2596 comments found

kBoyd Purchased

Hi. I’m unable to separate paragraphs. On every page or within every text block/column, the first time I try to make a new paragraph, it doesn’t allow me to add a space between the paragraphs.

What do I need to update to fix this?!

This is how my paragraphs look:

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc fringilla mollis molestie. Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Integer mollis at ligula non consequat.

This is how I’d like the paragraphs to look:

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc fringilla mollis molestie. Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Integer mollis at ligula non consequat.

getbowtied

Hello,

Did you submit a support request here? http://themeforest.net/item/the-retailer-retina-responsive-woocommerce-theme/4287447/support In case you haven’t please do so. Just make sure you include a link to your site / page with the issue and also include the admin username and password so we can check your setup there.

Cheers, Adrian.

WooCommerce 2.1 was just released: http://goo.gl/qgz9ha this means a new theme update will soon be available to ensure compatibility.

Stay tuned!

getbowtied

Later update: The latest version of the theme was released. If you updated to WooCommerce 2.1, you should update the theme as well. Here’s how to update: http://support.getbowtied.com/the-retailer/how-to-update-the-theme/

Cheers, Adrian.

ydovk Purchased

Hi Is there any way to have the portfolio images shows as a slider vs have it just as a long list? (i have 50 pictures per portfolio filter and the page looks bad just having them as a list) Thanks for this great theme!

getbowtied

There’s no slider option for the portfolio. You can user the Slider Revolution plugins but I guess that won’t be convenient in your case since you have so many images, you would still have to manually create the sliders.

Maybe the built-in WordPress gallery functionality could help you: http://theretailer.getbowtied.com/demo/gallery-in-a-page/ It’s not a slider, but it does look great when you have lots of images.

Cheers, Adrian.

Amazing theme – used it on 2 projects so far!

Guys there is an update out for WooCommerce 2.1.0 – do you know when you’ll be releasing an update to the Retailer theme for this update?

BTW – I did update my local copy and the woocommerce update messed quite a few things up, could not add items to cart, logout wasn’t working just to name two. Thanks

getbowtied

Hey Phil,

Most probably tomorrow, the theme update is ready and is now being processed.

Cheers, Adrian.

Could you help me translate this theme to polish language? I’m trying everything: copy, pasting .po, .mo… but not work. I also trying working on original en_US.po, not work too. Please, help. Thanks!

getbowtied

Hello,

Have you submitted a support request? http://support.getbowtied.com/submit-ticket/

Cheers, Adrian.

ozione Purchased

hi!

anyone else having issues with a “review page” going black when clicking on it to post a review? it’s killing me!

getbowtied

Hello,

Have you issued a support request? http://support.getbowtied.com/submit-ticket/

Cheers, Adrian.

Default-user
ozione Purchased

yep. a week ago. we’re communicating on this with support: no solid answer yet.

The Add to Cart is broke for me too, after the WooCommerce update.

Would love to get the update sooner than later.

Thanks

getbowtied

The update is being processed and it should be available soon. Stay Tuned!

For future reference, follow the advice of WooCoomerce: http://www.woothemes.com/2014/02/woocommerce-2-1-the-peppy-penguin/

“Before you update your live website to WooCommerce 2.1, please use a test environment for all your testing. You can use the test environment as a sandbox to simulate the update and make sure your website will continue to work after you update it to WooCommerce 2.1.

Also make sure that you have updated all your premium WooCommerce extensions to the latest available versions, as they have all been made compatible in the last two months.”

It’s best to always test updates in a safe environment.

Fortunately, we were prepared for this update and you won’t have too wait too long.

Cheers, Adrian.

stjerne Purchased

I also have a problem with Cart. It’s always empty. I am waiting impatiently for update… :/

getbowtied

The update is ready and should be available soon.

For future reference, follow the advice of WooCoomerce: http://www.woothemes.com/2014/02/woocommerce-2-1-the-peppy-penguin/

“Before you update your live website to WooCommerce 2.1, please use a test environment for all your testing. You can use the test environment as a sandbox to simulate the update and make sure your website will continue to work after you update it to WooCommerce 2.1.

Also make sure that you have updated all your premium WooCommerce extensions to the latest available versions, as they have all been made compatible in the last two months.”

It’s best to always test updates in a safe environment.

Fortunately, we were prepared for this update and you won’t have too wait too long.

Stay tuned!

Cheers, Adrian.

Does the theme The Retailer – Retina Responsive WooCommerce… Support all currencies? We would at first like to launch the site… First targeted to our South African target market, but would like to know if we can change the currency to South African Rands (ZAR) before purchasing the theme?

getbowtied

Hello,

Yes, you can use South African Rand with WooCommerce.

Cheers, Adrian.

Cerilia Purchased

Can I say great support releasing the updated theme so quickly!

getbowtied

Thanks! :D

scodec Purchased

Does this theme have infinite scroll? Where you on’t have to click next, products keeps appearing like ajax when scrolling down?

getbowtied

Hello,

No, there’s no built-in infinite scrolling option.

Cheers, Adrian.

zealphy Purchased

Hi,

How can I make 3 columns instead of 4 columns for product Archive page?

Thanks!!

getbowtied

Hello,

That’s available only if you enable the sidebar on the shop: http://theretailer.getbowtied.com/demo/shop/?product_listing_sidebar=yes otherwise the products will be displayed on 4 columns. There’s no option for 3 without the sidebar.

Cheers, Adrian.

blieben Purchased

I guess i need to ask this again – Why wont the copyright spot in the footer allow for html or links? Should be a simple fix….

getbowtied

Hello,

We are aware about the issue, I’ve submitted your request too, it’s on the developer’s list.

Cheers, Adrian.

getbowtied

Hello,

The theme was updated hours ago, Version 1.8.6 is available and we’ve fixed this issue. I thought I should let you know. Here’s how to update: http://support.getbowtied.com/the-retailer/how-to-update-the-theme/

Cheers, Adrian.

crdunst Purchased

Hi, on the whole a really great theme, and I’ve used many.

A couple of quick bug reports

1) When adding a link into ‘Theme Options > Footer > Footer Copyright Text’ it goes in okay, but after re-saving other options it screws up the link in the footer.

2) After changing the colours in theme options, the bars on the product ratings remain the default brown.

Thanks for a great theme though :)

Default-user
crdunst Purchased

Ah, I just saw the same issue reported about the footer link. @blieben you just have to re-save it again correctly after saving other options. Obviously not ideal, but a work around until it’s fixed in an update.

getbowtied

Hello,

Thank you for your feedback. Glad to hear you’re happy with the theme.

We are aware about the footer copyright text link issue. It’s on the developer’s list already.

Cheers, Adrian.

getbowtied

Hello,

The theme was updated hours ago, Version 1.8.6 is available and we’ve fixed this issue. I thought I should let you know. Here’s how to update: http://support.getbowtied.com/the-retailer/how-to-update-the-theme/

Cheers, Adrian.

Very nice theme.

Will this theme support landscape product image rather than portrait?

thanks

getbowtied

Hello,

Yes, you can set up the images sizes to fit your needs. If you’re wondering how to do that, you can find more info in the Theme Documentation here: http://support.getbowtied.com/the-retailer/setting-up-the-image-sizes/

Let me know if there’s anything else you’d like to know about The Retailer.

Cheers, Adrian.

rhuang Purchased

Hi, I’m following your instructions to update this theme using Envato Toolkit but I’m getting a message that updating the theme will cause me to lose any customizations. Is that true? Will I have to start over from scratch? Thanks!

getbowtied

Hello,

No, that message is for those who made changes directly in the theme files, such as custom coding. Is this the first time updating? Just to make sure, you can create a backup of your settings in the Theme Options panel so you can import it back, here’s how to do it: http://support.getbowtied.com/the-retailer/how-to-backup-your-settings/

In case you need any help futher with it, you can submit a support request here: http://support.getbowtied.com/submit-ticket/

Cheers, Adrian.

Default-user
rhuang Purchased

Thanks for the link, Adrian! Yes, it is my first time updating. I have created a support ticket for this.

Is the “top seller” widget missing from this update?

getbowtied

Hello,

It seems that WooCommerce changed the logic a bit in the latest update. You can now use the widget called “WooCommerce Products” and set it to display products ordered by Sales. It will result in a widget that displays top selling products. This is what you should be seeing on your screen: http://screencast.com/t/wAXobNAnmQ4

Hope this helps.

Cheers, Adrian.

Cerilia Purchased

Noticed a strange Sale pricing format:

Classic Sneakers $112.45 $85.95–$112.45

While on others you just have the sale price

Classic Sneakers $112.45 $85.95

Why?

getbowtied

In that case, only one of the prices set per variation has a sale price, and that’s the result.

Cheers, Adrian.

Cerilia
Cerilia Purchased

many thanks…

Hello,

Can I change the ‘sale!’ circle over the items in color? I want it to be a different color than the main color of my theme.

Kind regards.

getbowtied

Hello,

There’s no built-in option for changing that color only. You would have to custom code that.

Cheers, Adrian.

Default-user

Yes, this I already knew…

Could you be so kind as to explain what that custom code would be? And where to change it?

getbowtied

Can you please open a support ticket for that? http://support.getbowtied.com/submit-ticket/

Cheers, Adrian.

Good Morning:

Is there anyway to switch the featured images on the theme and use an iFrame html code that display animation instead. Not on the home page but on the individual products page.

Thank you,

John

getbowtied

Hello John,

Not, that’s not a built-in option, we would avoid loading iFrames where not needed. Let me know if you have any other questions about The Retailer.

Cheers, Adrian.

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