ThemeForest

The Restaurant

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
inilsi Purchased

Love this theme. Very easy to customize. I just have one question. On the frontpage widgets, is there an easy way to link to content from the pictures on the widget ? Not from text underneath but from the picture ?

redfactory

Hi,

Other buyers were wondering the same thing :)

You can find the answer in this topic on our support forum: http://www.redfactory.nl/themes/forum/topic/78/custom-feature-content-widget-home-page. There’s also an instruction on how to remove the ‘read more’ button.

Hope this helps! And thanks for the compliment! Don’t forget to rate the theme 5-stars ;)

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
inilsi Purchased

thanks for very quick response. And yes, 5 stars for sure :-)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

will this take the cart66 lite plugin?

redfactory

Hi,

Yes it will work just as well with the cart66 lite plugin :)

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

can you add purchase button to dishes on the sliding menu card and not just the static take away menu???

redfactory

Hi,

Oh yes ofcourse! The take-away menu is in fact the same kind of menu with only two categories :) You can place those buttons on the whole menucard, with as many categories as you want.

Hope this clears it up!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi. I am working on this theme for a client. They purchased the theme and had someone else working on it and now they have asked me to help.

My questions are: 1.) Can a new font be used for smaller headers/tabs? (Notre Dame Roman or Linotext)

2.) Can a new font be used for descriptions and paragraphs of text? Goudy or Goudy Old Style)

3.) Can text be added into the top header area next to the logo?

4.) Can a different color for the page backgrounds be applied instead of using the super light grey?

5.) How can I center the menu tabs?

Thanks!

redfactory

Hi,

Best would be to gain access to our support forum: http://www.redfactory.nl/themes/support You can make an acount there with the username of the client who bought theme here, and the purchase code. You don’t need his password. Some of the questions you have have already been answered there :)

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Issue with Menu Card Next/Previous Button First off, I’d have to agree with everyone here about the customer support, there is none! A product is only as good as the support behind it.

I don’t know if everyone else is having this issue but I will post it in order to get an answer because it is impossible to get an answer from this company…

I created a menu with several categories and as soon as I click on the first category and scroll down before clicking on the next arrow/button, then the previous arrow/button will not show on any other page(s) after that. This only happens when I click on the first category and I have no clue why. I would appreciate any input on this from anyone here as it is useless to get any support out of this company, at least for the past week.

This seller does not deserve a 4 star buyer rating, at least not on the support end of it.

Thank you in advance for all of those that can contribute to this post!

redfactory

Hi,

I’m sorry that you feel this way. However, almost all questions have been answered on our support forum. The only ones left are from yesterday, and I’m about to answer them now. If you have opened a ticket and we happend to have missed it, please let me know! If you haven’t created one, please do and I’ll get right on it.

If you look back through the comments you’ll see that people are actually very happy with the theme. I’m sad that you’d think we don’t deserve a 4-star rating. A lot of people have bought our theme and liked it. We’ve been giving support for so long now (since juli 2010), and we still do. If I scroll through the support forum I see nothing but happy replies from people that are happy with the support we give them.

Like I said before, if you haven’t made a support ticket yet, please make one and you’ll be helped :)http://www.redfactory.nl/themes/forum

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I sent an e-mail to info@redfactory.com and also another one through the contact form here and I never got a reply. I am unable to create a ticket at http://www.redfactory.nl/themes/forum/ because I can’t get past the “Verify Purchase”. In that email I sent all my license details as well as the problem I am having verifying purchase as well as with the theme.

redfactory

Ah ok that explains it :) I’ll take a look in a minute and make an acount for you!

Cheers!

redfactory

The acount has been created :)

Default-user

Thank you for your help, we are back to Five Stars :) I’ve created the tickets, if I ever run into any other problems I’ll make sure to post here first!. Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

can i apply an image to appear, rather than the provided patterns, behind the Main Slider images, and header or can i have a whole page graph instead of sections, i would like to customise the background but see no documentation on this common issue, where can i do this?

there is already a ticket on the forum thanks

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 0-1 years

Hi,

The custom line widget is not appearing when put in my side bar… Any idea why?

Thanks

redfactory

Hi,

We’ve set up a dedicated support forum to handle any support questions you may have: http://www.redfactory.nl/themes/support

We also have the demo xml file available there to make it easier to set everything up. It includes all the pages we have in the demo :)

Cheers!

  • Has been a member for 0-1 years

Apologies – I am completely new at this but I really like your theme and wanted to use it for a restaurant review website I have been trying to make for a while. I don’t quite understand how “themes” work but basically need to be able to have a good 20-30 photos per restaurant with write up and ability to link it to twitter/facebook. I just wanted to make sure this theme can be customized to do what I want as I don’t want to end up paying for loads of themes realising they don’t work. Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Italy

Hello, i need just an information before buy this beauty theme: is it compatible with the last wp 3.5? Best regards

redfactory

Hi,

Yes, it’s compatible with the latest verison of WordPress :)

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
joshhay Purchased

Why can’t I subscribe to your support forum? Tells me I have an invalid purchase code.. when in fact I don’t. I’m having lots of issues with this theme and I can’t seem to get the help I need. Any advice? Thanks!

redfactory

Hi,

Have you copied your purchase code as shown here: http://www.redfactory.nl/themes/wp-content/uploads/2012/03/purchasecode.png

Make sure not to include any spaces!

Let me know if it helps :)

Default-user
joshhay Purchased

Hey there. Thanks for your response. I’m having an issue where my menucard options and add-to-cart button appear above my description and title. Anyway, I tried with no spaces and it told me that my username “joshhay” is already in use… but it won’t let me forget password because of an “invalid key” – Please help :)

redfactory

Hi Josh,

I’ve changed your password and send you an email about it :) You should be able to log in now and verify the new purchase key.

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States

My Menu items will not show up can you please help me. I entered them in and it worked for a day or so now i am unable to view them. My website is Henrysgg.com in case you need to see what i am talking about. thanks again by the way i did create a page and assigned it as the “menu card”

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States

I figured it out was a few plugins i had. Just FYI my maps was not functioning correctly so I added a Google Map plug in that was the first problem then the Full monthly calender also caused an error. FYI

redfactory

Hi,

Glad you figured it out :) Do you have the latest version of the theme? Because it should not have any problems with the google maps widget. If it does, please let me know so we can fix it!

Cheers!

Default-user

Yes I do have the latest theme version. Also the calendar causes the menu to shut down FYI

redfactory

Can you please open a ticket on our support forum about this? http://www.redfactory.nl/themes/support Please also provide a link to your website so we can track down the issue :)

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Couple of questions before purchasing: Does this theme has a responsive layout? Is it posible to set a home page without a slideshow?

redfactory

Hi,

The theme is currently not responsive, but it will be in the next big update. The slider can be hidden on any page you want, but clicking the arrow will pull it down again. If you don’t want a slideshow you can remove the arrow from the code to permanently hide the slideshow on all pages. I’ll give you instructions on how to do that.

Hope this helps :)

Default-user

Great, thanks for your help :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hey, is “the next big update” (which makes the theme responsive) going to come soon?

redfactory

Hi,

We’re aiming for februari, but to be honest, it’ll be done when it’s done ;) We don’t want to rush the development of a theme with this many sales. It must be done perfectly.

We’ll update the item page when the new update is online, so be sure to check back :)

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hello, I purchased this team yesterday and so far everything is coming along good. I want to know … I am trying to add an image gallery… how do i delete the “read more” button and the description text of an image? i just want it to show the squares with the images, nothing more. any help?

thanks

redfactory

Hi,

We have a topic on our support forum with a possible answer for you :) Check the first reply by me on this page (you need to login first): http://www.redfactory.nl/themes/forum/topic/210/gallery

Hope this helps!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
aman179 Purchased

Hi, I have purchased this theme and its excellent.I have only one query, how Can I create multilevel menubar ?

redfactory

Hi,

Glad you like it! You can create dropdown menus under ‘Appearance -> Menus’. Simply drag and drop the pages in any order you want.

We have a support forum to handle any further support questions you may have: http://www.redfactory.nl/themes/support We’d be more then happy to help you there :)

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Having trouble subscribing to your support forum. I get the message that I have an invalid purchase code. I did enter the correct purchase code…and double-checked that there were no spaces. Please advise. Thanks!

redfactory

Hi,

Did you use your envato username for the registration? It’s essential for the purchase code :) If it still doesn’t work, email me your purchase code and I’ll create the acount for you!

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

Do you support an import of a menu via an excel sheet?

Thanks!

redfactory

Hi,

WordPress allows you to import CSV files, but they need to be in a specific format for WordPress to recognize it properly. The menucart items are just normal posts in specific categories, so if you can get them in the correct format then yes, you can import a menucard with a CSV file :)

I’d recommend looking at the format of a WordPress export CSV file and see if you can format your menucard in the same way.

Hope this helps :)

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