pls see my post on you’re support site…, thanks….
We process tickets in order they were received. A bit patience please – we’ll get back to you really soon.
Hi! Thanks for site theme the7.
Version v.18.104.22.168 comes with a plugin conflict “showbiz”.
Previously worked fine.
How fix it?
Please, submit a request via our online help-desk http://support.dream-theme.com (ask your ticket to be assigned to Danil) – we’ll get back to you ASAP and take a look what is wrong.
Hello. I’m getting duplicate arrows on the Revolution Slider, and their support tells me that the second set of arrows is coming from my theme. I’m not sure where to turn these off though? See screenshot: http://note.io/1mzL4QU
Please update to newest version of theme – this issue is already solved.
Hmm, I just updated the theme, cleared my cache, and it’s still showing up?
Then, please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
I see this theme comes with 3rd party sliders and visual layout plugins. When these are updated, will the updates be available to a theme buyer or we have to buy plugins all over again? When they are updated, what process is used to update in theme installation?
We update plugins in every theme update. There no need to purchase them separately.
A good day to you and your team. Installed clean Wordpress and imported your latest one page version from dummy folder. I can see that the menus predominantly use the anchor position set up in page row using ”#”. However the #blog only appears on one page – version 2. On the one page – version one the menu for “our blog” defers to a dedicated page where my anchors do not work. It looks like the menu I have is looking for the anchors on this page where there are none. I have similar issue when going to Testimonial page Your dummy appears to be picking anchors up from another page or are you using URL link? Can you think what I am doing wrong? Kind regards, Ivan
Not sure I understood the question correctly. Can you please specify which one page site are you installing (please provide a link to it on our demo) and fron which folder / file. Thanks!
Try my test site http://nightingaleengineering.co.uk/ . When you enter homepage select Homepages drop-down and then choose Typography. When on that page it is same menu as on homepage. The menu uses the # function to scroll down to selected are on page. However on Typography page there are no such anchors. Should this page be using a different menu or how do I assimilate your one-page demo? Regards Ivan
Ah, understood. You need to use absolute links in your main menu. E.g. “http://nightingaleengineering.co.uk#about” instead of just ”#about”.
Hello again, Apologies for a second question in a row. On the one page dummy version that I imported on latest update I have something that not seen before. I have general set up to be “wide” which is working on onepage site version 2 but when selecting version 1 from menu layout goes back to be being boxed. I have checked set up and still ,set at wide. Any suggestions? Regards Ivan
Hmm. This sounds strange. Can you please, submit a request via our online help-desk http://support.dream-theme.com so we can see the issue ourselves.
Try my test site http://nightingaleengineering.co.uk/ . See above on another question. The homepage displays boxed setup. Choose the drop down menu for homepages and select first the onepage site version 2 and that will display a wide format. Then choose onepage site version 1 and that goes back to a boxed display. Hopefully there is a simple explanation. Regards Ivan
Thanks for explaining. I was a bit slow yesterday, sorry
Case is “microsite” page template has it’s own “boxed/wide” setting which overwrites the general setting from theme option. Just set it the way you need.
No worries. Will look into this as I have no experience with microsite settings. However the following page is not viewing correctly in internet explorer but ok using firefox http://nightingaleengineering.co.uk/?page_id=1021 The row containing “OUR SERVICES AND SKILLS” is not closed properly and displays “x”. Can you explain why difference in both browsers?
What version of IE you are using? Thanks!
IE version 11.09 on one and I have had someone else confirm what I am seeing and they are using version11.10
Unfortunately I cannot test it in IE11 at this moment. Can you please provide a link to a screenshot of the issue? Thanks!
I think there is a fancy media image that links to your demo site and it doesnt exist. I am just going to point to image located in my provider to see if it works. Possibly firefox just ignored it
I couldn’t find image “onepage-icon.png” and so checked your demo using IE11 and its the same “x” displaying on your demo with IE11. I will create this image and see what happens
That is not a bug. That is just a missing image: http://the7.dream-demo.com/wp-content/uploads/2013/11/onepage-icon.png Simply remove it from your page content.
I had noted same above. Sorted by adding a new image. Thanks
In the blog, the ‘read more’ link says ‘details’. Is there a way to change that to say ‘read more’ or something other than ‘details’?
Related to the above- also- I removed meta information, namely the date from blog posts which works, however, in the widget for sidebar, the date is still showing. How can I remove the date in the blog list widget? Here is the page: http://6d5.bcb.myftpupload.com/news/
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will assist with it.
I have a problem: in IE the choosen btn disapear!
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
but they dont help me! i submit my request there. they say they cant get into the domain but i tryd from 5 computers in 5 diffrent networks and its workk for me. and i need that problem to get resolve. its cant be that i pay for something that was written fit to IE 9,10,11 and its not work.
so please help me: www.haziza.co.il
You don’t have permission to access / on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
You don’t have permission to access / on this server.
Please contact your hosting provider to eliminate it and contact our support afterwards.
but how the will know how to give you spesifecly premition?
they ask for your IP. you can sent me on: firstname.lastname@example.org
You have some sort of IP restrictions? Please whitelist the 95.67.xx.xxx IP range so we can see your site. Thanks!
its not me its the hosting company
then please contact them with this request. thanks!
I want to use the background feature (under Theme Options) on all pages of my website except the homepage. Do you know an easy way to target the homepage so I can get rid of the background image? I’ve tried selecting body.home.page and other attr selectors in my CSS, but can’t seem to get the background to go away!
Any tips would be super helpful!
Can you please provide a link to your homepage? And which background you want to disable there (image or color)? Thanks!
ACCIDENTALLY OVERWROTE LICENCE TEXT FILE
Can I download it again?
You mean file with purchase code? You can re-download it. Here’s the short animation to help you:
You are welcome
Good afternoon. I have now set up my test site http://nightingaleengineering.co.uk to be same as your onepage demo. There are 2 menus that are set up for your site version 1 and the other to site version 2. How do I set each site version to show their own menu. Whichever I set to primary menu becomes the menu for both pages.
Hi (again ),
At this moment you can have an individual menu ONLY on “Microsite” page templates. This means that all other pages will display the menu that you have assigned to “primary menu” instance.
And I have a small request. Please submit your questions via our support portal at support.dream-theme.com – that’s what it was created for Thing is though here you can get a bit faster replies, I’m quite busy with huge update for The7 and some assistance for @WPBakery and their posts carousel element. So more I get comments – more I get districted and less productive.
Thank you so much for understanding!
I love the theme but I’m having an issue with the menu on my iphone 5s. It’s really hard to click on it after is open to another submenus…
Please let me know how to fix it?
Sorry I’m not sure I understood what you mean 100% correctly. Particularly how to create a situation when “It’s really hard to click on it after is open to another submenus…” Please be more specific. Thanks!
LOVE this theme… Is BuddyPress compatible? Or, Can you please add it soon ?
Already replied to your email. Please do not double-post..
how to rename BLOG in tags h1?
You can use Fancy Title feature to add custom title/subtitle. Otherwise you’ll need to dig into theme code. Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will consult you regarding which file(s) should be altered.
Hi. This theme is very good. But I don’t like that it create a new stylesheet in wp-content/uploads/wp-less/the7/css.
It was bad for me! because for change to some styles, I had go to that folder and find a new stylesheet and change finally! and that my changes in style, have been reset later…!
How I disable creating new stylesheet?
If you are using the theme, where is your buyers badge?..
There are no official demo version of this theme.
Your account can be blocked for posting links to pirate sites..
Sorry. But I want to buy yourtheme by license really. I have antecedent in buy orginal theme in themeforest.
Sorry I cannot answer question unless I see your buyers badge.
last version: v.22.214.171.124 (Jul 18, 2014):
What is the theme version of the preview demo ?
Demo uses newest version of theme.
Hello excelent theme.
I need to change the word team in header (home/team/name) for the word teacher and also in the url (dt_team)
Where can i do this change?
Thank you very much
also here http://aulavirtual.japroduccionescr.com/noticias/ the word “details” where can change that word???
thank you i will appreciate your help a lot
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will consult you regarding which file(s) should be altered.
Hi, I have a little question. Which slider did you use for the Creative homepage? The Layerslider or the Revolution slider? This is the link: http://the7.dream-demo.com/creative/.
That is “Porthole slider”
Hi, I have three personal blog / website currently online. My question is; Can I used one The7 theme on all of my 3 blogs website?
Cannot answer that unfortunately it depends on many factors. You need to contact Envato support for explanation: support.envato.com
But usual rule of ThemeForest regular license is 1 site = 1 purchase.
I am trying to submit a support ticket to ask a question and your system at http://support.dream-theme.com/new-ticket/ shows a red mark around the purchase code entry box, in spite of me entering the purchase code that came with my purchase and will not let me post the ticket. I tried even removing the dashes and it still wont work. As you can see here, I have purchased your product. I will post the question here and hopefully get an answer.
I want to add a background to the header in the ‘category archives’ and justify to the left the title to make it seem as if it had the ‘fancy header’. The changes on the ‘blog’ page are not being shown in the pages. I have the ‘reading’ settings already set to default and still no changes. How can I set this? and where?
Sorry I cannot see your buyers badge..
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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