Discussion on The Ken - Multi-Purpose Creative WordPress Theme

1211 comments found

does your theme support learndash ?

ChristopherAmirian

Hi there,

We do not tested that plugin with our theme, so we don’t know actually.

is your theme fully compatible with learndash and buddypress ?

ChristopherAmirian

Hi there,

We did not tested that plugin with our theme, so we don’t know actually. But regarding BuddyPress , our theme is compatible with 2.1.x version series.

Thank you.

robertvoy Purchased

Hey guys,

great theme!

I’m having an issue with Mobile logo. I’ve uploaded a logo 207 px by 40 px and it’s getting all squashed in the mobile layout. I’ve checked to see if it’s indeed using the mobile logo and it is, but forcing it to stretch like that:

http://i.imgur.com/H2GrzuY.png

ChristopherAmirian

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.

Thank you.

Artbees Support Desk

Knowledgebase

Hi!

First of all, great theme! So much customizability! I have a few questions though. Sometimes my site doesn’t display certain Google fonts properly. For example, Oswald Headings get cut in half for some reason. How can I solve this?

Another question—will you be able to support custom web fonts in the future? Would be great if the theme allowed for that option.

Thanks! Lara

ChristopherAmirian

Hi there,

Some browsers may render some fonts badly and this is something out of our control. But to be sure I encourage you to open up a support ticket so we can take a deeper look at this.

Regarding the feature request kindly please add it here:

http://support.artbees.net/support/discussions/forums/1000197562

Thank you.

Artbees Support Desk

Knowledgebase

Hi!

What should I consuder when I upgrade to KEN 3+ from KEN 2?

What about the page builder transformation to visual composer etc.?

Thanks,

Alex.

ChristopherAmirian

Hi there,

Please backup your website completely then do as follows:

Please update theme to latest version using this guide:

http://support.artbees.net/support/solutions/articles/1000089500-how-to-update-jupiter-theme

Please go to plugins and deactivate, then uninstall Visual Composer plugin completely.

Please go to Appearance -> Install Plugins and install Visual Composer plugin again.

For follow up questions please open up a ticket in our support system.

Thank you.

Artbees Support Desk

Knowledgebase
kwiecu Purchased

Hi. Could have look at the ticket #9859. It hasn’t been answer for a quite long time.

ChristopherAmirian

Hi there,

We will follow up this.

Thank you.

kwiecu
kwiecu Purchased

It’s been answered. Thanks.

urbanwed Purchased

How do I install all the old templates prior to V.3? I can’t find the xml file to import the styles. Simple Startup and Niche Company and all the rest?

ChristopherAmirian

Hi there,

Unfortunately it is not possible to have old template files with new version.

Thank you for your understanding.

phacebook Purchased

Hi guys,

Seems that the Instagram widget has stopped going full-width. There seems to be a column on the right side that won’t go away.

Also, my video backgrounds still appear to be blinking or completely black in Chrome.

ChristopherAmirian

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.

Thank you.

Artbees Support Desk

Knowledgebase

How can I make a Column Sticky. I want to be able to scroll down and have the Column Sticky, within a Row / Page Section. TY.

ChristopherAmirian

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.

Thank you.

Artbees Support Desk

Knowledgebase
mikedubs Purchased

love the addition of the new subscription widget but heads up the button says SING UP not SIGN UP :)

ChristopherAmirian

Thank you for your report we will inform our developers.

This seems like a blatantly obvious bug but nothing surprises me anymore with themes on this site….anyway your real estate demo looks all scewy on my tablet in vertical position…everything is being cut off at the edge of the page. I’m using a 1 year old Samsung tablet.

ChristopherAmirian

Would you please give us the exact URL that you see the problem? We will inform our developers if we find a bug :)

Thank you.

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