An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, theMOLITOR, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from theMOLITOR:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Support for third party software and plug-ins.
  • Customization and installation services.

For customizations, please use this form: http://themolitor.com/custom

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Can I suggest features to add to this theme?

Does Google charge me to use Google Maps?

Google will charge for the Google Maps API service when more than the limit of 25,000 map “hits” are made in a day. Google says that this “will only affect 0.35% of users”. Google will be charging $4 per 1,000 views in excess of the limit.

Can I focus on a city instead of the world?

Yes, you can control the zoom level, which will allow you to focus in really close or really far away. If you only have pins in a single city, you can adjust the zoom level so that all you see is that city. Example: http://lakewaparks.com

Does this theme work with WordPress.com?

No. A self-hosted WordPress installation is required. More info here: http://en.support.wordpress.com/com-vs-org/

Are customization services available?

You can submit a customization request here: http://themolitor.com/custom

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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