2400 comments found

hi,

the plugin ‘order post type’ does not work anymore for the portfolio posts.

Can you tell me how I can use a plugin to drag and drop the order of the portfolio posts? I do not want to use date or alphabet order.

Hope to hear from you soon.

Greets Jair

getbowtied

Hey Jair,

Thanks for submitting the support ticket. Feel free to get back there if you have any other questions.

Cheers, Adrian.

robyn_90 Purchased

I would like to use a alternate logo for the sticky menu. Is that possible?

getbowtied

Hey Robyn,

Regretfully not with the current options. A few other customers asked for the same thing, so I’ve added a +1 on the existing request.

We’ll implement this future for the next update.

Cheers, Adrian.

camelia81 Purchased

Hi Adrian,

I absolutely love all the new updates for the site with the exception of the loading bar. It is annoying as it slows down my site and I want to know how to delete it. I tried asking this question in support but the IT guy was not getting what I am talking about.

Is there a way to do without the page loader (the loading bar)?

Thank you so much, Camelia

getbowtied

Hello Camelia,

I found your ticket and just sent a new reply.

Cheers, Adrian.

artsmart Purchased

Hi Mr Bowtie, The 2 column menu is not working on my website. I have inserted the shortcode megamenu-3-col in the CSS Classes box as per your documentation but it is still showing as one column. Any help would be appreciated. Thanks.

getbowtied

Hello,

Just use “mega-menu”, not “megamenu-3-col”. It should do the trick.

Feel free to submit a support request if there’s anything else we can help you with.

Cheers, Adrian.

artsmart
artsmart Purchased

Thanks Adrian, that worked. You might want to update the theme documentation to reflect this change.

I try not to annoy theme authors with trivial questions as I know you have better things to do than answer questions everyday!

getbowtied

Currently, there’s no info regarding this matter in the documentation, I think you accidentally viewed the documentation from our other theme, Mr. Tailor, for which the 3-columns info is correct :) We’ll sure update the documentation anyways.

As previously said, feel free to ask for help whenever needed by submitting a support request.

Cheers, Adrian.

carlsen Purchased

This theme is really great. However I miss the feature to use breadcrumbs instead of ‘back to main category’.

Or if you could make this feature so you go back to the category that you came from – even if it’s not that products main category. That would be awesome!

getbowtied

Hello,

I’ve added a +1 on the existing request to integrate the breadcrumbs in a future update.

Cheers, Adrian.

Hi

I am working on this theme for a client. I get the following error when trying to rescan the strings with default language as English.

“Fatal error: Call to a member function get() on a non-object in /var/www/WEBSITENAME.dk/public_html/wp-includes/query.php on line 28”

Apparently this is a problem with your theme, see here:

https://wpml.org/forums/topic/fatal-error-call-to-a-member-function-get-on-a-non-object/
getbowtied

Hello,

We need to check that, please just submit a support request and I’ll assign it to our developers to take a look at your setup.

Cheers, Adrian.

Default-user

Thanks, it’s submitted now, Adrian.

getbowtied

Hello,

Yes it is, it’s one of the plugins your need when using WPML.

I’ll be around if there’s anything else you’d like to know about The Retailer.

Cheers, Adrian.

groupeUTD Purchased

Hi! I would like to use custom post types with custom taxonomies and filter them like the portfolio in your demo. Is there any chance to accomplish that?

getbowtied

Hello,

You can do that only if the Portfolio fits your needs, there’s no built-in option that would allow you to dynamically create new custom post types. Unless you find a plugin that would add this feature to WordPress.

If you have any other questions, feel free to submit a support request.

Cheers, Adrian.

Hi :) I asked on the forum about the demo content problem, but have not received a response yet.

There is a problem with uploading the demo content, and no error message appear whole uploading demo. It just does not upload, and the demo content is nowhere to be found on the site.

can you help? Thanks, Martyna

Default-user

It has been solved, thanks :)

getbowtied

Great! No worries :)

va1erius Purchased

no support :shocked:

getbowtied

Hi there,

I just got back to your ticket.

Cheers, Adrian.

groupeUTD Purchased

Hello, I use backorders but I would like to change ‘Available on backorder’ string on single product page. I manage to change string on cart for now. Please, how to accomplish that?

getbowtied

Hello,

That’s part of WooCommerce and there’s no built-in option to change that, but we’re happy to guide you, please just ask for that in a new support request.

Cheers, Adrian.

SelectaPR Purchased

Hi, on “Shop” page footer image (credit cards) does not resize to the fit the screen, but it goes “out of the screen” when I open it on an iphone. It does resize on all other pages normally. I tested it on an iphone 4 and 5. I believe its a bug on the theme. How to fix that?

Thank you!

getbowtied

Hello,

That’s a great catch, can you please just submit a support request and provide us with a link to your site?

Cheers, Adrian.

Default-user
SelectaPR Purchased

Sure I will. btw. The same happens on checkout page so I would say the problem is in woocommerce part.

Default-user
SelectaPR Purchased

Ok I did. Look forward to hearing back from you. Thanks!

Hi activating the new version of Visual Composer 4.3.3 i get this error

/wp-content/plugins/js_composer/include/classes/core/class-wpb-map.php on line 245 can you tell me why the composer is not update????

getbowtied

Hi there,

We’ll release a new update soon to ensure compatibility with the latest Visual Composer. In the meantime, you can submit a support request and ask for the latest working version of the plugin.

Cheers, Adrian.

Hi!

Why are my gallery images getting blurry?

http://diondejong.nl/webshop/?portfolio=a-story-about-fear

Can you help me with this?

Thanks!

getbowtied

Hello,

I can see what you mean. I think you just need to increase the thumbnail sizes defined in WordPress. Here’s how to do it: Blurry Thumbs? How to set New Image Sizes in WordPress and Regenerate the Thumbnails.

Feel free to submit a support request if you need any help further with it or if you have any other questions.

Cheers, Adrian.

Default-user

That’s amazing, thank you!!

getbowtied

No worries!

jcheng92 Purchased

Hi there,

I have contacted support but received a copy+pasted response. I would like to know how to delete the progress bar animation which slows down my page loads. Yes, I know there is no option to turn it off and hopefully your developers will implement an option. Please let me know how I can delete the code or whatever must be done.

Thank you,

Jennifer

getbowtied

Hey Jennifer,

It has been requested before and that’s why we decided to add an option to turn it off in the next update, we’re still working on that. The reason we suggested waiting for this next release is cause we never advise our customers to custom code / delete existing parts of the theme unless they’re developers, to avoid future problems. We always avoid quick and dirty solution that are not reliable on the long term but since you do need to remove that bit of coding right away, I’ll assign your ticket to one of the developers to help you with it. You’ll receive a reply soon.

Cheers, Adrian.

miltersen Purchased

Some buttons, like print after order, are still the default color and not the color I have chosen. Is that fixed in never versions? I run 1.9 and I am not happy to upgrade without a reason ;-)

getbowtied

Hi there,

You’re probably using a plugin for that and it’s not coming with custom styles. You should submit a support request and ask for help with that.

Oh … and there are lots of reasons to update, it’s a major one ;)

Cheers, Adrian.

Default-user

Cheers.

I want to create Get The Look pages on my project pages (I am interior designer) just like they did on Zonda theme: http://newsmartwave.net/preview.html?zonda_wp Could I use a pin or mapping plugin on a slider in this theme, so that I can have pop up images linking to product pages pinned on a photograph of a room (I am an interior designer). Would it work with Visual Composer? There is one plugin on themeforest: http://codecanyon.net/item/mapplic-custom-interactive-map-wordpress-plugin/6800158 and another: http://codecanyon.net/item/power-image-hotspot-galleries-/8104179 Also, is there a way of making the menu transparent or change to a side menu like in Friday template?: http://themes.dfd.name/friday/ Thank you in advance :)

Hello. The products have query form? Thank you very much.

getbowtied

Hello,

No, it doesn’t come with such a feature built into the theme, but you can find plugins out there to help you with that.

Feel free to get back if you have any other questions about The Retailer. I’ll be around.

Cheers, Adrian.

Default-user

What possible solutions are there? I like this template!

getbowtied

Hello again,

As mentioned, you will be able to to find plugins out there that would add this functionality to your site. Here’s an example: https://wordpress.org/plugins/product-enquiry-for-woocommerce/ but I believe there are other out there.

Let me know if you have any questions.

Cheers, Adrian.

Hi,

Before buying this theme, i have a question. Can i, instead of selling products, sell services like watersport excursions and stuff ? with some reservation system ?

getbowtied

Hello,

There is no reservation system behind but you can sell any type of products (virtual/downloadable/ etc.) You can set each product to fit your needs. You should make some online research, probably you can find a plugin to help you with the reservation system.

Feel free to get back if you have any other questions about The Retailer.

Cheers, Adrian.

I was wondering how do i make the MailChimp popup work because it doesn’t seem to be working on my website.

I’ve enabled the plugin and i’ve logged in using my MailChimp account but nothing appears when i load the home page (even if i’m using a different laptop or browser).

Visit Website

Hope you can help me out!

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