298 comments found

The tabs aren’t working anymore and I can’t log in to your support. They were working fine a month ago.

http://balsamlakecottages.com/property/kingsview-on-balsam-97/?_est_property_id=4712#
Default-user

was a plug in conflict with autoptimize. I still can’t log into support though. It asks for my purchase code but says “that key is already in use”

redfactory

Hi,

What’s your username on our support forum? Could it be possible that you have another acount with that purchase code?

Cheers :)

Hello Redfactory,

Is it possible to filter directly on availible apartments by using a calander when searching?

Kind regards

redfactory

Hi,

This isn’t build into the current version of the theme. We might add it in the future, but we don’t have a specific date for this yet. Is this a must-have feature for you?

Cheers :)

Any change of incorporating an availability calendar and payment system (PayPal)?

redfactory

Hi,

The availability calendar and PayPal integration are already build into this theme :) When you make a booking on a specific property page the calendar will show you if the dates are available or not. PayPal is enabled by default but you can turn it off as well if you want.

Let me know if you have any further questions!

Hi,

I am interested in this theme. Looks good. Few essential questions. Let me first introduce the goal. I want to set up a page for few landlords that offers apartmets. One has proper affiliation system for booking engine, xml availibility and prices, payments etc, the other works “on request”. Questions: 1. can I use any code for example to display calendar in the panel (provided by property owner), or price calculator 2. can I use any code in the “book now” area (with Paypal on demo) to insert a link to booking form provided by property owner 3. can I set up the book now field different per property (some partners would be as standard booking request form emailed to me) 4. is thee any way to synchronise calendar with xml use, or with any other calnedar like google, bookassist etc. or simple import in XML file (e.g. propertyID, date from, date to, date from, date to, date from, date to, propertyID2 date from, date to, date from, date to) 5. Like above for prices

If what I wrote is not easy to understand :) forgive me and let me clarify.

Ciao, Gregsky

redfactory

Hi Gregsky,

Glad to hear you like our theme :) To answer your questions:

1) If I understand correctly you want to display custom code per property? If so, then yes you can do that :) You can either show this in a sidebar widget (specific to that page) or on the page itself.

2) The Book Now button will always go through the standard booking pages. However on those pages you can insert any text you want.

3) The Book Now button is the same for all properties as mentioned above. When you select a property those details will show up on the booking pages as well.

4, 5) You could export the bookings via the standard WordPress export tool. Prices are filled per propery so you’d have to extract it from the Properties export file. Anything is possible, but you’ll need to finetune the export/import to get the exact date you want.

From what I understand you’ll need to do some customizations to get exactly what you want. Mostly with the booking pages. If you want we can do these customizations for you, since we know this theme as no other ;) Let me know if you’re interested!

Cheers!

Default-user

Thanks for the reply. I am sorry, I don’t know why my previous message went with no “enter” or lets say

Anyway, considering answer 1, I could remove Book Now button and the whole booking process, and insert own code in sidebar widget? I could also for example use property description to do that. The essential is that my partner has all ways of affiliation (through xml or maybe customisable code) that insert the reservation in his own database.

In return I can download all availability and pricing for sync which two more messages explain that it is possible.

The thing is that only one of my partners is sophisticated, while I could add all other properties and use standard booking procedures that you provide.

Yes I may need a lot of customisation if not fresh programmed page, it is just a matter of money :)

One more question – search through available, or show only available properties is quite essential ? Possible ?

chraisy Purchased

DONT BUY THIS THEME!!!! FULL OF BUGS and very POOR SUPPORT Read other coments and you will see!

Default-user
chraisy Purchased

It’s the 10th time I receive this kind of answer “I will contact you shortly…” Since July 2013… Not shortly enought for me… This support is a joke! Please, refund me. I will buy another theme and you wont hear anymore from me

redfactory

Hi,

Sorry to hear that. Like I explained before, the reason we updated the theme was to get it working like it should and add a ton of features. I understand this doesn’t help you now, but at the time that was the best option we had. We’re glad we took the step because the theme turned out great and gladly we have a lot of happy buyers who use the latest version.

But since you asked: For refunds you can contact the Envato support: here http://support.envato.com/

Cheers :)

Default-user
chraisy Purchased

It was not an update. It was a new theme that needed the whole site to be re-build again. As you said, the theme was not working as it should but at least you could have given real support to your customers and not just making us wait “hopping” that we would get an answer. “happy buyers” until they realize the kind of bugs the theme has and that the support simply doesn’t exists. So, should I keep waiting for an answer or are you going to solve my issue as you promissed again 2 days ago?

Hi, Is there anybody here? On May 22, I requested assistance in your forum Today is May 28 I have not had any response I upgraded to the new theme but “theme options” is not visible can you answer please?

Default-user

Is there anybody here ?

The form “booking” don’t appear!

Default-user

Nothing?

chraisy Purchased

DONT BUY THIS THEME!!!! FULL OF BUGS and very POOR SUPPORT Read other coments and you will see! THE SUPPORT IS A JOKE!! They keep telling me to wait and after one month they just say they had forgotten to answer…. Very suspicious…

redfactory

Hi,

Sorry to hear that. Like I explained before, the reason we updated the theme was to get it working like it should and add a ton of features. I understand this doesn’t help you now, but at the time that was the best option we had. We’re glad we took the step because the theme turned out great and gladly we have a lot of happy buyers who use the latest version.

But since you asked: For refunds you can contact the Envato support: here http://support.envato.com/

Cheers :)

Default-user
chraisy Purchased

It was not an update. It was a new theme that needed the whole site to be re-build again. As you said, the theme was not working as it should but at least you could have given real support to your customers and not just making us wait “hopping” that we would get an answer. “happy buyers” until they realize the kind of bugs the theme has and that the support simply doesn’t exists. So, should I keep waiting for an answer or are you going to solve my issue as you promissed again 2 days ago?

Search Page Template missing!? I can not seem to set the landing page for searches. The Theme documentation say “To create a search page first go to the Page section and add a new page. On the right, select “Search Page” from the template selector. You should see that specific options for this page type are loaded. Once done, you can add a title, some content, and choose your options.”

Hello redfactory,

I just want to ask on how to solve the problem on builtin slider. Earlier the slider is still working but right now it’s not working anymore. Can you tell me what is the problem of this and what plugins or something to install to resolve this? When I check in the console it says that “Uncaught RangeError: noUiSlider”

I need to get your answer ASAP.

Thanks

Hi,

Is it possible to add or activate the Discussion or Commenting feature of wordpress on the Properties Custom Pages? Please advise.

Thank you.

Hi, I have raised a ticket in support, could you please answer it asap. My email id : sumitsinh@gmail.com

Have included issues here as well. With wordpress 3.9.1 there are lot of issues with your theme. Could please tell me which wordpress version will support this the best?

Best would be, if you could provide details of your hosted demo.

http://www.redfactory.nl/themes/thevacationrental/search/
redfactory

Hi, our developer thats responsible for this theme is currently on vacation. He should respond asap again, approximately end of this week. Sorry for the inconvenience!

Hi,

I would like to try the admin page before you buy. Primarily interested how can the owners to upload their apartment.

redfactory

Hi,

The theme uses the normal WordPress user management for this. So if you can add/edit posts & pages you can also add/edit properties. This is part of a property page for example: http://cl.ly/image/2v2J030o172f

Sadly there’s no demo playground available. Are there any specific questions I can answer for you?

Cheers :)

Hi,

I can’t seem to put a book now button into the page. I’ve turned it on in the “property options” section with all the information submitted but nothing changes on the property page.

redfactory

Hi,

Could you please open a ticket on our support forum? Our support staff will help you out with this :)

http://support.redfactory.nl/

Cheers!

prepurchase question, can i edit the labels to use this theme to reserve other items like vehicles? I’d need to be able to adjust the labels form say ‘apartment’ to ‘ford mustang’ for example

redfactory

Hi,

Yes all labels can be changed & translated :) We have quite the options page were you can change, add and remove any of the item properties. This will enable you to use it for any product or item you want.

Hope this answers your question :)

Amazing theme!!! I just bought 2 themes, but it doesn’t quite do the job for my project

1. Is it possible to have a bigger image slider on each property detail page? And can it be automatic?

2. Is it possible to have big slider on the home page

3. Can we change all colors (background, fonts, boxes) and font (sizes and font-type) in the theme options

4. Can we remove the area slider from the search filter bar (or any other non relevant elements)?

5. Can the header be changed, height and background gradient? (so it doesn’t look like the apple menu bar)

6. Can we remove or add any “property details” on the specific property page?

7. Can we remove the “contact the owner” widget on the specific property page?

8. Can we set a minimum amount of days for booking (ex. 6 nights minimum), so the person cannot put shorter stays when clicking on the dates

9. Do you have a demo where we can test the plugin? It would greatly help.

I am considering your theme for my Vacation Rental property and have several questions about the functionality. They are:

My property is listed with VRBO/HomeAway, and they have a review system whereby guest leave comments and a rating for your property. With other themes I’ve used they allow you to sync the reviews left on VRBO/HomeAway with the Reviews on their theme. Apparantly VRBO allows this. Will your theme support this?

Also, VRBO/HomeAway allow you to sync with the property calendar associated with each of their listings. If I buy your theme and add an availability calendar, can I sync with my VRBO/HomeAway calendar?

Unanswered questions from existing buyers for 2 months !!! Was going to buy it – another sale you’ve lost…

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