This author's response time can be up to 1 business day.
When are you going to fix background problem in “Custom Settings” ? Just don’t tell me to open a ticket, I’ve already done it, 3 months ago, and I was promissed that it would be fixed in the next update. Background is streatched to enormous size on the ipad. It will get back to normal when you open the menu. You need to test it on ipad, don’t resize the screen on PC. Here;s the example : http://www.mtbtreks.com/mtb-videos/
There is an indication that you did not purchase our theme at all.
Please note that we do not provide post-sale support in item comments section. Please kindly refer to our support desk and open a ticket to get the quickest and best solution tailored for you by our support experts. Based on your ticket, you will normally receive a response within 24-48 hours.
I need to use my site as https: and have to update Google Maps for it to show. Can you tell me what code to edit and where to find it?
This is something that our support staff should check in details for your case.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter?
Based on your ticket, you will normally receive a response within 24-48 hours.
Christopher, when is the next big update due/planned?
A smaller release is planned within a week. But we do not have an ETA for a big one yet. Thank you.
thanks for the update
We are working so hard and some great things gonna happen for artbees themes but we will release some routine updates along the way. stay tuned
I want to translate the contact form to Spanish and Catalan, depending on the language selected by the user (I’m using Polylang, similar to WPML). Would you give me, please, some instructions to do this? Thanks!
Ken is not compatible with Polylang. You need to use WPML. Thank you.
Hi! I’m using Polylang and it’s working right with The Ken by now Maybe I could follow the same steps that you would recommend for WPML.
No it will not work ok as you can not translate theme settings for each language.
Anyway we only support WPML at the time being.
For follow up questions please open up a ticket in our support system.
The Best, or One of the best, themes in here. I am just an regular user, and for me this the best theme in years. Easy to use, lots of options and very sexy theme! Don’t hesitate to buy it! Cheers!
Thank you for your kind comment
Hello! I’m using contact forms on different pages and I would change the subject of the mail I receive depending on which page is located the form. Could it be possible?
No it is not possible to do such a thing. Instead we suggest that you use 3rd party plugins such as Contact Form 7 which Ken is compatible with.
Is there a max size for mobile logo? Is there some size limitation for Mobile logo?
Yes, for the desktop 400px and for mobile it usually is 250px.
Is THE KEN v3.2.1 compatible with with Woocommerce 2.3.11?
“ken/woocommerce/myaccount/my-orders.php version 2.2.0 is out of date. The core version is 2.3.10, “
mm…. Our dev guys informed us that new version is compatible with 2.3.11, but the one you mentioned is something which I will inform our dev guys for sure.
You are right and we just fixed it. Please open a ticket and we will share you the fixed file.
Hi there, is it possible to add custom icons to Animated Columns? If so, how would I go about doing this?
No unfortunately it is not possible to upload your own images in Animated Column.
Please kindly ask about this as a feature request here:
One of my client purchase your theme, and right now I’m working on that.
But there is one issue with theme, actual theme is working fine and smoothly.
When I try to install our custom developed plugin in to theme its not working means..when I put short code for that plugin in any page its not working just showcase short-code text on page when we view page in browser.
And plugin work perfect with other themes.
So, Please suggest any possible solutions.
I noticed the ken theme is creating a lot of “dynamic-styles” elements that contain css as text. Is there a way to remove those style elements or move them to a dynamic style sheet, because this will have influence on our seo performance.
I want to integrate social sharing icons with the image gallery. Is it possible to have social sharing icons displayed when you click on an image in a masonry media grid or image gallery. Or is it possible to click on each image in the image gallery and have it take you to the page where the image is located rather than displaying the image on the screen? Thanks
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Why buy with Envato
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.