An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by 2lip

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from 2lip:

I will answer simple questions via the comment section of this item. For all other support questions or feature request, please use the contact form on my profile page. It may take up to 48 hours to reply to support requests. Best regards, 2lip

Frequently Asked Questions

When I paste the code into the Custom HTML box of my Tumblr Dashboard and save it, the website looks scrambled and I can see weird code snippets spread across the site. What should I do?

Please make sure to open the main HTML file of the playground theme with a text-editor before copying & pasting the code into the Custom HTML box on Tumblr.

For Windows, you can use Notepad++, which is a free text-editor.

If you are a Mac user, you could use Textwrangler.

Open the main HTML file of the playground theme in one of these 2 applications and copy the entire code before pasting it into the Custom HTML box of the Tumblr Dashboard.

How do I enable the Twitter widget?

The option to login to Twitter has moved in the Tumblr Dashboard. You should now press the “Settings” button, which is located directly under the “Customize” button. Scroll down a bit and find the option to login to your Twitter account.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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