An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by theMOLITOR
They will respond to buyers' questions via their own support system.Go to item support
Additional information from theMOLITOR:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Support for third party software and plug-ins.
- Customization and installation services.
For customizations, please use this form: http://themolitor.com/custom
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Elite Author
- Sold between 250 000 and 1 000 000 dollars
- Won a Competition
- Featured in a Magazine
- Was featured in a podcast
- Author was Featured
- Author has had an Item Featured
- Interviewed on the Envato Notes blog
- Contributed a Blog Post
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Has attended an Envato Live event
- Attended a Community Meetup
- Beta Tester
- Grew a moustache for the Envato Movember competition
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Referred between 500 and 999 users
- Bought between 10 and 49 items
- Exclusive Author
- Has been a member for 6-7 years
- United States
|Created||25 July 11|
|Last Update||26 November 13|
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