2000 comments found

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • United States

Is the “top seller” widget missing from this update?

getbowtied

Hello,

It seems that WooCommerce changed the logic a bit in the latest update. You can now use the widget called “WooCommerce Products” and set it to display products ordered by Sales. It will result in a widget that displays top selling products. This is what you should be seeing on your screen: http://screencast.com/t/wAXobNAnmQ4

Hope this helps.

Cheers, Adrian.

  • Bought between 10 and 49 items
  • Europe
  • Has been a member for 4-5 years
Cerilia Purchased

Noticed a strange Sale pricing format:

Classic Sneakers $112.45 $85.95–$112.45

While on others you just have the sale price

Classic Sneakers $112.45 $85.95

Why?

getbowtied

In that case, only one of the prices set per variation has a sale price, and that’s the result.

Cheers, Adrian.

Cerilia
Cerilia Purchased

many thanks…

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

Can I change the ‘sale!’ circle over the items in color? I want it to be a different color than the main color of my theme.

Kind regards.

getbowtied

Hello,

There’s no built-in option for changing that color only. You would have to custom code that.

Cheers, Adrian.

Default-user

Yes, this I already knew…

Could you be so kind as to explain what that custom code would be? And where to change it?

getbowtied

Can you please open a support ticket for that? http://support.getbowtied.com/submit-ticket/

Cheers, Adrian.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • United States

Good Morning:

Is there anyway to switch the featured images on the theme and use an iFrame html code that display animation instead. Not on the home page but on the individual products page.

Thank you,

John

getbowtied

Hello John,

Not, that’s not a built-in option, we would avoid loading iFrames where not needed. Let me know if you have any other questions about The Retailer.

Cheers, Adrian.

  • Bought between 1 and 9 items
  • Greece
  • Has been a member for 2-3 years

Pre Sales question: I am interested in creating a website in catalogue mode, fully functional only for registered users (wholesale customers). Is this possible with this theme’s catalogue feature or do I have to purchase this plugin http://www.woothemes.com/products/catalog-visibility-options/ from Woo. Thanks in advance!

getbowtied

Hello,

That’s not a built-in feature, you would have to go for a plugin/extension for that.

Cheers, Adrian.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United States
ytilles Purchased

Let me start by saying, AMAZING theme. Very elegant and feature-rich. Thank you and keep up the good work!

I made the mistake of updated to the latest version of WooCommerce (2.1.1) believing that The Retailer v1.8.5 was ready for the update (since it was recently updated). Unfortunately, it was not and I received from WooCommerce upon a install of 2.1.1 a list of incompatible template overrides that needed updating. I’m included a copy of the list of “out of date” files for your convenience and to ensure that these will be addressed in the updated version of The Retailer:

Template Overrides (WooCommerce):
archive-product.php version – is out of date. The core version is 2.0.0,
cart.php version 1.6.4 is out of date. The core version is 2.1.0,
mini-cart.php version 1.6.4 is out of date. The core version is 2.1.0,
content-single-product.php version – is out of date. The core version is 1.6.4,
order-details.php version 2.0.3 is out of date. The core version is 2.1.0,
product-image.php version – is out of date. The core version is 2.0.14,
review.php version 1.6.4 is out of date. The core version is 2.1.0,
single-product.php version – is out of date. The core version is 1.6.4

Second, can you provide a status of when we can expect to see the updated version?

Thanks in advance for your response and continued support of this excellent theme!

getbowtied

Hello and thank you for your feedback. WooCommerce 2.1.1 was just released yesterday and we’ve already started working on the new update, it should be available by tomorrow most probably.

Cheers, Adrian.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Malaysia

Hi, great theme! Planning to get this theme. Btw just wondering, any plan to extend the login functionality? Like allowing users to login via facebook, twitter, etc.

getbowtied

Hello,

Glad to hear you’re considering The Retailer for your site. No, social media login is not a priority for the theme at the moment. I believe there must be plugins/extensions out there to help with that.

Cheers, Adrian.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom

Hey Adrian,

How’s it going?

Couple of things, I’ve read that woocommerce has been updated & I’ve just updated my site to the latest version of your theme.

This being said, I’ve received an error saying:

“Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.”

Looking in the system report I can see that:

cart.php version 1.6.4 is out of date. The core version is 2.1.0, mini-cart.php version 1.6.4 is out of date. The core version is 2.1.0, order-details.php version 2.0.3 is out of date. The core version is 2.1.0, review.php version 1.6.4 is out of date. The core version is 2.1.0, single-product.php version – is out of date. The core version is 1.6.4

I have the latest version of woocommerce, but still it’s outdated.

How do I repair this problem?

Regards Ricky

thenewlayout

Also might I add, I purchased smart coupons, do you know whether your application to woothemes has been sorted?

Because the problem I received when a user wanted to send a gift voucher to another user, and wanted to enter there email address the ‘your order’ tab n checkout blocked me clicking on the ‘send gift to friend’ tab.

getbowtied

Hey Ricky,

We are aware about the error, however, it shouldn’t break any of the functionality for as far as we tested. Yesterday WooCommerce released a second update (2.1.1), we will release a second update for the theme too in order to ensure full compatibility.

The update should be available tomorrow most probably.

Cheers, Adrian.

thenewlayout

Would you be able to check the backend of the site to sort the woocommerce side out please.

As this is causing errors on checkout pages.

getbowtied

I checked you site and haven’t found any errors on the checkout page.

About the WooCommerce notice, as told, it won’t break any functionality, you can simply hide that notice until we release a new theme update, probably tomorrow.

For anything else, you know where to submit a support request: http://support.getbowtied.com/submit-ticket/ :)

Cheers, Adrian.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
jezd Purchased

Great theme, this one is the best so far.

fyi Woocommerce 2.1.1 seems to be heading to 2.1.2 shortly as we had issues updating to it – as per other posts on 2.1.1 and this theme it is reporting a few pages out of date etc

thanks

getbowtied

Hello,

We are aware about it and will release a new theme update soon. However, you shouldn’t worry about that WooCommerce notification as it won’t break any functionality. You can simply hide it until the new theme version is released.

Cheers, Adrian.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • United Arab Emirates
SinlneR Purchased

Hello,

I have purchased your theme. Glad its a very good one.

Just one question for now.

While in your demo site assuming i am at the shop page with sidebar, i select one category like men’s wear it takes me to another page with all men’s wear clothing without the sidebar. How can i still have the sidebar, I wanna keep the sidebar all over my site, even when I select a specific product category the side bar should still remain.

Please advice.

Regards

getbowtied

Hello,

Once enabled, it will be available on category pages too. We’re tricking it on the demo for demo purposes only, to be able to show both scenarios.

Glad to hear you like it, thank you for deciding to go with it for your site.

Cheers, Adrian.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

I’ve just updated to the latest version of Woo Commerce, and downloaded the latest version of the Retailer, How do I now update the theme? There doesn’t seem to be any option how to do it in the WordPress Dashboard? Thanks

getbowtied

Hello,

Here’s how to update the theme: http://support.getbowtied.com/the-retailer/how-to-update-the-theme/

Cheers, Adrian.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

When creating a portfolio is it possible to edit the image width or is it fixed on the individual page? I’ve tried resizing the images within wordpress and before uploading it but they always come out the same width.

http://shopkika.com/portfolio-item/while-in-rome/

Also our sliders are not transitioning the same way the demo does, how do we get the same transition?

getbowtied

Hello,

About the portfolio item, yes, it does fill the width of that area to keep the images you upload the same size.

About the sliders, you can import the settings you see in the demo. Importable slider files are available in the theme package, in the Assets folder.

In case you have any other questions, feel free to submit a support request here: http://support.getbowtied.com/submit-ticket/

Cheers, Adrian.

P.S. Thank you for such a great review :)

Default-user

Thank you! Also is it possible to show more than 6 items in the portfolio per page?

getbowtied

No, there’s no built-in option to change that, you only select between the available layout. It would require some custom coding to get there with it.

Cheers, Adrian.

  • Belgium
  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi,

I was viewing at your theme and the comments, but I still have a question about the Catalog mode? I would like to combine catalog and shop, so for the “members” who are logged in, I like to add function to buy. While normal visitors of the site can’t see prices and/or order … Is that possible ?

Kind Regards

getbowtied

Hello,

The built-in Catalog Mode is for all users. I believe there must be WooCommerce plugins or extensions out there to make it work like that.

Cheers, Adrian.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
F8N1 Purchased

Would you consider adding a footer menu to this theme in the future? We’ve solved this temporally by adding a menu shortcode to the footer code, but we would like support for the footer menu to also appear in the responsive menu as well. Thanks!

getbowtied

Not sure yet. I’ve “+1” your request on the developers list. It wasn’t a highly requested feature so far.

Thank you for your feedback!

Cheers, Adrian.

F8N1
F8N1 Purchased

Fair enough. Thanks!

  • Bought between 1 and 9 items
  • Greece
  • Has been a member for 3-4 years

Hi, just some presales questions for your great theme: 1) Do you support Greek language? 2) Do you support additional info for manufacturers / brands like html text, images, videos, rich content in general instead of just displaying their attached products? 3) Do you support default payment / shipping methods? 4) Do you support products like annual subscriptions and manage them via billing / invoicing?

thanks in advance

getbowtied

Hello,

1) The theme comes with language files but you’d have to translate it yourself, it doesn’t come ready-made in Greek.

2) Not sure exactly where you’d like to get with the functionality, but you can checkout the demo pages to make a better idea. If there’s anything specific, feel free to ask.

3) You can install WooCommerce on a blank WordPress site (it’s free) to check the built-in payment options and shipping method. The theme can be purchased and installed at a later time, after you get comfortable with WooCommerce. The theme will only skit your shop settings there.

4) Subscription as products are not a built-in functionality of WooCommerce, but I think you can find a plugin/extension out there that does that.

Cheers, Adrian.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
YAS9 Purchased

Hi ,

i see theme have rtl.csc but I don`t know how to use it . I see that

I just want to change : 1- header ( logo be on right not left as now ) 2- description be on left

thanks

Default-user
YAS9 Purchased

sorry its fine now .. but my problem on Menu stile on right .. how to move it to left side ? thanks

getbowtied

Hello,

Have you submitted a support request? http://support.getbowtied.com/submit-ticket/

Cheers, Adrian.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

hi

a few issues , one is a major one

updated to latest theme version

1) logo is overlapping menu

2) colours changed after update, although I restored options

3) FATAL ERROR: CALL TO UNDEFINED FUNCTION WC_ATTRIBUTE_LABEL() IN /DATA/xxxx/PUBLIC_HTML/WP-CONTENT/THEMES/THERETAILER/WOOCOMMERCE/SINGLE-PRODUCT/ADD-TO-CART/VARIABLE.PHP ON LINE 25

the third is obviously a major issue and effectively has rendered shop unusable

Default-user

several more issues

4) image flipping no longer works

5) any changes made in theme options do not work

6) colours will no change to my settings

please advise as this is a live site

thanks

getbowtied

Hello,

Please submit a support ticket and paste in all the details. We need to check your settings there. http://support.getbowtied.com/submit-ticket/

Cheers, Adrian.

Default-user

ok, but I need a fix asap, thanks

getbowtied

We always do our best to get back to everyone as soon as we can :)

Cheers, Adrian.

Default-user

submitted ticket, not been given a ticket number

getbowtied

Just got back to your ticket, should have an email on it. We can continue the conversation over there.

Cheers, Adrian.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
osman_m Purchased

Hello there,

Lots of theme files have not updated along with woocommerce…lots of errors popping up. Whats the fix?

getbowtied

Hello,

You should updated the theme to V 1.8.6. It was released yesterday to ensure compatibility with the latest version of WooCommerce. If you’ll still be experiencing issues with it, you should submit a support request here: http://support.getbowtied.com/submit-ticket/

Cheers, Adrian.

Default-user
osman_m Purchased

how do I update it Adrian?

getbowtied

There’s a video tutorial in the documentation here: http://support.getbowtied.com/the-retailer/how-to-update-the-theme/

Cheers, Adrian.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 3-4 years

Hi, Hi,

I was wondering if it is possible to update my theme to the latest version but keep the header layout I currently have. I am currently on V1.6.

Any help/pointers/advice with this is much appreciated.

Thanks

getbowtied

Hello,

The header shouldn’t change if you haven’t made custom changes directly in the original theme files (such as custom coding). Since you’re updating from a post 1.6.5 version, you should backup the options in the Theme Options panel so you can import those back after you update. Here’s how to do it: http://support.getbowtied.com/the-retailer/how-to-backup-your-settings/ and here’s how to update the theme: http://support.getbowtied.com/the-retailer/how-to-update-the-theme/

In case you have any other questions or need any help further with it, please submit a support request here: http://support.getbowtied.com/submit-ticket/

Cheers, Adrian.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi… I’ve been having a problem with the products page. The button “purchase” doesn’t work. No matter how many times you click it, no items are added to the shopping bag. The site is http://www.sancro.it Does anybody know how to fix it? Thanks S.

getbowtied

Hello Samuele,

I just got back to your support ticket.

I am assuming you’ve updated to the latest version of WooCommerce and haven’t updated the theme as well. And update was released yesterday to ensure the compatibility with the latest version of WooCommerce.

Here’s how to update: http://support.getbowtied.com/the-retailer/how-to-update-the-theme/

We can continue the conversation over the ticket in case you need any help further.

Cheers, Adrian.

Default-user

Hello Adrien Thank you for the quick reply… I’ve tried to update the theme as you suggested (following the video instruction) Everything’s fine until i click “update automatically”... after that nothing happens. I’m stuck in a white page waiting for the “theme updated” message. But it takes too long. Where i went wrong?

getbowtied

Just got back to your ticket :)

Default-user

Ok.. it did work, but now the retailer theme has gone. Should i install it again?

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