Discussion on The Ken - Multi-Purpose Creative WordPress Theme

873 comments found

eyepick Purchased

Hello can someone from Support address ticket number—

4191—Issue Using SSL Certificate on The Ken Theme

Thank you.

ChristopherAmirian

I will follow up.

Default-user
eyepick Purchased

Can you take a look again? The errors come from your child theme’s custom.js and from google fonts that the Ken theme uses.

All the errors point to your theme. The screencast shows it. How can you say it is not your theme’s doing?

http://fonts.googleapis.com/css?family=Exo:900 http://fonts.googleapis.com/css?family=Open+Sans+Condensed:700 https://www.anynamesite.com/wp-content/themes/ken-child/custom.js


Your theme uses google fonts. Open Sans, I think, is default.

Default-user
eyepick Purchased

Do I have to wait for another 24 hours before I get a reply?

Yes, were is the support? I need my ticket answered. Hellooo…

artbees

Hey nordicgreen,

Can you please write your ticket number?

Default-user

Hi, it’s #4178

ChristopherAmirian

Following up.

RVolton Purchased

Hello,

I have when problem.

When reducing the screen does not show video.

How solve this?

http://www.timberta.lt
ChristopherAmirian

Hi there,

This is the default behavior of our theme as Video Backgrounds are not showing correctly on mobile devices for the time being, that is why we change it to simple image.

We need to wait till Mobile Browsers evolve and handle Video Backgrounds better in the future.

For follow up questions please contact our support system.

Thank you.

Artbees Support Desk

Knowledgebase
eyepick Purchased

Hello Christopher,

I reopened ticket 4191. It should remain open till there is a solution.

Default-user
eyepick Purchased

Ticket 4191 was marked as “closed” before I replied to it and reopened it.

I don’t know if a ticket designated as “closed” on the front end of your Support remains “open” in your back end. As far as I am concerned, I saw my ticket closed without resolution so I reopened it.

I’m still waiting.

Default-user
eyepick Purchased

Any update yet to ticket 4191?

ChristopherAmirian

Please consider that as soon as our Agent answers to a ticket it gets closed, but you can easily reply to very same email if the issue is not resolved yet.

Thank you.

I got the Ken which has an amazing look but it takes up to a minute to load one of your demo pages hosted under my domain name, why is that? I mean even your own demo is a bit slow but not that much. Is there anything can be done to speed the loading?

ChristopherAmirian

Hi there,

We used some tricks to make our demo work fast inside our domain. Please see recommended ways for this:

Moreover upcoming version 3.0 will be much faster.

Thank you.”>

Is it possible to test drive the admin panel? I would like to see what the options are. If not screen shots would be fine. -Thanks

ChristopherAmirian

Hi there,

I suggest that you check our video series. That will help you a lot to find out details about admin panel:

Video Tutorials

Thank you.

mtmfx

I am interested in the theme settings like colors, fonts, etc. There is nothing in the videos that cover that.

Beatroom Purchased

I’m starting to regret buying this theme, it’s impossible to install it like the frikkin demo.. got many developers to install it for me and no one can get it like the demo, why is it so hard like that, joomla is way easier it gives you a quick installation and in 1 min you have the exact demo but this is pain in the A$$, can I Refund?!

Beatroom
Beatroom Purchased

i need a ready installation that i can use with buddypress or any backup software.. so that i can import the backup so it install the website as is.. but trying to figure out menus, widgets, etc.. it’s impossible..

artbees

I do get your point. We have been working on the largest version of the Ken yet we have released (V3.0) which has one click installation. We have done this changes in our other theme called “Jupiter” and these days busy implementing all additions and enhancements for ken too.

Basically you will be able to get all stuff set up with one click. but again these steps are not so much to not be able handle them. Wordpress themes (most of them) needs some learning curve. reading docs and video tuts are required.

I will try to help you in our help desk and I will set up things for you.

Please mention your comment and my response (Lead Developer) in our ticket body and our support team will assign your ticket to me.

Thanks

Beatroom
Beatroom Purchased

i got 2 developers to do it and they couldn’t get it right… what am i going to do by reading docs if devs can’t do it.. but this one click installation is brilliant, when will it be released then? so i can wait for that.

Hi,

Why the theme hasn’t been updated for wordpress 4.0 yet??

ChristopherAmirian

Hi there. We are going to have Major release (Version 3.0), soon which is compatible with WP 4.0

Thank you.

budnubac Purchased

Hi, I just want to know if I do something wrong with the one page template because I have a big problem. I’d set up a one page menu as indicated in the documentation, all works fine, but when I enter in a post detail for example, the one page menu didn’t works. So I’m blocked in my page details and I need to click on the logo to go to another section.

Is there any issue for this ? In conclusion, when I enter in a detail of the porfolio or a post, my menu is totally inactive.

ChristopherAmirian

Hi there,

I think this is the hybrid menu problem. You need to add your links in absolute way not relative.

For example instead of #blabla add http://yourwebsite/#blabla

For follow up questions please contact our support system.

Thank you.

Artbees Support Desk

Knowledgebase

Hi,

I know its a bit early in the process, but I want to poke you about my #4283 ticket regarding I can’t find Tabs or Accordion in the Page Composer.

All the best Johan

artbees

Hey Johan. you will get a feedback from us in few minutes.

Thanks

Default-user

Excellent!

extpur Purchased

Just showed up to cheer team ArtBees as you get Ken 3.0 out!

There have been some pretty rough comments here, so I thought that I would drop by to let you know that you are guys are doing top notch work and have been consistently delivering the best quality with every release.
I am one of the thousands who have had the chance to experience the great work you guys put out there!

My somewhat personal interaction with the lead developer informs my statement that he is a solid guy, very committed and deeply cares about the product.

All the best guys! Eagerly awaiting the 3.0 release!

Hi,

this has been asked by “pauljg” 5 months ago but doesn’t seem to be fixed.

The Icon Text simply doesn’t work properly on IPhones and IPads (which I use as devices) when it comes to clicking. On my computer it works perfectly. I use it on an ordinary Page.

Examples:

• If I add an e-mail adress to an Icon Box, the clicking area is very small and lives just below the envelope icon. You would have wanted the whole Icon Box to be clickable. The same goes for a telephone number – clickable area is so small its hard to find it almost.

• I create an ordinary Icon Box with just texts, no clickable content, and it work ok only ONE time (i.e switching between texts) on my IPad. Then it refuses to switch text again and stays on the first displayed text. Even if I reload the IPad page it stays the same. Strange…

• On my IPhone 5 it’s impossible to get the Icon Text to switch between the two texts at all. It stays fixed on the first displayed text, not showing the other text.

Is any remedy to this problem in the making? :-)

All the best Johan

somora Purchased

Hello Guys, congratulations for the job, is an awesome theme! I just wanted to check with you when is going to be released the 3.0 version because ineed to set up a new website and i would love to use this theme but maybe i wait for the next version.

Thank you

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