Android Market and iTunes? you should fire that stubborn designer :)

artbees

Hey Josh,

Max here, designer and co-founder at Artbees! thanks for the suggestion :) but actually the demand for Android device sliders is rare and not enough to include in a premium WordPress theme. Also there are a lot of Android devices from many manufacturers that are getting out of date every few month so you can not make a decision and include one of them in a theme that is gonna last for at least a year.

By the way if we ever get noticeable requests for one particular Android device I will surely design and add it in an update.

Best.

josharcadia

sounds reasonable… My client wants this theme for his app which is in both markets… I myself can change the iPhone image for a Galaxy Sx one, but they are not the same size so it requires some coding… I mean the formula for success is cover everybody perspectives…

Ok I let you work thanks for answering, I will look for another theme

artbees

do let me know if you find any theme with a device slider ;) good luck ;)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
zixuan84 Purchased

Worst support you can get from useless support team who does not even know their own product.

Disappointed in this buy. Do not expect them to know their coding. Buy only if you do not wish to customize theme at all.

Was promised help through email yet when submitted an official ticket, I was told it cannot be done.

It was just a simple request to swap price and product name position in Single Product Page. This could easily be done with other themes through the woocommerce files. However support team did not even know how they changed default positioning of name then price to price then name, stating that they did not touch the default files, and therefore it should be at its default settings.

artbees

Hey there,

Its artbees team leader,

I am sorry to hear you are not quite happy with our product, but here is my feedback to your points :

Our support team goes under an intense training and we make sure they know all about our themes. so they are enough skilled to respond to most of the questions. If they fail to resolve a question, one of our dev team check the issues in person. as an example on daily basis we have around 10 tickets assigned to a developer in our support. However Woocommerce is a third party plugin and its support is not provided by our team.

Regarding your ticket : as this is not a theme related question, you should always ask your question related to third party plugins from their respective support service. We could have helped you, but seems there was a confusion from our side and I will discuss this with the team to make sure it never happens again.

The price and title location was changed in theme itself and this may have been overlooked by the team, so here is the solution :

solution to your issue :

1. Go to ken/wp-content/themes/ken/framework/php/woocommerce.php line 63 & 64 :

replace the last number from :

add_action( 'woocommerce_single_product_summary',  'woocommerce_template_single_title', 6 );
add_action( 'woocommerce_single_product_summary',  'woocommerce_template_single_price', 5 );

to :

add_action( 'woocommerce_single_product_summary',  'woocommerce_template_single_title', 5 );
add_action( 'woocommerce_single_product_summary',  'woocommerce_template_single_price', 6 );

We take support very seriously and we have been improving it day by day. but issues may sometimes happen and we try to not let this happen again.

May I know your ticket number as a reference to discuss this with the team?

Thanks :)

P.S. Please note that 1 star rating to our item is quite unfair with only such instance. 1 star means everything about this item is horrible. I hope you will consider improving your rating as it really matters for our team.

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • United States
mikedubs Purchased

just purchased…nothing but awesome things to say about this theme! one question:

i uploaded the demo content and can’t seem to find the current demo’s landing page nor the one page samples. were those produced after the demo content XML file was created?

thanks :)

artbees

Dear mikedubs,

Current landing page is ‘homepage v3’. Since the V2.0 addition process is still in progress, we have not updated the XML until we reach the designated point. If you need the newly-added pages (those with a star attached) We can manually send you the code to produce the same content. So please kindly open a ticket in our support desk titled (V2.0 addition manual code) and drop the ticket number here so I track and reply the content quickly.

Best.

mikedubs
mikedubs Purchased

much thanks!!!!! ticket #839 demo xml for homeV3 & one pagers*

artbees

Your ticket is now answered.

artbees

We have responded to it. ;)

mikedubs
mikedubs Purchased

amazing support!!!! and amazing theme of course! 5 stars!!!!!

artbees

Thanks a lot Mike. Glad you like it and us ;)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello,

I have facing one issue in portfolio during loading more portfolio. if portfolio’s all posts are empty then load more button still loading, it need to be dispear when there is no post left so can you please let me know how to solve this bug.

Thanks

artbees

Dear nitinsuvagia,

Please note we do not provide post-sale support in item comments section except for quick and simple questions. Please kindly refer to our support desk and open a ticket to get the quickest and best solution tailored for you by our support experts. Based on your ticket, you will normally receive a response within 24-48 hours.

Artbees Support Desk

Knowledgebase | Submit A Ticket | HD Video Tutorials
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Does The Ken theme have video tutorials like the Jupiter theme? I’m not able to find it in the support page. Please advice.

artbees

Dear Akshayz,

you can find the HD video tutorials here.

Best.

  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Austria

Hi, is this theme Visual Composer using/ready?

Thx!!

artbees

johannes1000,

Yes, The Ken supports and works with Visual Composer plugin.

Best.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I want to use “porfolio” to publish the prodcut,there is a problem with the url.

For example,the url of the single porfolio is: “www.ABC.com/product/cat”,but the URL for the “porfolio category” is :”?www.ABC.com/portfolio_category=123”,

How can i do something get the porfolio category URL like: “www.ABC.com/product/123”?

artbees

Hey there,

we have responded to your earlier comment.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi,

I have a problem with the contact form. I don’t receive emails from it. It’s in this address:

http://sharonsides.com/contact/

Can you tell me what the problem is?

Thank You!

artbees

Dear YakiPasandi,

Please note we do not provide post-sale support in item comments section except for quick and simple questions. Please kindly refer to our support desk and open a ticket to get the quickest and best solution tailored for you by our support experts. Based on your ticket, you will normally receive a response within 24-48 hours.

Artbees Support Desk

Knowledgebase | Submit A Ticket | HD Video Tutorials
  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Also, What happened to the EXPAND button in the lightbox it was there in version 1.3, but once I updated the theme it disappeared…?

Thanks

artbees

Hi,

Lightbox will have some touches in next version and will check that too.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi guys, I’m tempted to buy the theme, hoever I need to know 2 things first.

1. Does the theme supports more than one portfolio?

2.Does the theme supports a full portfolio with categories in the one-page?

Thanks a lot! Michel.

artbees

Hey Michel,

Thanks for your interest,

1. Yes it supports unlimited portfolio loops (all loops are in fact a shortcode and your can use them unlimited instances)

2. What do you mean by “full portfolio with categories”? can you please describe it more?

Thanks :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, the theme looks excellent. The two things that are keeping me from purchasing are the loading screen and page scrolling.

1. While the page is loading the screen is blank and suddenly shows 100% before the content shows up.

2. on some pages while scrolling down or up, the page starts flickering, doesn’t scroll smooth ( http://artbees.net/themes/ken/shop-2/ )

Not sure if this is just happening to me. Please advice.

artbees

Hey there,

1. This was a glitch that fixed and will be released in the next version.

2. Flickering is due to the multiple parallax backgrounds and edge slider in the page. We are aware of this and our major concern to fix it in the next version to reduce the flickering it by controlling some CPU consumptions.

Thanks :)

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
Rosquill Purchased

Hi, great great great theme. Congratulations!! I have two issues: 1. I need to show the blog posts, from the newest to oldest. Where can I chage this order? 2. I need to include in our client mail signature ken social icons. Where can I find those icons? Thanks in advance. Best regards

artbees

Dear Rosquill,

Please note we do not provide post-sale support in item comments section except for quick and simple questions. Please kindly refer to our support desk and open a ticket to get the quickest and best solution tailored for you by our support experts. Based on your ticket, you will normally receive a response within 24-48 hours.

Artbees Support Desk

Knowledgebase | Submit A Ticket | HD Video Tutorials
  • Bought between 500 and 999 items
  • Canada
  • Has been a member for 3-4 years
urbanwed Purchased

I’ve purchased your theme and do love it but I’m still hoping on a rough ETA on modifying the secondary headers. All I’m asking for to make secondary headers useful is removal of the logo. That’s it. Any rough idea of when we can make a simple modification of secondary headers. Not too much to ask I’m sure. Please let me know.

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