getbowtied

getbowtied supports this item

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3498 comments found.

Please can I have your email to contact you ASAP?

Sure, please just reach out to the support team and describe what you’re going through if it’s a matter of support. For anything else you can reach out to us using the form on the profile page: http://themeforest.net/user/getbowtied

Have a good one! Adrian.

I sent you a message no response yet.

Hmm.. author team, anyone there? I wrote a few days ago (above). I’m interested in this theme but not sure how to make it look like what smallglow.com did with The Retailer theme. Would someone be able to help me get set up like them if I purchase?

Hello @cdnbigd,

We just removed that site from the list, they’re currently using Mr. Tailor: http://themeforest.net/item/mr-tailor-responsive-woocommerce-theme/7292110

Cheers! Adrian.

Thanks. I might need to go with the other theme then? Does The Retailer not let you have the seperater with text in the middle like she has in a couple locations on the home page? Also, no options for the Instagram row she created or email sign up under the slider?

Hi, is it possible to create a dynamic second navigation menu? So when you click an item in the primary menu, the second menu changes.

Hey there,

Regretfully we won’t be able to provide support for any request that requires or involves custom coding. My best advice would be to find someone on the Envato Studio to help you with it.

Cheers, Alexandra

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Hi! Is it possible to change the image size on the product page to 500×700? Thank you!

Hey,

Alex here :) Happy to be talking to you today!

You should take a look at this article: https://the-retailer-help.zendesk.com/hc/en-us/articles/207382105

Cheers.

Awesome!! Thank you:)

What do i have to do to set up background images for Page, Footer, Header, etc? Thanks in advance :)

Hey there,

Please reach out to the support team by opening a new request: https://my.getbowtied.com/

Alex.

Where’s Theme Options? I updated the theme and did not think it over.

Hi there,

Happy to be talking to you today! :)

You should be able to find the Theme Options panel under Dashboard > The Retailer.

Cheers, Alexandra

The plugin is working, but is not registered. Where can I get the plugin registration code?

General Doubt: what are these site icons/sprites? http://i.imgur.com/zo5hbey.png and what are they used for?

Hi Fernando,

I just got to your ticket and I’ll provide you with an answer there.

Cheers, Alexandra

Thank you very much alex :)

Hi! If I have a custom self hosted blog already on Wordpress, is it possible to use The Retailer theme and plug my blog into your theme by making it a sub domain? I do not know the proper verbiage so I hope you understand my question as it is very important.I’ve tried finding the answer to my question everywhere and cannot. Thank you in advance!

Hey there,

Alex here :) Happy to be talking to you today!

You can use The Retailer on your site and add an external blog link in your main menu that can point to your custom blog. Or you can simply import your posts and use the theme options and built a different layout.

Cheers, Alexandra

Hello again and hopefully final pre-sales question…

So far, The Retailer looks perfect for my store, but I wanted to ask about one last detail. SEO of all the pages (home page, subcategory pages, and product pages) are critical to my site, and having customizable Header tags (h1, h2, etc.) is one of the most important SEO criteria. When looking at the Demo and browsing an SEO Theme Test site (themegrade), it appears that The Retailer does not incorporate proper Header tags on its pages.

Has the theme been updated to include proper Header tags, or can proper Header tags for all pages easily be included with a certain Plugin?

Thank you again for your time. I’m really looking forward to finally getting started.

Hey,

We did a fix a few updates ago which helped users have a better function of header tags. So the theme is built having in mind the SEO standards of the market. If you need more advanced options that you can use a SEO plugin. Here’s one most of our users use: https://wordpress.org/plugins/wordpress-seo/

Cheers, Alexandra

dediego19

dediego19 Purchased

Hey, There is a possibility that the cover featured images of the products are different from those in product page? Thank you

Hey,

Happy to be talking to you today! :)

It’s not possible unless you’re planning to custom code the templates. As you may know, we won’t be able to help with requests that require or involve custom coding.

Alex.

How i active Revolution Slider?

Hi there,

Here’s how to install and activate Revolution Slider: https://the-retailer-help.zendesk.com/hc/en-us/articles/207381415-3-4-Plugin-Installation

Good luck! :D

Alex

steviep19

steviep19 Purchased

Hi I have a couple of issues with the theme..

1. On this page: www.lostrockstar.co.uk/new-in/ i set column attribute to ‘3’ within woocommerce shortcode but its over written with 4 always.

2. When i use woocommerce short code [product_category category=”xxx”] the display is not consistent and messed up.

Please advise.

Hi there,

Alex here :) Happy to be talking to you today!

Please reach out to the support team by opening a new request: https://my.getbowtied.com/

This needs further investigations.

Cheers!

jayhlee

jayhlee Purchased

I submitted a support request through the https://my.getbowtied.com/, but not sure how you guys respond back to me. Is there a forum type support page where I can see my support inquiry history and also see other support questions from other buyers of this theme? Thanks!

Hi there,

After you submit a request you’ll receive an answer on you email and the conversation can continue there.

Cheers, Alexandra


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licious

licious Purchased

Just updated to latest theme version and top and bottom space (35px) have appeared on my revolution slider caused by:

.vc_row-has-fill > .vc_column_container > .vc_column-inner { padding-top 35px; )

.wpb_content_element { margin-bottom: 35px; )

Any ideas what caused this?

Hi there,

Please reach out to the support team by opening a new request: https://my.getbowtied.com/

Cheers, Alexandra

Hi! I have been looking at three of your themes, The Retailer, Shopkeeper and Mr. Tailor. They are very much alike, and I am not sure which one to choose, if I decide to buy one of them. Could you please list the core differences? Cheers :)

Hey Nydes,

Happy to be talking to you today!

As far as the eCommerce functionality should concern you, all three themes are running on the same engine: WooCommerce, so there won’t be difference in this matter. Also all three themes are constantly updated and ready to offer you a cool experience.

The decision should be made considering the style you’re looking for. Is one of our three themes closer to what you envision for your site?

Cheers, Alexandra :)

Great Theme! However, it would be great if you could change the header.php to not use “include”, but “get_template_part” for the topbar etc. That would make overriding it in a child theme much easier ;)

Hey there,

That sounds great and we really love feedback. I already submitted a request to our developers to bear in mind this fix for a future update.

Have a good one! Alex

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