1504 comments found

  • Australia
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hi,

Everything works fine, except that the menu card shows all categories and items in only the left column, the right column in empty… (http://oceanviewtakeaway.com.au/menucard/)

Also, I tried to rearrange the menu categories by dragging and dropping, but when I hit the save button, they don’t get saved..

Thanks for your help :)

redfactory

Hi,

We’ve set up a dedicated support forum to handle any support questions you may have: http://support.redfactory.nl/. We’d be happy to help you there :)

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi there,

You say that there are 4 different base colour versions you can choose from, and that you can alter the colour of any aspect of the site.

Is there any chance that we can see these other colour versions (either as PSD or live site)? I am particularly interested in the grey version.

Thanks!

redfactory

Hi,

Actually you can choose any color you want :) We had four presets in an old verison of the theme, but now you can use the color picker to select whatever you like.

I made a screenshot of the frontpage with a grey color selected: https://dl.dropbox.com/u/1232412/therestaurant_grey.png

If you have further questions, let me know :)

Cheers!

Default-user

Perfect, thanks! I just wanted to see what it looked like in a different colour.

redfactory

Also, if you go to http://www.redfactory.nl/themes/ and you go to our restaurant theme page, you can download the psd for free at the very bottom of the page :)

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

How can i break menu into parts Like Lunch, Breakfast, Specials and things like that i want to create unique menus for each section not make it slide left & right thanks

redfactory

Hi,

We’ve set up a dedicated support forum to handle any support questions you may have: http://support.redfactory.nl/. We’d be happy to help you there :)

Cheers!

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
rstpierre Purchased

We cannot get the slider or menucard to function properly on our site (http://www.dragosrestaurant.com/). We have disabled the slider for the time being, but we’re wondering if there’s any kind of troubleshooting guide or if this has happened before to other sites. We would really like to get the menucard working ASAP since that’s how we list our menu items. Any feedback is greatly appreciated. Thank you.

redfactory

Hi,

We’ve set up a dedicated support forum to handle any support questions you may have: http://support.redfactory.nl/. We’d be happy to help you there :)

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello, First off I must congratulate you guys in a very nice theme. I would like to know if your site will work if I add Qtranslate. I need to have the site in 3 different languages for all content (menus, text, images, banners etc..).

Kind regards, Philip

redfactory

Hi,

Yes it works with Qtranslate, but I’d recommend using WPML instead. They both work just fine, but we’ve worked quite a bit with WPML and we like it a lot. Maybe it’s just a matter of taste ;)

Cheers!

redfactory

Oh and of course thanks for the kind words :) Glad you like it!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi There -

Sorry, I’m unable to log onto the support page you have set up.

I’ve been using your great theme on a website for over a year now, but today I noticed the menus and the slider aren’t working. I think it may be a javascript issue but I’m not sure where to start to troubleshoot it.

Can you take a look at let me know what’s preventing the menu and slider from functioning as they should? Nothing has been changed on the site for months. http://www.centrepointecafe.com

Thank you sincerely.

redfactory

Hi,

Some users on our support forum mentioned that some plugins, which have not been updated for the latest version of WordPress, might brake WordPress. Best would be to disable them for now untill there’s an update.

Also, have you tried our new support forum? It’s at support.redfactory.nl :)

Cheers!

Default-user

Sorry, I’m unable to log on to your support forum.

My issue isn’t with plugins, it’s with your theme.

The slider and menus have ceased to work out of the blue. Would be very grateful if you could please take a look at your theme on my website and let me know why the slider and menu are failing to work: http://www.centrepointecafe.com

Thanks again.

redfactory

Hi,

Did you use the purchase code that can be found here? http://www.redfactory.nl/themes/wp-content/uploads/2012/03/purchasecode.png

I just checked your website and it seems to have an issue with gravatar: http://cl.ly/image/1S2t1U1n040P

Could you please disable that plugin? Untlill they release an update for WordPress 3.5 I’d leave it off since it breaks WordPress. Luckily my theme has nothing to do with it. Other users on our forum had exactly the same issue, that’s why I know ;)

Cheers!

Default-user

Ah, I see I see. Thank you, that was the fix. Much appreciated.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Amoraitis Purchased

Hello !

I put the theme on my ftp filezilla server, but i still don t see the theme on my wordpress cms board, can you help please ??

Thanks ! Alex

redfactory

Hi Alax,

Best would be to upload the theme zip under “Appearance -> Themes -> Upload”. That way you don’t have to use ftp ;)

Hope this helps!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
kikalomy Purchased

hi i have a problem, i put it in the forum but still no reply after a few days!

when someone clicks on my website using a smart phone or device from a google search it takes them to my menu page, at the bottom of the screen it says view full site/ proudly powered by wordpress. how can i get them to go direct to the index page not the menu page?? I also dont want them to see powered by wordpress, my site is self hosted how can i get rid of this.

need help asap thanks

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years

Hi, i want to purchase this theme for eCommerce uses, but want to make sure a couple of things.

1) Can we display the Take Away menu same as in the demo, by using Cart66 lite version (the free one).

2) Do this theme has an Ajax Add to Cart notifications function .(when an item is added to cart).

Thanks.

redfactory

Hi,

Yes it’s compatible with the lite version as well, and you can set it up just like the demo :) I don’t think the cart66 plugin supports ajax add-to-cart functionality, so the theme doesn’t support it as well I’m afraid.

Hope this helps!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Amoraitis Purchased

Hi again ! I succeed installing the theme on wp !

BUT i still don t know how to put the image who moves in the home page, talking about the beef category and another pics moving like a slider, but on the middle of the page (the biggest images), can u help me on that plz ? i know it seems to be categories, but i select “fix pages”,

waiting for your help !

thanks, A

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
kikalomy Purchased

hi there seems to be a major problem with your help forum i have a question i left on their a week ago!!! i also put it on here and its still being ignored, can you tell me why?? its a theme related question which i dont think is unreasonable to ask.

you even skipped over my question and answered the person below me!! you claim you have excellent support but its failing majorly. i would appreciate an answer to my question, if u have no answer or need some time to look please state that but dont ignore your customers, it leaves a bad taste. if u need more details again pls say so.

hi i have a problem, when someone clicks on my website using a smart phone or device from a google search it takes them to my menu page, at the bottom of the screen it says view full site/ proudly powered by wordpress. how can i get them to go direct to the index page not the menu page?? I also dont want them to see powered by wordpress, my site is self hosted how can i get rid of this. when someone googles my site it has an option underneath my site link saying:

Restaurant Menus (this page is drafted on my site so i get page not found) Restaurant Menus. Aiming to bring the exotic flavours of the West …

Cottons Camden The ORIGINAL Cottons Restaurant in the heart of Chalk Farm …

how can i amend these details? thanks

my site: cottonscamden.co.uk (please google to see what i mean thanks)

redfactory

Hi,

I’m really sorry about that! I’ll answer your question on our support forum asap. Let’s see if we can fix this for you :)

Cheers!

Default-user
kikalomy Purchased

great thanks, but i still dont see an answer??

redfactory

Hi,

We’ve just moved servers for our demos. This should make them load a lot faster. Sadly this is causing a lot of work for us as well to get everything in order. I’m working as fast as I can and I’ll try to answer you on our support forum within the next 8 hours!

Thanks for your understanding :)

Cheers!

Default-user
kikalomy Purchased

hi thanks, i tried to go to your forum but its not loading at all!

My problem is this, when someone goes to my website on a handheld device or iPad the drinks menu appears with the homepage/index page url, when you scroll to the bottom of that page it says view full site proudly powered by wordpress, why is my homepage /index page showing the drinks menu even when you type the url in directly for the homepage not the menu? this is the first time I’ve ever seen this problem with a website, is there something within your code which detects mobile devices and directs to the menu page by default, otherwise why would this happen? further to what you recently replied my most popular page is not the drinks menu, its the homepage then my food menu not the drinks?? So i’m stumped i also dont have a plugin for mobile devices installed.

it doesnt re-direct on a regular computer!! need reply asap thanks again,

redfactory

Hi,

There’s really nothing in the theme that makes this happen. What you can do though, is installing the Yoast SEO plugin: http://yoast.com/wordpress/seo/ That will give you some controll over what shows up on google.

The support site is up and running again: http://support.redfactory.nl/

Cheers :)

Default-user
kikalomy Purchased

hi dont worry managed to sort the problem it was jetpack, it has a device setting which causes a re-direct, phew thanks for your help

redfactory

That’s great to hear :) Glad you got it sorted out. If you have any questions, you know where to find me ;)

Cheers!

  • Has been a member for 1-2 years

Can I have your contact email as I’m having problems logging in my account on the support forum

redfactory

Hi,

Have you bought one of our themes with this acount? Usually you’d have a “Purchased” tag in the comments. Have you tried using the purchase code from themeforest?

Cheers :)

Default-user

It was purchased using my other account which I forgot the details of it and I’ve already deactivated my email account so I can request for a new password but I’ve purchased this theme on that account

redfactory

Hi,

Best would be to contact themeforest support to see if they can help you. I have no control over these things.

Best of luck :)

Default-user

I’ve purchase this theme on my other account which I can access and post in your RedFactory support forum but now I can’t seem to access it but I rememered the username

Default-user

Can you reset my password on the support forum?

redfactory

Hi,

You can use this link to reset your password: http://support.redfactory.nl/wp-login.php?action=lostpassword

Hope this helps :)

Default-user

It says Invalid username or e-mail but I’ve typed in the correct username, I think my user has been removed from the system accidentally

Default-user

Is it possible for you to have a look around on your system please

redfactory

I don’t know what your other username was, so I can’t really check it. I also know for sure your acount wasn’t accidentally deleted from the system. You can always try to make a new acount and use your purchase code :)

Cheers!

Default-user

I’ve emailed you the username of my other account

redfactory

Just send you an email :)

Default-user

I’ve replied to the email

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Greetings,

My client has purchased these theme. How can I get the sample data if I can’t login to your support forum (I simply do not get the password, checked spam folder, email address is 100% right)?

Thanks!

redfactory

Hi,

I just got a notification email, and I think you forgot the ‘h’ in the email adres ;)

Keep in mind that you also need the purchase code from your client in order to register. After registering you can also use the support forum to ask support questions if you have any.

Cheers!

Default-user

Oh, I’m feeling stupid, I can swear I double checked it… Thanks a lot!

redfactory

No problem at all! Glad you have access now :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

I have left a comment in the support forum about the site http://mommalouisescuisine.com but still have not received a response a week or so ago

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi, is this theme responsive? Thnx

redfactory

Hi,

No, not yet I’m afraid. We’re going to make an update soon to make it responsive though. We also have another restaurant theme that actually is responsive: http://themeforest.net/item/the-restaurant-classic-edition/4047474

Hope this helps :)

Default-user

Oke, when do you think it will be responsive? In 30 days or…?

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello, Just as jesspetrella described, suddenly last week for no apparent reason, and with no changes or updates made immediately prior to this problem, the slider and menus on our website www.ShrimpGalley.com were gone. Purely on a hunch, I disabled Jetpack (which had worked with this site since day one with no problems), and our sliders and menu are now working again. I would like to continue to use Jetpack, but can’t. One clue – after the site had this problem, I immediately made a backup of it, but the backup was unable to read from the folder Stats>Logs. (That’s what gave me the idea to disable Jetpack, since Jetpack keeps stats.) Any ideas as to the problem? I am running The Restaurant v4.1 Do I need to update to v4.2 ? Can you point me to documentation regarding the best way to update? Thanks! – Paul

redfactory

Hi,

It seems that with the new version of WordPress, jetpack and gravatar are suddenly having problems. I’ll look into it, but I suspect they’re not yet updated for the latest version of WordPress.

For now I’d advice not to use those plugins untill there’s a fix.

Cheers!

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Venezuela

good friend …. Theme includes plug-cart or have to buy it for themselves??

redfactory

Hi,

You have to download the cart66 plugin seperately. There’s a free version as well. For more information, check the cart66 website: https://cart66.com/

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
akapants Purchased

i purchased your restaurant theme from here at themeforest // i went to your support forums but my purchase code isnt working. im just confused on how and where to add items for the menu with pricing. i cant seem to find it in the documentation or the online demo… help please ? or if anyone has any insight, please feel free to share.. im feeling pretty dumb right now :)

redfactory

Hi,

Sometimes it takes a couple of hours for the code to register ;) You can find you purchasecode here: http://www.redfactory.nl/themes/wp-content/uploads/2012/03/purchasecode.png

Hope this helps!

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Hello,

I purchased this template and am having difficulty figuring out how to add Images to the image slider on the homepage. I was under the impression it came with the images and we then simply replaced those images with our own. I went into the editor and saw there wasn’t anything there in regards to html for the pictures to have a nice slideshow effect…Please assist me! I appreciate it. The website is:

www.mcgregorhotel.com

Noah

redfactory

Hi,

We’ve set up a dedicated support forum to handle any support questions you may have: http://support.redfactory.nl/. We also have the demo content available there which you can download. This also gives you the option to import the images we have in our demo. Please note that we paid for these images, and thus have a license to use them. Just be sure to replace them ;)

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
BrookSEO Purchased

Your blog/portfolio just continues to add page numbers. One of my clients is up to three lines of page numbers. We have been told that this issue would be corrected with no fix in sight. Is this going to be fixed? It is unbelievable that a Wordpress theme developer creates a theme that does not properly support multiple blog pages. Having multiple rows of page numbers is not acceptable.

If you don’t know what I am referring to….just go to the following link and scroll to the bottom of the page. There are 3 lines of page numbers!!!

http://bbgrocerymeatdeli.com/the-killer-zone/

If it is a money issue, let me know how much you will charge to fix the issue!

redfactory

Hi,

I’m going to look into it now to make sure it works. Expect an update soon :)

Cheers!

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