2977 comments found

Hello, I can t wait anymore for just how to put an image on rev slider and where I have to go to edit retailer options back end ? How many days would I have to wait / ift support request can t help me ,REFUND ME !

adrian_getbowtied

Hi there,

Patience is a virtue which we very much appreciate.

I found your reply after Melanie suggested to reach out to the support team to get help, you were saying “I did it 3hours ago and no reply !!!” It can take longer than 3 hours sometimes, as stated on the support policy, there’s sometimes a queue and it can take up to 48h to get back to you.

To access the Theme Options panel navigate to Appearance > Theme Options. Such answers can be found in the theme’s documentation. If you need help with the Revolution Slider, you should check out the plugin’s documentation”.

Cheers! Adrian

Default-user

Hello, After 5 days ago it is not a vertue ! All the best

adrian_getbowtied

True, can you provide me with the request #ID number so I can check it?

Cheers! Adrian

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Hello there, when i add a product from the single page, it does not appear on the shopping bag icon – http://www.allthingspersonal.co.uk/

melanie_getbowtied

Hey there!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

In order to allow me to help you as fast and efficient as possible, I would like to invite you over to our dedicated support system where you can safely share your website link and login details if necessary. It will also be much easier for us to keep our conversation organized over there!

I’m looking forward to talk to you there to get this sorted together! Thank you & all the best

Melanie

I have a pre-sales question. I read that this theme provides a retailer link to other websites like Amazon. But What I want to know is that can I add multiple retailers using this theme? For instance I am not a seller per say, but I am making a website which gives affiliate links to Amazon, Flipkart and few other websites. So I need to add links directly in a product and leave it upto the visitor to choose from where to buy it. You can see www.junglee.com for an example of a website that I want to mimic. Please let me know asap. Thank you.

adrian_getbowtied

Hey Patel,

I understand what you mean. External/Affiliate products are built with 1 link in mind, that’s the default in WooCommerce, but if you need more than one, you can simply insert custom buttons in the product description with your affiliate links so I don’t foresee any issues with it.

Cheers! Adrian

Hi,

I’m wondering if this template is compatible with the Woocommerce Dynamic pricing plugin?

Thanks for a quick reply!

Regards

adrian_getbowtied

Hey Yuri,

We haven’t tested with that plugin but I don’t foresee any issue with it. You’ll be able to reach out to the support team if there’s any problem with it.

Cheers! Adrian

ebski Purchased

Hello,

I’ve got this theme for one of my clients a long time ago and they haven’t updated anything so they are still using version 1.6.5. So they got hacked a couple of days ago and I have now restored everything and updated all of the plugins, and now i need to update the theme as well but I don’t know how to do that without losing all of the design changes made to it… I tried the import function but it does not seam to work from 1.6.5 to the current version. Any ideas?

Thanks!

melanie_getbowtied

Hey there ebski!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

Please use a child theme for modifications to avoid facing the situation you are in :( Pull all your modified files to a child theme, delete the main theme and upload the update. You can export all your content as well as a backup if you wish!

If you have further questions or concerns, I would love if you could accept my invitation over to our dedicated support system where you can safely share your website link and login details if necessary.

It will also be much easier for us to keep our conversation organized over there!

Melanie

uncoeur11 Purchased

Hi there, not sure if you can assist me with this but I am still having issues with the new Woo update… Here is a small screenshot of the quantity increment after update to Woo 2.3.5 and most recent theme update. I have installed the Woo Quantity Increment plugin and this is the result:

Any chance you would have some advice?

melanie_getbowtied

Hey there!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

WooCommerce changed the functionality of the quantity button in their latest update to make it more accessible and easier to use on mobile devices. With that, the styling also changed. We don’t have influence on that other than advising to use custom code if you’d like to change that :)

If you have further questions or concerns, I would love if you could accept my invitation over to our dedicated support system where you can safely share your website link and login details if necessary.

It will also be much easier for us to keep our conversation organized over there!

Melanie

Hey, a Friend of mine has this Theme in his Webshop. I wanna Buy now the same theme here for my new shop.

My Friend has 2 Issues at his Theme and i guess i will have the same. If you can give me a solution for that i will buy it too.

Issue 1: After the last Update of WooCommerce he has in the Cart a double Checkout-Button

Issue 2: Delivery Cost, Tax,... is not good. See here:

He says, he upload the theme new but he still have this Issues. I wanna Buy the Theme but not with this Issues. Have u Help?

Sorr, my english is not perfect, im a beginner :)

Default-user

btw, the checkout is in German but in english still the same issue

melanie_getbowtied

Hey there bhbln!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

Please ask your friend to open a ticket in our support system so we can help him with the issues :) The issues are not present in our demo and we cannot support you by fixing them if we do not have a purchased badge on your name.

Thanks! Melanie

Hello there, I have a problem and probably this is the only way to address it to get your attention. I have asked for help more than a week ago, but so far nobody at your helpcentre is replying. Can you tell me what is going on and why do I have to wait to get some help? Doreen

melanie_getbowtied

Hey Doreen! Your ticket sits with Adrian at the moment, he will get back to you as soon as he can. Thank you so much for the patience in the meantime!

Melanie

pipoulito Purchased

HI,

Only modifying the CSS, do you think it would be possible that my revolution slider comes behind my a transparent header navigation ? thanks

melanie_getbowtied

Hey there pipoulito!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

I absolutely think this is possible with css!

Melanie

Default-user
pipoulito Purchased

ok thanks Melanie, done ;-)

nadineSF Purchased

Hi there,

does anybody know how to change the font size of the variations that show up on the product page? Drop down list looks perfect but button to choose the an option is way to big. http://www.zuckergl├╝ck.de/product/schwarzwaelder-kirsch/

Thanks, Nadine

melanie_getbowtied

Hey there Nadine!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

please add this custom css to the theme options to see if it works:

.variations .select2-container .select2-choice > .select2-chosen { 
font-size: 26px; 
font-weight: normal; 
line-height: inherit; 
}

Let me know :)

Melanie

Default-user
nadineSF Purchased

Hi Melanie!

Thanks! It worked :)

Two more questions: I realized that the box where the quantity should be on the same page (where you can click – or +) doesn’t show the numbers. It’s probably only a color change but I can’t find where. And one more thing: Where can I translate the sentence “choose an option”?

Thanks a lot!!

Nadine

melanie_getbowtied

Hey there Nadine!

Glad to hear it worked :)

In order to allow me to help you as fast and efficient as possible, I would like to invite you over to our dedicated support system where you can safely share your website link and login details if necessary. It will also be much easier for us to keep our conversation organized over there!

I’m looking forward to talk to you there to get this sorted together! Thank you & all the best

Melanie

Hello,

I have been having a look at your demo and really like the theme. I’d like to know a few things before I purchase :

1) Are font sizes customisable (headings and paragraph text)?

2) Are buttons customisable from the back end theme options?

3) Can you change how many products are on a row from 4 to 3 (without sidebar)?

Thanks very much

melanie_getbowtied

Hey there Abi!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

1) Font sizes are customisable with custom css but unfortunately not from the backend

2) you can modify the colors from within the visual composer button elements directly

3) you can only have 3 products per row on a page without sidebar

Melanie

Where is the option to configure the amount of projects per page on the portfolio page? It’s not present in the theme options.

In the file “functions.options.php” file I see this function however, but it’s commented out in the code. When I uncomment this option, I can choose the portfolio items per page in the theme options now and it indeed shows the right amount … but no next buttons or pagination is showing up on my page.

I will be showing a lot of projects on this part of my site, so I really need pagination. If this is not possible with this theme this would implicate I can not use this theme :s.

Thanks a lot for your help!

melanie_getbowtied

I got your ticket :)

Melanie

patmoss81 Purchased

prejudice can have the correct file importable-Dummy-content.xml ..I by mistake

melanie_getbowtied

Hey there patmoss!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

In order to allow me to help you as fast and efficient as possible, I would like to invite you over to our dedicated support system where you can safely share your website link and login details if necessary. It will also be much easier for us to keep our conversation organized over there!

I’m looking forward to talk to you there to get this sorted together! Thank you & all the best

Melanie

patmoss81
patmoss81 Purchased

OK!!! THX

Zapata Purchased

Hi, Is there a way to change the email-templates, which are sent on registration for a new user?

btw: It would be great if you would consider to open a forum :) would be much easier to find answers many others ask already before and got a “private” answer in the ticket system. Or do I miss the option to see the answers of ticket from other users!?

thanks z.

adrian_getbowtied

Hey Z,

Thanks for the suggestion. About the email templates, find more info in the WooCommerce docs on how to overwrite those: http://docs.woothemes.com/document/template-structure/

Cheers! Adrian

armo88 Purchased

Hi

Is anyone else having issues when clicking to pay with PayPal – i have had many customers telling me the site freezes and does not place the order

Is this an AJAX issue with the theme and does anyone know how to fix

Thanks

melanie_getbowtied

Hey there armo!

I’m Melanie and I’m working in the support department of Get Bowtied, happy to talk to you today!

From the top of my head I don’t know any related tickets but I would like to check it out further! So in order to allow me to help you as fast and efficient as possible, I would like to invite you over to our dedicated support system where you can safely share your website link and login details if necessary. It will also be much easier for us to keep our conversation organized over there!

I’m looking forward to talk to you there to get this sorted together! Thank you & all the best

Melanie

Default-user
armo88 Purchased

I have sent a ticket – Alexandra has been helping but i need to get this fixed asap – If i open console checker on Google Chrome its giving me an error of which i have sent a screenshot also

pipoulito Purchased

Hi,

is it possible to use the Wp bakery element sliders (blog post slider, product sliders, post grid…) but for a custom post type ?

Thanks

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