1515 comments found

shapla Purchased

Hi , I need help and I have asked for help on support page but didn’t get any reply and it’s been 4 days. Can you please help me to display menu card in one column then next page I mean One page for one menu category. Please need help Thanks

redfactory

Hi Shapla,

I’ve answered all your questions on our support forum :)

Cheers!

shapla Purchased

Hi I also need help that how can put only 1 item on the front page please help and need in the centre

Such as Welcome(title) Hhhhhhdhhdhdhdhhddhhdhddhdhhd Ddhdhdhhddhhdhdhdhhddhdhdhdhdh

redfactory

Hi Shapla,

There’s already a topic on our support forum where I’ve explained how to do this :)http://www.redfactory.nl/themes/forum/topic/327/front-widget-container

Cheers!

shapla Purchased
Hi there I also need disparate help to make full width red menu container Where all the menu on http://newshaplawatford.com/shapla/about-us Hope you understand my need
redfactory

Hi Shapla,

I’ve answered all your questions on our support forum :)

Cheers!

As much as I hate to do it, I have to drop my rating heavily on this theme until responsiveness is added. Been looking forward to mobile css for months and months now. Mobile viewers comprise a hefty percentage of my (and many others restaurant’s) website views. I don’t want to switch themes, but the lack of responsiveness is making this theme antiquated. Please consider it!

redfactory

Hi,

We’re working on it. I think I’ve posted this in the support forum as well; We’re making two new (responsive) restaurant themes first, and use the experience and user feedback to update this theme. Since this theme has so many users we can’t afford to make mistakes ;) I hope you understand.

Cheers!

Hi,

I am thinking about buying this theme, how easy is it to update the menu? I’m making it for a friend who is a complete novice at computers! could you send me a screen shot of how this is done in wordpress? mail@michaelmclaughlin.co.uk

redfactory

Hi,

The menucard consists of normal WordPress posts with some added fields. There’s a special page template where you can select (and reorder) which categories you want to show on your menucard, and the rest is automated :) It’s really very easy to set up. A lot of our buyers are restaurant owners themselves, and they have very little experience with WordPress. I can send you a screenshot, but it would simply be a screenshot of a normal WordPress post ;)

If you have any further questions, please let me know!

Cheers!

ambicx Purchased

Hey just downloaded the newest update. How do I update the theme without losing all the theme settings and everything else that I have on my site?

redfactory

Hi,

If you haven’t made any changed to the code then you can overwrite the theme folder without any problems. However, I do recommend making a backup of the old version and exporting the content in WordPress. If anything goes wrong you’ll always have something to go back to.

Cheers :)

induja Purchased

Hi, Please help me with the issue i have got. I purchased this theme yesterday and my wordpress is 3.5 version, i uploaded it in my wordpress but the error coming like this: Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

I dont know what to do with this issue? Please help me with this issue, i dont want to lose this theme, since i love it, but same time, please resolve this issue why its happening like this? Thanks, Indu

redfactory

Hi Indu,

Envato has a nice detailed blogpost for the missing stylesheet: http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do

It has to do with uploading the whole package instead of only the theme ;)

Hope this helps!

shapla Purchased

Hi Could you please reply with details I am still waiting for your reply. It’s really urgent. I really appreciate your reply. Thanks

redfactory

Hi,

I’ve just send you an email with the details :)

Cheers!

8persap Purchased

Hi there, hope all is good.

Is there any plan for WooCommerce integration at all?

Cheers

Mark.

redfactory

Hi Mark,

No we currently don’t have any plans to integrate WooCommerce. Maybe in the future but not anytime soon, sorry.

Cheers!

8persap Purchased

Ps. Will this theme be made responsive anytime soon?

Thanks

Mark.

fiwhite Purchased

Hello,

i have purchased the theme restaurant and i am having problem with the social sharing in theme settings, i have already enabled the social sharing facebook but still it is not appearing on the website. kindly assist me on this problem.

Thanks

redfactory

Hi,

We’ve set up a dedicated support forum to handle any support questions you may have: http://www.redfactory.nl/themes/support. We’d be happy to help you there :)

Cheers!

Had some questions regarding the cart and the integration of Ideal, send it through TF and mailed you. Please check it out, want this theme for a customer.

redfactory

Hi,

Just send you an email :)

Cheers!

comptss Purchased

I bought 2 of your themes, The Restaurant and THE BEAUTY SALON and sent you emails last 4 days but received no answer!!!!!!!!!!!!!!!!!!!!!!! I have problem with set up a galley. With other themes my Gallery works but as I change to your theme, it stop working and opens a new explorer page to show the picture instead of its normal play frame. I tried lot of gallery plugins and all have problem with your theme. I need to fix it as soon as possible. my project is paused and I can not get support! If you do not check and answer your customers email, I hope this public forum helps!!!!

redfactory

Hi,

We get a lot of emails, so that’s why we stated on our theme pages that we can not offer support via email. It will simply be overlooked, and that’s what we want to avoid.

Can you open up a ticket on our support forum? That way we can hangle it asap :)http://www.redfactory.nl/themes/support

Cheers!

comptss Purchased

I tried several times. Every time I receive this massage: You don’t have permission to view this category.

Could you make it easier! I have never seen such a complicated site and every links ends in nowhere!!!!

Please send me the structure how I can open a ticket (I have 12 year experience but I have really problem with your not user friendly support site).

redfactory

Hi,

You can verify you purchase code here: http://www.redfactory.nl/themes/account/verify_purchase

After that you should have access to The Restaurant category :)

Cheers!

Your theme looks really great… before purchasing I would like to know if its compatible with other languages that are made up of totally different characters than English. And in addition, is it translation ready. Thank you!

redfactory

Hi,

Yes the theme is translatable. If the fonts support the characters depends on the font you use. We have a list of google fonts in the theme that you can use. I would check on in the google font list if they support the characters you’d like to use.

Hope this helps :)

Hey there, I’m wondering about the same thing as TamirW above is, could you please inform us. Thank you!

redfactory

Hi,

I just replied on TamirW :)

Cheers!

sgranata Purchased

Hello,

I recently bought your template because I was fascinated about the menu card feature – now that I have it installed and see the way it works in the background (posts and post categories) I am missing a important feature..

By default, the “SUB”-categories on the menu card is sorted by A-Z, but I need to have the same order as on my customers printed menu card. I inserted everything in the correct order, because I was hoping there would be an option to sort them via ID too.

My question now is: is there a possibilty to order them by ID instead of the first letter? (Maybe in future some fancy drag & drop like the main categories?)

Regards

redfactory

Hi,

We’ve set up a dedicated support forum to handle any support questions you may have: http://www.redfactory.nl/themes/support. If I’m not mistaken there was a user who had the same problem and he used a plugin to get in the correct order :)

Cheers!

sgranata Purchased

sorry for double posting: I unlock the restaurant forum inside your support site, but cant verify my purchase somehow…

I went to http://support.redfactory.nl/envato-license-verification/ and copy&pasted my purchase code, but your system tells me the code is not valid.. :(

purchase code
redfactory

Hi,

That’s our new support center you’re using, and we currently only have The Beauty salon and The Vacation rental on there. Could you please try here: http://www.redfactory.nl/themes/support

Your purchase code should work there :)

Cheers!

Hi!

I’ve purchased this theme and like it a lot. Only there is one thing I don’t understand. I’m making a menucard and integrate products in it. The first 3 categories went well, but now (the next day) i am trying it again and the categorie won’t show up in the menu. I followed the tutorial as well but still no new categorie in the menu. Can you help me with this? Hope to hear from you as soon as possible!

redfactory

Hi,

We’ve set up a dedicated support forum to handle any support questions you may have: http://www.redfactory.nl/themes/support. We’d be happy to help you there :)

Cheers!

shutlar Purchased

Hello I have bought your theme and love it we can’t work out how to get the grey sub headings to show on the menu card though.

Please could you advise how this is done so we can finish the website.

Thanks in advance for your support.

Below is a link to what I mean..

thanks

http://jadegardenweymouth.co.uk/wp-content/uploads/2013/01/problem.jpg
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