3016 comments found

Hi,

would you know why when inserting icons with visual composer, background are not well aligned ? http://i61.tinypic.com/15gxyyb.png thanks
Default-user

also i’d like to use POST GRID in visual composer to display my custom post type . Would you know how i can get them ? thanks

melanie_getbowtied

Ticket? :)

Melanie

Default-user

ok ;-)

Hello

I can’t seem to activate the sidebar on the shop. Any tips?

Kind regards Ken

adrian_getbowtied

Hey Ken!

There’s a video walk-through in the theme’s documentation on how to set up the shop sidebar.

Cheers! Adrian

melerore Purchased

I´ve purchased the theme but have a problem with Visual Composer, the interface isn´t working right. Please help me, thanks in advance.

Screenshot: http://www.inquietudesverdes.com/wp-content/uploads/2015/03/Sin-título-1.jpg

adrian_getbowtied

Ouch! That doesn’t look good. I am not sure what’s causing it but I can tell from the screenshot that you’re using an outdated version.

Make sure you update the theme to the latest version, then manually update the Visual Composer plugin as well.

If you won’t be able to figure it out, reach out to the support team by submitting a support request.

Cheers! Adrian

melanie_getbowtied

That looks like a plugin might be overwriting the styling of the visual composer! Could you do me a favour and try deactivating all third party plugins to see if that improves or solves the issue you are experiencing? Let me know :)

If that isn’t it, please open a ticket as Adrian recommended and let me know the ticket ID :)

Melanie

Hi, I found that this theme (2.2.7) crash with wpml / wplm multilingual woocommerce after updating to the latest version.

I was trying to edit woocommerce/ setting/ product, it get me a blank page

Same when we i tried to edit wpml/ woocommerce multilingual/ product, blank page.

Please help.

Default-user

Hi, Thank you for reply. I found that the problem is not the theme, it’s the Yoast Wordpress SEO plugin conflict with WPML Woocommerce Multilingual. I’m still waiting for the answer from the plugin author.

melanie_getbowtied

Wow that’s unfortunate to hear! Do let us know what they say please!

Melanie

Default-user

Hi Melanie, after days of troubleshooting. The WPML support team told me that it’s WP Bakery Visual Composer crash with WP SEO Plugin. Because when i activate both plugin, i can’t access to woocommerce product setting. Would you tell me how to solve this problem?

Thkx

hi,

i’ve just upgraded to 2.2.7 and i’ve this msg in admin :

Your active theme The Retailer by Get Bowtied is outdated! You have version v installed and the latest version is v2.2.6. To avoid any security threats and ensure maximum compatibility with your plugins, please update now.

melanie_getbowtied

still ticket pls :)

Melanie

Hi,

Just wondering if in mobile version where it displays 2 products wide you can have it set to one product wide instead? images are to small for my liking in mobile.

If you could let me know that would be great :)

Cheers.

melanie_getbowtied

Hey there Jordan!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

Unfortunately that is not a current feature of the theme. I am more than happy to give it a +1 as a feature request tho :)

Melanie

Hi,

Is it possible to add an upload button to a product that can be send with an order. So we can get the design from the client together with the order? If yes, can you help us how to do so please. Many thanks!

melanie_getbowtied

Hey there Publiplus!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

Unfortunately that is not a current feature of the theme. I am more than happy to give it a +1 as a feature request tho :)

All the best Melanie

Any recommendations on how I can create an One-Page sales page like this? With buy button and everything.

http://www.amazon.com/oc/echo/
adrian_getbowtied

Hey Jeffrey!

We don’t have pre-built pages similar to that but the theme isn’t stopping you to build one. The navigation isn’t coming with a feature that will allow you to set it to jump from section to section, but if you need something custom, I totally recommend the theme customization services on the Envato Studio.

Cheers! Adrian

Hi,

Can you please respond to my ticket #14029, I have posted 2 and neither have been responded to.

First theme creators that haven’t responded.

Cheers.

melanie_getbowtied

Hey there Jordan!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

We got your tickets and replied :)

Melanie

how do i get rid of the section that says, “Leave a Reply” in each blog posting?

i already went to wordpress > discussions and turned off “anyone can comment”, etc

also, nobody has ever commented.

please help!

adrian_getbowtied

Hello there,

When editing a post, you can turn off the comments in the by unchecking the “Allow Comments” feature in the “Discussion” box. This is what you should be looking for on your screen.

Cheers! Adrian

Default-user

do i have to edit every new post in the future as well?

melanie_getbowtied

Hi, new posts should respect the global setting in the Discussion part of the Dashboard. If you wish to globally deactivate them I could easily give you custom css to just get rid of it visually. If you’d like that, please share your website URL :)

Melanie

Hello, Where can I get the version 2.2.7 ? I bought the version 2.2.6 last mounth and I want to do the update. Thank you?

adrian_getbowtied

Hey Caroline,

There’s a video walkthrough in the theme’s documentation that will guide you into updating the theme from the administration dashboard.

Cheers! Adrian

Hello, first once again congratulations on the subject. In my last update the theme had a .mo .po file that I translated, downloaded the latest update yesterday and the .po and .mo files were based only on theme options, other words like ‘add to cart’, ‘choose a option’ and phrases aren’t in the file .po

How do I to continue translate the store?

adrian_getbowtied

Hello and thank you for using The Retailer!

Please submit a support request and I’ll assign it to one of the developers that can help you further with it.

Cheers! Adrian

som2 Purchased

Hellow

i’ve just upgraded to 2.2.7 and i’ve this msg in admin :

Your active theme The Retailer by Get Bowtied is outdated! You have version v installed and the latest version is v2.2.6. To avoid any security threats and ensure maximum compatibility with your plugins, please update now.

Can you help me please

melanie_getbowtied

Hey there som!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

In order to allow me to help you as fast and efficient as possible, I would like to invite you over to our dedicated support system where you can safely share your website link and login details if necessary. It will also be much easier for us to keep our conversation organized over there!

I’m looking forward to talk to you there to get this sorted together! Thank you & all the best

Melanie

Hi! Anyone here has the problem with WPBakery Visual Composer + WP SEO = Can’t Edit WooCommerce/ Product / Setting… ? Please help, how to solve this problem.

Thanks

melanie_getbowtied

Hey there bowcreative!

In order to allow me to help you as fast and efficient as possible, I would like to invite you over to our dedicated support system where you can safely share your website link and login details if necessary. It will also be much easier for us to keep our conversation organized over there!

I’m looking forward to talk to you there to get this sorted together! Thank you & all the best

Melanie

Hello. Can this theme work with essential grid plugin?

Hi, I have pre-sale question :

I found in the shopping cart page, the quality field button is “up” and “down”, it is too small, can I change it to ”+” and ”-” buttons along with the number field?

Thanks

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