2295 comments found

  • Has been a member for 0-1 years

hi

how to change link in theme options -> Theme Documentation

getbowtied

Hello,

Since that’s a link to the actual theme’s documentation, there’s no built-in option to do it. However, we can help you with it, please just submit a support request.

Cheers, Adrian.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

The update has slowed down the site load times considerably. Is there anything I can disable or adjust to get back to the speediness we had before? I don’t need parallax or a lot of the (very cool looking) new features in 2.0. Should I downgrade?

getbowtied

Hello,

The update shouldn’t be slowing down your site. You were probably just used to having the old version cached by your browser. The theme won’t load anything extra if not used.

A test on http://www.webpagetest.org/ should give you more details on what’s loading on your site.

Feel free to submit a support request if there’s anything else we can help you with.

Cheers, Adrian.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Ivanas74 Purchased

Hi, I posted a support request 10 days ago and haven’t received the response yet! Since updating to v2.0 I can’t view the shopping cart. I provided the login as you asked. And as previous comment mentioned my website has also slowed down considerably.

getbowtied

Hello Ivana,

Sorry for the delay, just got back to your ticket. The issue is solved. Feel free to get back if there’s anything else we can help you with.

Cheers, Adrian.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi

I am looking for a theme that can allow me to initially just showcase my products as in product catalog (I sell Picture Frames) with the ADD TO CART button turned OFF and replaced it with a PRODUCT INQUIRY FORM on each product page. I plan to activate the cart system with the ADD TO CART button maybe after a year. Can this theme meet these requirements?

Regards

getbowtied

Hello,

Yes, the theme comes with a Catalog Mode featured that allows you to turn off the shopping functionality until you’re ready to sell. For a inquiry form, you’ll have to use a plugin.

Feel free to get back if there’s anything else you’d like to know about The Retailer. If you decide go with it and you need any help while you’re setting it up, feel free to submit a support request.

Cheers, Adrian.

Default-user

Thanks for your prompt response. I have noticed some themes provide short-code to add the product inquiry form on the product page. You don’t have it in this theme? I don’t want to spend extra money on plugins, I want a theme that has everything I am looking for.

getbowtied

Hello again,

There are a few free plugins out there to help you with that. We tried not to bundle the theme with such a feature, to keep it light since it’s optional and there are free solution out there.

Cheers, Adrian.

Default-user

Thanks, let me investigate on the free plugins first before I buy the theme.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • Taiwan

hello Visual Composer plugin will update to v4.2.3 !?

thanks

getbowtied

Hi there,

If you need to update, please submit a support request and we’ll help you with it.

Cheers, Adrian.

yangho0614

thank you

i just sent message!!

getbowtied

Great! We’ll get back to you really soon!

Have a good one! Adrian.

  • Has been a member for 0-1 years

hi

how do I add a new menu and delete it in the theme option?

getbowtied

Hi,

I’m not sure what you’re trying to achieve, can you please be more descriptive, maybe provide a screenshot too or a link to your site in a support request

Cheers, Adrian.

Default-user

sorry

themes.php?page=optionsframework where can I find it

getbowtied

You can find that file in theretailer\admin\functions\functions.options.php . Please just note that other than pointing you to it, we won’t be able to help with custom coding. Such requests fall outside the support policy.

For anything else, feel free to submit a support request.

Cheers, Adrian.

Default-user

sorry once again

but why I can not access it? empty file

getbowtied

Don’t need to be sorry, please just open a support ticket and I’ll assign it to one of the developers to help you with it :)

Cheers, Adrian.

Default-user

please help me. I want to show my school friends if I can make an online shop

getbowtied

sounds even better :) We’ll sure help you, submitting a support request is the way to get help as it cannot be done via comments: http://support.getbowtied.com/hc/en-us/requests/new

Cheers, Adrian.

Default-user

soory I still do not understand, because I am very beginner :( what should I fill in the subject, how can help you and Attachments? sorry complicate your

getbowtied

The subject is like an email subject, for example: “I need help with customizing the theme” then describe what you’re trying to do.

Don’t need to attach any files. That’s optional.

Cheers, Adrian.

Default-user

I’ve followed all the stepby step. I’ve got http://support.getbowtied.com/hc/en-us/categories/200102021-The-Retailer how the next step?

  • Bought between 10 and 49 items
  • Has been a member for 6-7 years
  • United States
http://theretailer.getbowtied.com/demo/shop/accessories/classic-sneakers/

Is there a way to only load images that are the color you’ve selected? Right now they are all in the product image carousel at the same time and the colors don’t stay grouped when you scroll through.

Second question is if there is an option to select the color using swatches instead of the color drop down menu.

Thanks! Love this theme!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello,

Does it support RTL?

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
easternco Purchased

After updating my entire website seems to be broken – http://www.easterncollective.com/

The checkout doesn’t work, the admin bar is repeating at the bottom of the page, etc.

Any help would be great!

getbowtied

Hello,

We’ll check your site right away, please just submit a support request and include a temporary admin username and password so we can take a look at your setup there.

Cheers, Adrian.

Default-user
easternco Purchased

Just sent a request and username/password

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • Taiwan

hello

how to update Slider Revolution!?

i sent a message to you

yangho0614

i already got it thanks

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
sthambi Purchased

Hi,

I can’t get visual composer installed on my wpengine hosting.

While installing it throws below error:

Installing Plugin: Visual Composer Downloading install package from /nas/wp/www/cluster-2257/cococo/wp-content/themes/theretailer-child/inc/plugins/js_composer.zip…

Download failed. A valid URL was not provided.

Return to Required Plugins Installer

Contacted wpengine, and now it appears js_composer.zip is not present in theme files. I downloaded all installables, and i can’t locate it as well.

Please assist. Thank you!

Thambi

getbowtied

Hello Thambi,

The plugins is included with the theme files, not sure why your server doesn’t find it, but we’ll take a look at it.

Please submit a support request and include a link to your site and a temporary admin username and password. We’ll check it and will get back to you.

Cheers, Adrian.

Default-user
sthambi Purchased

Submitted support request.

getbowtied

Solved :)

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 4-5 years

I’m thinking of buying this theme, I would like to know if you support the Brazlian Portuguese language. Thanks.

getbowtied

Hello,

The theme doesn’t come with translations other than English, but it comes with the language files you need to translate it. We don’t foresee any issues with it.

Feel free to get back if there’s anything else we can help you with.

Cheers, Adrian.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
mokkie Purchased

Hi Adrian, on the product page, why does it sometimes show “Back to [main category]” and sometimes show “Back to [subcategory]”?

I need it to direct to [main category]. Please advise, thanks!

getbowtied

Hi there,

It should always be the parent category. There’s no built-in option to do change that. You can only choose to fully remove that area.

Feel free to submit a support request if there’s anything else we can help you with.

Cheers, Adrian.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I would like to know what transition are you using for the slider on this page: http://theretailer.getbowtied.com/demo/pages/homepage-v3/

Thank you in advance!

getbowtied

Hello,

The transition between the sliders is “Fade”. You can get the importable slider files in the main theme package downloaded from ThemeForest to get the same slider.

Feel free to submit a support request if you need any help further with it.

Cheers, Adrian.

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
clintonf Purchased

Hi

I am looking for the shortcodes for columns like on this page: http://theretailer.getbowtied.com/demo/pages/columns-boxed/

example: a row with three_fourth and one_fourth.

Thanks

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