An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by kotofey
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
I downloaded a new theme version. How to upgrade my current version?
1. Download the latest version from your account and unzip the package 2. In the unzipped folder you find the file ‘Times.zip’ 3. Navigate to Dashboard -> Appearance -> Themes 4. Deactivate current theme (or activate another theme) and hit ‘Delete’ 4. Download the new version using Wordpress theme uploader and hit ‘Activate’
If you change the theme files, you can replace only modified files using FTP (see update log). This method for advanced users.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.