Discussion on The Ken - Multi-Purpose Creative WordPress Theme

artbees

artbees supports this item

Supported

This author's response time can be up to 1 business day.

1495 comments found.

pigroup

pigroup Purchased

After following steps to upgrade to Version 3.3, ALL Theme Settings are blank! Homepage does not load properly. Images not showing up. Ugh.

Is there an error in version 3.3!?

We have no report such your case at the moment,

This is something that our support staff should check in details for your case.

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.

Thank you.

Artbees Support Desk

tttwb

tttwb Purchased

I am having the same issues as @pigroup above. Background images are now not showing up in page sections and page sections do not fit the screen correctly.

You need to install version 3.3.

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.

Thank you.

Artbees Support Desk

lilymc

lilymc Purchased

I’m having trouble installing the newest version. I tried installing the wordpress zip file, which should work, but I’m getting an error message. What am I doing wrong?

lilymc

lilymc Purchased

Never mind, I tried it a different way and I think it updated now. Thanks for the update!

Hello,

I’m just curious if you also changed a bug with the font weights. I had posted a support item a couple of weeks ago that you acknowledged. When selecting a font with something like the fancy title option or the icon box titles the default, light, etc used the normal font weight and the bold, bolder, etc only used the bold – in effect creating two font weights as you’ve used with the 300 and 700 weight on Montserrat on the demos. I tried writing CSS to override this but it didn’t work. Went back to the CSS and minify files and found that there’s an !important on them. Does this bug fix take care of that. If not, I’ll just stick with the July 1 update where I’ve modified the CSS.

Thanks!

Please follow up this in our support ticket system.

Also please consider that you can always check details of new version here:

https://artbees.net/themes/support/ken/release-notes/

Thank you.

Thanks. I will submit a ticket. I was just wondering if this fell under the “Some other unlogged fixes” category. Always appreciate your speedy responses!

Unfortunately at this stage we can not tell for sure. We need to investigate more. So please kindly follow yup this in our support system.

Thank you.

wow, no medals for page load on your demo.

Please consider that the demo page is not intended to load fast. The purpose of it to show all possible functionalities of the theme. That is why actually demo site should be heavy,

Thanks.

Interesting point if someone isn’t considering speed when looking at the demo. Thanks for your response. I appreciate it.

You’re welcome.

Having Connection Timeout 5000 error when trying to input api….hosting says no issues….your ticketing system is not allowing to submit a request…pretty lame to purchase theme and have so many issues just to properly work.

Please assist.

Actually there is issue for the hosting.

Please check this article:

https://artbees.net/themes/docs/register-product-fails-with-connection-timeout/

Our ticketing system works ok. You need to sign up here:

artbees.net/themes/

Then add a ticket here:

https://artbees.net/themes/dashboard/new-ticket/

Thank you,

This option is same as Jupiter which we already gave same answer for this question.

Thank you.

Hi, first of all The Ken is a great theme! I have only one question before buying it: a videoclip in home video slider (made with 4-5 videos of 5-6 seconds) starts when it comes in the homepage or they are all preloaded toghether and played in loop with random “cuts” in the slider? Like Bridge theme original demo, for example:

http://demo.qodeinteractive.com/bridge/

Thanks a lot

This option is same as Jupiter which we already gave same answer for this question.

Thank you.

Double post due to Firefox freeze, sorry

No Worries :)

chineex

chineex Purchased

Hi there,

I found a bug with the responsiveness on smartphone when you have left or right aligned menu.

Can you please help me fix that ?

Live here : http://mobydish.com

Screenshot : https://box.everhelper.me/attachment/473759-cr3Fc76KUBQuMi9l/screen.png

Cheers

This is something that our support staff should check in details for your case.

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.

Thank you.

Artbees Support Desk

Why isn’t my search functionality working on my site?

http://thechasedesign.com/REC

Thanks for your time

This is something that our support staff should check in details for your case.

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.

Thank you.

Artbees Support Desk

Can you please tell me how to change the font used for Edge Slider captions?

You will need to do it via custom css code.

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.

Thank you.

Artbees Support Desk

vitalsweb

vitalsweb Purchased

I just upgraded the site to tne new Ken 3, I’m having problem with shopping cart pages. The CART page and CHECKOUT, MY ACCOUNT pages do not show items purchased and the form fields. I checked your DEMO and same thing happens there. Anything I have to do or you will provide an update for these broken pages? I tried to submit support ticket, that does not work either on your site. The site stopped working http://www.zerogvape.com/products

This is something that our support staff should check in details for your case.

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.

Thank you.

Artbees Support Desk

sims158

sims158 Purchased

I’m having the same issue as Vitalsweb above. And before you say open a ticket, I can’t because although I am a registered support user every time I try and reset my password (which I have forgot), it won’t let me I get the message “invalid key” when I try and set a new password. I even tried to create a new user but the new user form isn’t working on your site. It expands past the top and bottom of the page and can’t be accessed

Please kindly register as a new user in artbees.net/themes and you will be good to go.

Thank you.

I can’t create a new user because your new user form isn’t working.

Would you please give us more detailed information on what do you mean by it is not working? I just checked and could create a username.

Please kindly check the website with other machine or browser.

Thank you.

Plugin Upgrade: LayerSlider WP >>> You need to authorize this site in order to get upgrades or support for this plugin. Purchase a license or enter an existing purchase code. >>> What should I do? Thanks a lot. Bruno

You do not need to do anything. That is ok as you did not purchase it, we included that in our theme.

Please read this article for more information:

https://artbees.net/themes/docs/layer-slider/

Thank you.

I do it. Thanks a lot. Best regards. Bruno

Hello, I purchased this theme and I’m having a bit of trouble getting the images to be responsive on mobile. Could you point me in the right direction on how I can make sure my edge slider and images in my rows are responsive to mobile and tablets. Thank you!

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