getbowtied

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3234 comments found.

Visual Composer – where can I get the updated plugin? 4.6.1

Hello!

Until we get the updated package through the review process you can simply reach out to the support team and ask for the updated version.

Cheers! Adrian

P.S. The dev team is working hard on automatic updates to be implemented in future updates.

Visual Composer – where can I get the updated plugin? 4.6.1

Hello!

Until we get the updated package through the review process you can simply reach out to the support team and ask for the updated version.

Cheers! Adrian

P.S. The dev team is working hard on automatic updates to be implemented in future updates.

ionamol

ionamol Purchased

Hello, I have several variations of many products in my store and a different image associated with each variation. In SOME (not all of it but a lot) products, after selecting a variation, the image does not change to the correct one. Also, my bag icon doesnt appear at the header box and the cart isn´t working right, some times a product still appears at the dropdown menu but the cart is empty.

Thank for the great theme.

Hello,

Someone needs to check that so please reach out to the support team and provide a link to your site and a temporary admin username and password so we can log and check your setup.

Cheers! Adrian

ionamol

ionamol Purchased

Hi Adrian, i’ve already sent 2 or 3 messages explaining the bugs and now i also sent an username and password.

i was able to find a solution for the product image by my self, but i still need your help with this other bugs:

The cart isn´t working correctly, when i add a product and than remove from the cart, it still appears at the dropdown menu but the cart is empty. I also found that when i add more than 1 product to the cart, the dropdown and the notification badge shows only one product.

When i activate the child theme, the mini bag icon disappears.

lionelf23

lionelf23 Purchased

how do you access the prebuilt layouts? i want my homepage to look like v3 ecommerce page

Hello Lionel,

Importing the demo content is the way to go. If you have any further questions, please just reach out to the support team.

Cheers! Adrian

juankarms

juankarms Purchased

Hi! Very good theme with a wide range of facilities and very useful! Good work!

My client has bought it 4 months ago more or less and I’m trying to set woocommerce. When somebody goes to “My Account” and then to “register”, he put the e-mail and password but he doesn’t received any e-mail saying the username, it doesn’t appear in the database also… Do you have any problems like this with WooCommerce? Could you please help me?

Cheers and Thank you very much!

Hello there!

Good to hear you’re happy working on it. You should check out the WooCommerce FAQs on Email Issues. Probably the server isn’t sending it, Not sure what could cause that but the article really covers everything you should be looking at.

Hope this helps!

Cheers! Adrian

juankarms

juankarms Purchased

Thanks! Problem fixed!

I have another doubt: Is there any possibilite to show the sidebar when I go to the shop part of my website? Because when my clients go to the product, they miss things from the sidebar (for example, I set a lateral drop down menu).

Cheers!!

Hi again!

If you have further questions or concerns, I would love if you could accept my invitation over to our dedicated support system where you can safely share your website link and login details if necessary.

It will also be much easier for us to keep our conversation organized over there!

Melanie

docphil

docphil Purchased

Hi! Great template, thank you for your work! I had a problem with the shop overview page on mobile devices. Every product item would need two taps in order to get to the product detail page, which is very confusing for customers.

My solution was to remove the mouseenter and mouseleave event listeners in js/init.js line 369 ff. Maybe you could adapt this for future releases. Either remove the event listeners on mobile, or make them configurable in the theme options? That would be great.

Cheers!

Hi there!

Thanks for taking the time to write this down for us. I’ve just forwarded it to our developers.

Cheers! Adrian

I hope your theme works with all plugins. I mean the javascript is not causing problem with another plugin.

Hey there cyberwaver!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

That’s really tricky – see nobody is able to guarantee compatibility with all plugins ever made, like ever. There are a lot of plugins that are just coded badly which will inevitably break the theme. From our side tho, we coded the theme with the most compatibility in mind and if an issue arises, we always pass it on to the developers to check what we can do about it from our end. A guarantee is not possible tho – not only for us but for every developer.

Melanie

Pobbe

Pobbe Purchased

Hi Using The Retailer on a shop with the woocommerce product category widget on the side. Works great except on mobile where the widget disappears, and so does the breadcrumbs wich makes it almost impossible to navigate the site. Is there a good solution to this issue? The way it works on the shopkeeper is great with the side menu, are you working on implementing that to the Retailer as well?

Thanks Pobbe

Hey there Pobbe!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

In order to allow me to help you as fast and efficient as possible, I would like to invite you over to our dedicated support system where you can safely share your website link and login details if necessary. It will also be much easier for us to keep our conversation organized over there!

I’m looking forward to talk to you there to get this sorted together! Thank you & all the best

Melanie

Hello, Some rep sales queries

1) Is the theme license life time (including updates and support)? 2) Does the theme license include license keys for premium plugins mentioned in description and are those also with lifetime updates and supports?

Thanks

In addition can the theme be moved from one domain to another?

Thanks

Hi there,

Thank you for submitting a ticket :) happy to be talking to you today!

For license questions please contact Envato Market Help directly. They have a department dedicated to these questions to make sure you receive the best answer :)

Melanie

I will clarify about license with Envato, but I do not think they will be able to tell me about updates and support (which you provide) about your theme and bundled premium plugins?

Thanks

dabbetry

dabbetry Purchased

If i were to buy the easy digital downloads addon “frontend submissions” will it work with this theme ? will it transition it from a single shop to a marketplace ?

Hey there dabbetry!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

We did not test this plugin :( If it does not work tho, please open a ticket and we’ll see what we can do.

Melanie

zontopia

zontopia Purchased

need your urgent support pls uninstall your embedded version of VC and i want to install the full version that i bought. all the VC features not working like IHover and etc. pls contact me ASAP Best Regards Alex

alexgohberg@Gmail.com

Hey there Alex!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

If you’re looking for help with the Visual Composer and it’s not the built in version, please contact the Visual Composer support directly.

If you have further questions or concerns, I would love if you could accept my invitation over to our dedicated support system where you can safely share your website link and login details if necessary.

It will also be much easier for us to keep our conversation organized over there!

All the best Melanie

“Amazing website! Great customer support. Great documentation. Had this theme for 18 months and just about to update and purchase the Shopkeeper theme by the same developers! Showed it to my web guy and he’s so impressed that he said he may use it for other clients (hopefully not any competitors lol).”

5 star rating from BigHair for Feature Availability.

Hi is there a way to change your shopping bag to a “order page”... I.E. do not want to showcase prices, purely for order purposes. please advise

Hey there Inno!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

In order to allow me to help you as fast and efficient as possible, I would like to invite you over to our dedicated support system where you can safely share your website link and login details if necessary. It will also be much easier for us to keep our conversation organized over there!

I’m looking forward to talk to you there to get this sorted together! Thank you & all the best

Melanie

Hi getbowtied,

How do I hide the stock quantity from the product page, I can’t seem to find any features or documentation on that.

Thanks

Hey there Luffie!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

In order to allow me to help you as fast and efficient as possible, I would like to invite you over to our dedicated support system where you can safely share your website link and login details if necessary. It will also be much easier for us to keep our conversation organized over there!

I’m looking forward to talk to you there to get this sorted together! Thank you & all the best

Melanie

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