279 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Theme options are not working and much more, what is your contact e-mail ?

redfactory

Hi,

Could you please create a ticket on our support forum? Our developer will take a look and help you with your issue :)

http://support.redfactory.nl/

Cheers!

Default-user

And no response in 10 days , This is so bad support ! The build in slider are not working and how can i display the owners image ! Tell me your e-mail so i can send you the wp login

Default-user

And the map search isint working !

redfactory

Hi,

Our support should be up to date! Could you please give me the link to your ticket so I can take a look? If we missed it somehow I’d like to correct it asap :)

Cheers!

  • Bought between 10 and 49 items
  • Finland
  • Has been a member for 0-1 years
samivi Purchased

This template is awful. I newer get it work. If you change one thing that affects another. Documentation is pretty much useless, since there is nothing about the changes and how it is affecting etc.

For example simple task like placing widgets to a footer is almost impossible with this template, because footer is listed in widgets page, but you cannot place anything there. There is also 2 sidebars, but another does not allow widgets etc. There is stuff in the customize menu, that does not affect anything.

Completely awful template. DO NOT BUY THIS !!!

redfactory

Hi,

Sorry to hear about your experience! This is the first time I hear about a problem with the widgets. This is a default WordPress functionality and should work perfectly. Can you email me your WordPress login info via our profile page? I’d like to take a look myself to see what’s going on :)

http://themeforest.net/user/redfactory

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Your office is located in the Netherlands, so you’ll probably know the payment method IDEAL. Is it possible to integrate IDEAL (like, PayPal) with this theme?

redfactory

Hi,

Yes we’re indeed based in the Netherlands :) IDEAL is not possible at the moment I’m afraid. For now we only support PayPal out of the box. You can however disable this and let customizers pay in another way if you’d like. You can place these payment options on the confirmation page when they want to book a property.

Would this be a solution for you?

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

The map search are not working, what is the option for that ?

redfactory

Hi,

Could you please open a ticket on our support forum? We’ll be with you asap :)

http://support.redfactory.nl/

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Can you currently filter by availability? In the demo it seems that I can filter by city, etc., but then I’ll have to go into each property to see if it is available on certain dates. Is it possible to make it so that I can filter by both the city and availability so that only properties returned are properties that have availability for dates I selected?

redfactory

Hi,

It’s not possible to search based on availability at the moment. You can search on a lot of parameters, but dates is currently not one of them. Is this a must-have feature for you?

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Im am still waiting for help with the theme option donĀ“t displaying properties and not working!

redfactory

Hi,

Like I mentioned before, our support forum is up to date so all questions should be answered. If your question isn’t answered yet, could you please let me know and send me the link to your ticket?

Cheers :)

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years

Hey there. I need a theme to rent vacation houses/appts on a single city, only. Is this theme suitable for this?

Thanks

redfactory

Hi,

Yes you can list properties in a single city. The map will show only the coordinates that you put in. Is there any restriction that you had in mind?

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I’m trying to access the support forum at http://support.redfactory.nl/

I’ve registered and used it before. Now its asking me to provide my purchase code. When I do I get this error message

“Sorry, this key is already in the database. If you think this is a mistake, please contact us to resolve the issue.” It says to contact you but i cant find anywhere to contact. Thanks

redfactory

Hi,

Is the support forum working for you now? Of not please do let me know and I’ll take a look for you :)

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

how does a user to submit a property ? Or the properties must be created by me in the backend admin?

redfactory

Hi,

Yes the properties must be created in the backend, but it doesn’t have to be done by the admin. In WordPress you can set up different users who can add apartments on their own :)

Cheers!

  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
  • Europe

where i find availability calendar??? And how to acess admin panel demo?? I want but this plugin, how to access every hotel every user?? For example

Hotel Marriot: User permission “User 1”

hotel Golden tullip: User permission “User 2”

have this?

redfactory

Hi,

There’s no demo available for the backend I’m afraid. If you want to set up different permissions for different users you’d either need an external plugin or some custom work. If you want you can add your customization to http://www.themecustomizers.com. One of our developers can pick up your request and give you a quote for the customization :)

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi! I’m interested in this template but I have two questions:

- Is it possible to assign different prices to the same apartment, depending on the time of the year? - Is it possible that, instead of integrating with Paypal, the “Submit a booking” button works as a “Request information” button? This means, instead of paying, it sends an email to me with the information of the user and the period/apartment he is interested.

Thanks!

redfactory

Hi,

Yes you can set up as many prices as you want, with a start and an ending date. Paypal can easily be turned off, which means your customers will have to make the payment in any other way you want. In the backend you can view a list all the bookings that have been made.

If you have any further questions, please let me know :)

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi, It seems that there is still an IE9, IE10 and IE11 bug for the filter page which causes it to not work. Have you got a fix for this?

redfactory

Hi,

Could you open a ticket for this on our support forum? Our developer will be able to help you out with this :)

http://support.redfactory.nl/

Cheers!

Default-user

I have added a ticket to the support site.

redfactory

Thank you :)

Default-user

hi, just checking to see if you have fixed the IE bug which causes the filter to not work?

redfactory

Hi,

Our developer is looking into this. I’ll let you know as soon as we have solved this for you :)

Cheers!

Default-user

This has still not been resolved. Can someone please get back to me ASAP…..

  • Slovenia
  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items

Hi! I’m interested in this template but I have some questions:

If I disable PayPal support, do I have option that the system automatically sends the bill to buyer’s e-mail? Can I see the screenshot of this option?

Is the template fully supported by WPML?

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Goede Morgen, I am wondering if it is possible to integrate Stripe payments in your wordpress template? There is a plugin available for Stripe.

redfactory

Hi,

For now Paypal is the only one fully integrated in the theme. Any other payment gateways need to be integrated manually. You can disable paypal in the theme settings, so you can also let people know how they can pay otherwise.

Hope this helps :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

I would like to purchase this theme, but I would like to know if there is an option to send the booking enquiry to the owner instead of receiving payments.

Thanks

redfactory

Hi,

Whenever a booking is made (even if the payment has not been made) a pending booking will be placed in the backend of the theme. You can simply disable Paypal if you’d like to use something else :)

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

The template can be miltlinguage? I need to know if it can be used in enlgish and spanish befor pruchasing

Thanks in advance

redfactory

Hi,

Yes this theme as support for the WPML plugin which enables you to translate everything :)

Hope this answers your question!

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

We have bought this theme but it is impossible to work with. Why is it impossible to customize this? What happend to the option showed in the video on vimeo? And no answer to my questions after more than 24H.

redfactory

Hi,

Sorry to hear about your experience so far! What is it that you’d like to customize? Also, what option do you mean in the video? Maybe I can point you in the right direction :)

Cheers!

Default-user

In the demo video on vimeo you can see a different theme editor with more options. With the current one i can not customize the theme the way i want. It is impossible to have a full white #siteheader without changing the css. But the #Siteheader can not be found in the CSS or Foundation. So could you please tell me how to change this? And how can you have a full image (like the map) as a static frontpage?

redfactory

Hi,

What you can do is set up a child theme. Information on how to do that can be found here: https://codex.wordpress.org/Child_Themes

If you use a tool like Firebug for Firefox, or Inspect Element in Chrome, you can pinpoint the id’s and classes and overwrite the css in the child theme. You don’t need to find the original location of all these styles. Just put them in the child theme and you’re done :) This will also allow you to update the theme in the future without losing your customizations.

Hope this helps!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

HI, I would like to know the following:

1. Can we have different agents, and can each agent/owner add their own properties and be able to edit? 2. Does the contact form next to the property send the email directly to the agent or the site admin?

Quick reply please I would like to purchase the theme and start immediately

redfactory

Hi,

Yes you can set up different agents and have them add and edit properties. You can let the contact forms go directly to the agents. WordPress has user management build-in by default, which is what we use for the agents as well :)

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, It’s possible setup reservation restrictions in the booking engine. e.g. minimum night stay, specific check in date…etc? Thanks

redfactory

Hi,

Yes you can easily set up a restriction for minimum and maximum stay and the number of guests:

http://cl.ly/image/0R0D2l1o2T3g

A specific check-in date can’t be set I’m afraid. Is this a must-have feature for you?

Cheers :)

Default-user

Thanks for the reply. Specific check in date no, but specific week day is important. Some of our properties work with specific week day to check in. Another question regarding the min. max. stay restriction. Can this be applied for specific seasons? Or is fixed for all year? This is important. Thanks

redfactory

Hi,

The restrictions are fixed for the whole year. Regarding the checkin day; it’s not build in the theme by default, but you could mention it on the property detail page. That way you can still inform customers about it. Not sure if that is a solution for you.

If you have any more questions, please let me know :)

Cheers!

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