An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by redfactory

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from redfactory:

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How do I change the height of the header to make room for a larger logo?

You have to change the header height and the position of the navigation menu. Open up the style.css file in the theme folder and search for ”#top”. Change the height to whatever you want. Let’s change it from 100px to 200px. This will make the top twice as heigh. Next search for #mainmenu and add the same amount of pixels to the ‘top’ attribute. This will force the mainmenu down. Thats it :)

How can I make sure my custom changes don’t do to waste with new updates?

It’s always a tricky thing to support custom changes for buyers. The thing I recommend the most is to make backups of your files!

Next, rename the new themefolder from “therestaurant” to something like “therestaurant3” or “therestaurant_new”. The name doesn’t matter much, but it will allow you to install the old and new version next to eachother :)

Now you can re-apply the changes you made to the old version way easier!

Help! The frontpage won’t show the three images with text!

The frontpage on the demo is a custom widget area. If you go to Settings->Reading, make sure the “Your Latest Posts” is checked. This will activate the custom frontpage, instead of the default blogview.

Now simply drag & drop the “Custom Features Content Widget” to the “Frontpage top” widget area. We have three of them in the demo :)

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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