3049 comments found

Hi,

Hope you’re good. How can I remove the greyed out overlay on the gallery images in the product page?

Also, is it possible to display all the product images as thumbs on the product page? At the moment only four are displayed – I have six images to show but people might not see the last two unless they realise there is a scroll bar. It would be great to have them all visible as thumb nails!

Cheers

Simon

melanie_getbowtied

Hey there Simon!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

In order to allow me to help you as fast and efficient as possible, I would like to invite you over to our dedicated support system where you can safely share your website link and login details if necessary. It will also be much easier for us to keep our conversation organized over there!

I’m looking forward to talk to you there to get this sorted together! Thank you & all the best

Melanie

Happy Birthday to us!


We’re celebrating 3 amazing years since we decided to “get bowtied” and it’s been quite a journey. We’re proud of our team and customers, we love the themes we’ve built and we’re here for the long run. A big thank you goes to everyone who’s been a part of our experience. :)

hi pre purchase question I like your themeand I am interested to buy this theme, can you please explain if I need a website like www.trideal.in and I want to add the cash back reward points to the customers. I need this website to to sell paid and free online coupons as an affiliate to the customers. I also need a payment gateway.

Default-user

Please do reply I am waiting

adrian_getbowtied

Hi there,

The theme wasn’t built with such functionality in mind, but the eCommerce part is powered by WooCommerce, you should make some research online to find if there are plugins out there to help you with it.

Cheers! Adrian

kurtlins Purchased

Hi there,

I just bought your theme and installed it onto wordpress, at the top of wordpress I am notified “Your active theme The Retailer by Get Bowtied is outdated! You have version v installed and the latest version is v2.2.7. To avoid any security threats and ensure maximum compatibility with your plugins, please update now.”.

I have installed the Envanto plugin to update the theme, but am told when viewing The Retailer that there is no available updates.

Is there something I am missing?

Thanks!

melanie_getbowtied

Hey there Kurt!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

That sounds strange, especially that the error doesn’t tell you a version?! In order to allow me to help you as fast and efficient as possible, I would like to invite you over to our dedicated support system where you can safely share your website link and login details if necessary. It will also be much easier for us to keep our conversation organized over there!

I’m looking forward to talk to you there to get this sorted together! Thank you & all the best

Melanie

hi, i have already submitted a ticket yesterday. I keep having the long list of ‘failed to import….’ when i tried to import the Dummy-content files it fails each and every time.. Failed to import Failed to import Failed to import “team_member”: Invalid post type Failed to import “banner_bg_1”: Invalid post type Failed to import “banner_bg_2”: Invalid post type Failed to import “banner_bg_3”: Invalid post type

melanie_getbowtied

Hey there Alexandra!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

What’s your ticket ID? My inbox was empty :(

Melanie

Default-user

hi , i sent about 7 emails today all day!! im beyond desperate and frustrated to have no help since your first email this morning.. I replied directly to your email. Please look in the ticket #14896. Or give me a phone number, its getting impossible to solve this by email. Please attend to this ASAP…thank you v much

Default-user

since Saturday ‘Im completely stuck and received no help so far…You replied this morning and didn’t follow up with any replies..i don’t know why you are not attending to it, 2 days have gone already and the most basic thing has not been done: upload the dummy data, that has an error message. In my opinion the problem is from the damaged file, as everything is updated in my Wordpress theme and deactivated plugins unrelated to the Retailer…. really unimpressed so far.

mcc07 Purchased

Hi I’ve just updated my WooCommerce and it says that theretailer/woocommerce/cart/cart.php version 2.3.0 is obsolete. Is it possible to get the core version 2.3.8. ?

Thanks.

melanie_getbowtied

Hey there mcc!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

Are you on version 2.2.7 of the theme?

If you have further questions or concerns, I would love if you could accept my invitation over to our dedicated support system where you can safely share your website link and login details if necessary.

It will also be much easier for us to keep our conversation organized over there!

Melanie

mcc07
mcc07 Purchased

Thank you Melanie for you fast reply. I have version 2.2.6 of the theme, which I thought it was your latest one (last update march 17). ?

dm13 Purchased

just bought this theme and had some issues installing – totally my fault :) Thanks you guys for the patience and support. My theme is now installed and my site is ready to customize. Glad i bought this theme – support is excellent

HI, Is there a way to set up a Navi bar for Mobile site? I am not seeing this option in backend:

http://prntscr.com/6w4r0x

Hello retailer 2.2.7 with woocommerce 2.3.8 have one template file to update ( as mcc07 say two post up )

theretailer/woocommerce/cart/cart.php versione 2.3.0 il file non è aggiornato. La versione di base è 2.3.8

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