1483 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I have a couple of questions

What must i do, to resolve the problem with google maps, with other words what must i write in the geolocation ?

How can i change the “Read More” button to “Lees Verder”

I dont get the functionality of the menu card !

Please HELP !

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
yu-min Purchased

Gallery was make.

Pagination are not displayed in the Number of items per page.

There are 40 sheets photo, you can only view 10 sheets 10 sheets, which is set at the page.

Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I would rate this theme 5 stars, but I am getting no support at all and it looks like people who purchase this theme aren’t getting any support either. I followed all steps in the documentation, yet the menu card is kind of tricky to set up. I asked twice in the support forum, no reply at all. I asked here in the comments, no reply at all. This results in my website being offline since 2 weeks. Search didn’t help because all I find are answers that state to send the team the log in and they will fix it. This is nice and kind, but not in any way a help for other customers who want to solve a problem fast and on their own.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I purchased this theme, but realized that it’s php based. I need pure HTML version for this. Is it available?

Thanks.

redfactory

Hi,

No sorry we don’t have a html version of this theme. If you haven’t downloaded the theme yet you can ask for a refund here on Themeforest. If you have then I don’t know if they will give you one since it’s clearly stated that this is a WordPress theme.

If you have some php knowledge then you could try to filter the WordPress code out.

Hope this helps :)

  • Bought between 50 and 99 items
  • Croatia
  • Has been a member for 3-4 years
Zaccc Purchased

Can you be a bit faster with support? I wait 5 days for a response.

redfactory

On it! I’m catching up on all support questions today :D Check our support forum for your answered tickets.

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

hello, as it does to increase the space for the logo at the top of the site? Thank you!

redfactory

Hi,

We’ve set up a dedicated support forum to handle any support questions you may have: http://www.redfactory.nl/themes/forum. We’d be more then happy to help you there :)

Cheers!

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
mosdos Purchased

Can the author or anyone who has purchased this theme and solved the following issue help me please?

For some reason, the “theme-specific” theme settings menus are not showing up anywhere. According to the Red Factory documentation on the theme demo site, there should be “The Restaurant Theme Settings” and “Editor” menus under the “Appearance” menu.

I host a multi-site Wordpress server and I am a network and site admin, yet these menus are nowhere to be seen.

This makes the entire theme useless since I can’t change logos, colors, etc.

PLEASE HELP !

redfactory

Hi,

1) Open up controlpanel.php in the /backend folder in the theme folder.

2) Skip to line #35 where it says:

add_theme_page('Theme Control Panel', 'Theme settings', 'edit_themes', $this->themename, array(&$this, 'optionsmenu'));

And change the “edit_themes” to “edit_posts”. That should solve the problem :) Multi site installs don’t have the edit button available, so it’s supposed not to be there ;)

For further questions please use our dedicated support forum: http://www.redfactory.nl/themes/forum. It’s searchable so you’re more then likely to find your answeres there :)

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
sgbbq Purchased

hi there this is a repost regarding The Restaurant theme,

i posted on the forum and was hoping for some help regarding integration of cart 66 and the problems with table properties when the page loads.

pls assist, as the support has been rather long thus far… :)

1) http://www.redfactory.nl/themes/forum/topic/234/html-table-properties-not-showing-up

2) this is a repost from a month ago , http://www.redfactory.nl/themes/forum/topic/232/pls-help-its-been-a-month-since

pls assist in the support and any help is much appreciated. looking forward to you replies. :)

cheers, sgbbq

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
tfmwa Purchased

I’m normally not one to bash people that contribute to the community, but I would definitely not recommend buying any themes from this author.

Support has been slow or non existent for numerous users ever since I bought the theme in November 2011. And I’m not talking about the ones that don’t RTFM . Actual support questions and bugs that go unanswered for weeks if answered at all.

Redfactory gives the impression of being a 1 man operation that’s in way over its head. Being far more concerned with new sales than supporting existing customers and not taking any visible action to improve this situation.

redfactory

Hi,

I’m really sorry to hear that you had such a bad experience with us! Support has indeed been hard on us the last couple of months, and we’ve just asigned someone new to help us in this matter :) It’s thanks to all our buyers that we’ve been able to make it this far and improve the theme as we did, and we will do our best to answer all questions as soon as possible!

Again sorry for this, we are doing our best to catch up agian :)

Cheers!

  • Bought between 50 and 99 items
  • Croatia
  • Has been a member for 3-4 years
Zaccc Purchased

I agree with tfmwa. Customers helps one to a another to solve the problem. This should be reported to Envato. This is a shame. He took the money and not providing any support. No one has managed to integrate the cart into his template.

redfactory

Hi,

Like I just replied to tfmwa, support has indeed been hard on us lately. We’ve got so much feedback and support questions that it’s hard to catch up sometimes. Luckily we’ve found someone to help with the support and will help us answer all questions as soon as possible! Please note that support is not required by Envato, but we still very much like to give it anyway. This community has given us a lot, and I don’t see why we wouldn’t give something back in return :)

We will get to your support questions as soon as we can!

Cheers :)

redfactory

Hi Zaccc,

I just replied to your tickets on our support forum!

Cheers :)

redfactory

Also a follow-up question: You mention no one has managed to integrate the cart66 plugin, but where did you get this information? The plugin actually can be integrated into this theme. There are a few topics on the support forum about the cart66 plugin, and they all managed to use it but have questions about specific functionalities. If you have trouble using it then please do tell me so I can help you on you way :)

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
sgbbq Purchased

Zaccc and Tfmwa i am sadden slightly by you reviews and i’m honestly and truely stuck in my development with the theme now.. its been almost a month and i truely am still hopefull that i can get somemore support. its the only way forward for my site…... :(

sgbbq..

redfactory

Hi sgbbq,

We’re catching up with support as soon as we can. No excuses here. We’ll help you get your site up and running asap :)

Cheers!

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

..

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
Hi guys, I am building a template for a client and it has to be as similar as possible to this website http://sportsbeyondsports.com.au/greginglis/ The template that I built (I am getting there) http://greginglis.com.au Could you help me to put only one image on the background + little image on the top right side + 1 post full width on the home page Also on the page BLOG I coud not figure out how can I add “read more” after the 1st paragraph , now it’s showing full post. I just want the featured image with few characters. Thank you
redfactory

Hi,

We’ve set up a dedicated support forum to handle any support questions you may have: http://www.redfactory.nl/themes/forum. We’d be more then happy to help you there :)

Cheers!

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
santolla Purchased

For some reason, it’s giving the full post in the blog page. Is there any way to make it just show a summary?

redfactory

Hi,

We’ve set up a dedicated support forum to handle any support questions you may have: http://www.redfactory.nl/themes/forum. We’d be more then happy to help you there :)

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
vicky_fi Purchased

I have updated the wordpress to version 3.4.1 recently, and don’t see theme settings visible in the wordpress.

They were visible before upgrading …..... Is your theme not compatible with the latest version of wordpress.

Any solution to tackle this issue …....?

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Hello. I have a questions? How to change logo size for bigger? How to change logo background black color for other? thank you

redfactory

Hi,

We’ve set up a dedicated support forum to handle any support questions you may have: http://www.redfactory.nl/themes/forum. We’d be more then happy to help you there :)

Cheers!

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Hi After instal this them “Theme Options” panel is different than in documentation??? I add sidebar and widget and i don’t see this on my page? IF THE THEME IS BROKEN I WANTS MONEY BACK !!

redfactory

Hi,

Like I’ve mentioned in my previous comment, we’ve set up a dedicated support forum to help our buyers. A lot of questions have allready been answered there.

This theme has over 3000 sales so it is very unlikely that it’s broken or doesn’t work completely. If the theme doesn’t work as advertised then you can ofcourse request your money back from Envato. But please, first visit our support forum, you’re likely to find your answers there ;)

Cheers!

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Please help. Somebody knows how to change size thumbnails in menu? thank you

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, Just figured I would cover all of my bases and post my question here too. The theme settings does not have Front Page Settings. I have a fresh install of WordPress 3.4.1, I seem to see other people are having my issue.

For now I’ll have to hard code it into the page, but my clients won’t be able to update their site until this is fixed.

Any help would be greatly appreciated, I suspect this is an issue with the latest version, everything else is great!

redfactory

Hi,

The Frontpage section in the admin has been gone since v3.0 because it’s no longer needed :) The tab enabled you to fill in the images, titles and text of three text sections on the frontpage, but since it’s all widgetized this is no longer needed. Widgets also give you more flexibility with content on the frontpage :)

I noticed this is still in the documentation, so that’s indeed our fault. The whole documentation will be updated in the next release of the theme, since there going to be quite some changes. Menucard builder anyone? ;)

Glad you like the theme :) If you have any questions, please let me know!

Cheers!

Default-user

Hi thank you for your prompt response, If that is indeed the case, the Front Page widgets are not appearing correctly on the home page. My website is http://onefishtwofishsalisbury.com

I have the custom content widget in the Front Page Widget section, but I don’t even see the call for the widgets in the source.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi thank you for your prompt response, If that is indeed the case, the Front Page widgets are not appearing correctly on the home page. My website is http://onefishtwofishsalisbury.com

I have the custom content widget in the Front Page Widget section, but I don’t even see the call for the widgets in the source.

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