2581 comments found

When updating the theme to the latest version all I see are the header and footer. All content in between on shop and non-shop pages is missing. Is there a new setting that would cause this? WooCommerce and WordPress are running the latest versions. Thanks!

getbowtied

Hello,

The update shouldn’t be causing that, not sure what went wrong but we’ll check it. Please just submit a support request and include a link to your site and a temporary admin username and password so we can check your setup there.

Cheers, Adrian.

jiji Purchased

Hi, can you help me please? How can i change the size of the image ni the single product page. I would like to have a smaller image on my project.

Thanx

Default-user
jiji Purchased

Yes i changed the size and regenerated the thumbnails…but nothing happened

getbowtied

Then submit that support request, include a link to your site and a temporary admin username and password, we’ll login, check it and will get back to you.

Have a good one! Adrian.

Default-user
jiji Purchased

Ok, thanx…i’ll do it right away

Im using your theme but some pages are just not responsive on devices!

getbowtied

Hey again,

We’d like to check that, please just submit a support request and we’ll get back to you.

Cheers, Adrian.

In case you are thinking why are all my picture bad and fuzzy in shop view (190×243 pixels). They changed the style in 2.0.1 and left out the width

so you can add this as a fix

.product_item .image_container { width: 190px; }
getbowtied

Hi there,

Thanks for sharing, we’ll check that. Feel free to submit a support request if there’s anything else we can help you with.

Cheers, Adrian.

Hey! Just found bug on your theme. Please look http://theretailer.getbowtied.com/demo/shop/mens-clothing/ I have the same one. Pagination pages doesn’t work.

http://theretailer.getbowtied.com/demo/shop/mens-clothing/page/2/ How to fix that bug?
getbowtied

Hey again,

As mentioned above, the correct Product Category link includes the “product-category” wording: http://theretailer.getbowtied.com/demo/product-category/mens-clothing/ . The link you is using “shop” instead. WooCommerce will display the first page of the category, it won’t show a 404 page instead, but since it’s not the correct link, the pagination won’t work. Hope it make more sense now.

Feel free to submit a support request if you need any help further with it.

Cheers, Adrian.

Default-user

I understand your answer but I see pagination on http://theretailer.getbowtied.com/demo/shop/mens-clothing/ and it doesn’t work. WHY?

getbowtied

Really not sure how else to put it, it doesn’t work cause you’ve landed on the wrong link. The correct one works well: http://theretailer.getbowtied.com/demo/product-category/mens-clothing/

Please confirm that you understand the difference between the two links as explained in my previous comments.

Cheers, Adrian.

mokkie Purchased

Hello, I’m having an inventory management issue:

I have duplicate products with exact same, unique SKU (one as sub-variation, and one as main-product-variation)...but input of stock quantity at variation level doubles the stock quantity…and the stock quantity seem to be separately calculated depending on where the customer purchased from.

I need the stock quantity (corresponding to the unique SKU) to reflect whether they buy from the sub-variation or main-prod-variation. Do you know how I can solve this issue?

Much thanks,

getbowtied

Hello,

I’m not sure how to handle that for multiple products, but please submit a support request, maybe one of the guys can help you with it.

Cheers, Adrian.

does it support RTL?

getbowtied

Hello,

I know some customers are using it in RTL but I guess they all tweaked it for more than that with custom coding.

Cheers, Adrian.

Hello.

Im having trouble with my site.

All page content is present and visible on backend, but on frontend of site it is completely empty [ all content gone ] – all homepage imagery and content is gone.

Ive updated everything plugins and theme.. could you kindly advice?

thanks

getbowtied

Hi there,

We’ll check your site. Please just submit a support request and included a link to your site and a temporary admin username and password so we can check your setup there.

Cheers, Adrian.

Hi guys. How do I change CATEGORIES font colour, as it is white by default with the new update of the theme? My shop starts with categories but the pictures are very bright and font on them is almost invisible.

getbowtied

Hello,

The product category images are grayed out to improve readability in these cases, but I am assuming that’s just not enough. Please submit a support request and included a link to you page and a temporary admin username and password. We’ll check and will get back to you as soon as we find way to deal with this specific case.

Cheers, Adrian.

Hello!

Sorry for my English…

1) Thank you for this theme.

2) I have a problem when I install the plugin – Visual Composer. (docs/wp-content/plugins/js_composer/include/classes/shortcodes/shortcodes.php) What is it?

3) Also, I noticed that the new version of the theme (The Retailer) is loaded a lot longer than the old one (1.9). Please, make a new version of a more rapid.

4) Please, give me an older version of the main pages. Without – Visual Composer.

Thank you very much!

getbowtied

Hi there,

I could totally understand your English, so there’s no need to worry about that. Thank you for choosing The Retailer.

Please submit a support request. That way we can check your site and exchange files if needed.

Cheers, Adrian.

Default-user

Thank you! Ok! )

Also, please make new icon in The Retailer for the Social Network – VK.COM

getbowtied

Hey again,

I’ve added it as a feature request to be implemented in the next theme update.

Cheers, Adrian.

Buenos días,

Quiero saber como podría traducir el tema a español,

Gracias,

Default-user

Good Morning,

I want to know how the issue could be translated into Spanish,

Thank you,

getbowtied

Hola,

¿Cómo estás? :)

The theme comes with the language files you need to translate. If you need any help further in this matter, please just submit a support request. I am positive one of the guys will help you with it.

Cheers, Adrian.

The Retailer received a 5 star rating from kateydid.

Reason: Feature Availability
Comment: This is probably the best theme I have ever used, very flexible, easy to use and well written, also great support, many thanks.

Is it possible to change the Icon size?

see 2 icons on my homepage. Id like to make them larger. http://localdentalwebsites.com
getbowtied

Hey Justin,

Not sure which icons are you talking about, but please do submit a support request and point us to the icons you’d like to increase. I am positive one of the guys will help you with it.

Cheers, Adrian.

Hello

I am trying to upload dummy data assets/dummy data through Wordpress importer, and it looks like it is downloading, the images, but the data is not on the website. the pages are not uploaded. what is happening? Thanks

getbowtied

Hello,

We need to check that, not sure why would it happen. Please submit a support request and include a link to your site and a temporary admin username and password so we can check your setup there.

Cheers, Adrian.

Default-user

Thank you Adrian

Hi The main navigation doesn’t seem to display when in a responsive view now since recent updates have been done http://www.saltrooms.com.au/ View the URL on iPhone or re-size browser window and main navigation disappears past a certain point. Any solution? This is affecting a client’s order as you can imagine for any mobile users.
getbowtied

Hello,

The update shouldn’t be causing that, as you can see it doesn’t seem to be happening on the theme demo. We’ll check that for you, please just submit a support request and include a link to your site and a temporary admin username and password so we can check it.

Cheers, Adrian.

Great theme!

I have five widgets in the dark footer. Expected the fifth widget to slot in the middle column but it shows up in the left column. How can I get it to be the second widget in the middle column. I tried rearranging but couldn’t get it to work. http://artf.branditeffect.com.au Thanks
getbowtied

Hello and thank your for choosing one of our themes.

With The Retailer, the max is set to 4 widgets, the 5th will fall underneath. Feel free to submit a support request if there’s anything else we can help you with.

Cheers, Adrian.

Hi, the ”mini shopping bag” doesn’t show up on my header. i use version1.9 and i install envato toolkit plugin, but have some order in the woocommerce.

need reinstall of woocommerce ?

getbowtied

Hi there,

First, make sure the Catalog Mode isn’t enabled, or the mini shopping bag isn’t disabled from the Theme Options panel. If everything is OK there, submit a support request and we’ll check that for you, please just include a link to your site and a temporary admin username and password.

Cheers, Adrian.

muska411

Catalog Mode Solve the problem , Thanks ^^

getbowtied

Great! No worries!

Is it possible to use this theme for a catalog to view products only? I want customers to be able to view products and item #, but not be able to place an ecommerce order.

Thanks,

Kevin

getbowtied

Hey Kevin,

Yes, the theme comes with a “Catalog Mode” feature that allows you to turn off the shopping functionality with a single click. You will be able to use it for cataloging purposes only.

You can easily turn off the Catalog Mode at a later time in case you decide to start selling at some point.

Let me know if there’s anything else you’d like to know about The Retailer. I’ll be around.

Cheers, Adrian.

Default-user

Perfect! Thank you!

getbowtied

No worries!

Very attractive theme. Just a question.. Is it touch screen friendly?

getbowtied

Hi there,

Yes, it is, you can test it on a mobile device.

Feel free to get back if you have any other questions about The Retailer. I’ll be around.

Cheers, Adrian.

how do i change category Text Color?, its white, i ean it black

getbowtied

Hello,

There’s no built-in option for that, but one of our support guys will help you with it, please just submit a support request.

Cheers, Adrian.

Default-user

Hi Adriam, Im doing business here dont have a time to submite a ticket and wait for days, solved. Now i wanna delete product count from the category , just tell me what should i delete from style.css thank you

Default-user

solved

mark { display: none; }

thank you

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