55 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi There,

I have purchased your theme and I have tried to sign up on your forum, however, I do not have a ‘license certificate’ anywhere in my Downloads section on Themeforest and as a result unable to sign up.

I am having the same issue as one of the users mentioned above whereby when I try to edit anything in the ‘Theme Options’ section of the site, I get the following error:

Error 404

http://mywebsiteaddress.co.za/wp-admin/admin.php?page=smooththemes

^ that is the page it is trying to access to update the theme options. Please advise urgently!

Regards,

Shif

SmoothThemes
Hi, Try contact web hosting supporter to increment settings below (in php.ini):
memory_limit = (about 256MB)
post_max_size = 32MB
max_input_vars = 3000
suhosin.post.max_vars = 3000
suhosin.request.max_vars = 3000
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi there,

I have a question, I think it’s probably simple but I can’t for the life of me figure it out.

I’ve added some portfolios, at the side of each when flicking through the images is ‘Product Description’ and ‘Product Details’

How do I get them to disappear? Or at least change them to something relevant?

This page shows what I mean http://www.vikinggalaxy.co.uk/?portfolio=king-tuts-glasgow

Thanks

Craig

SmoothThemes

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the SmoothThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue ;)

SmoothThemes Support Forums | Create an Account

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, Still having trouble with the Theme options.

I have been in contact with the host and they have a global limit set on the configuration as follows:

memory_limit: 128M post_max_size: 64M max_input_vars: 2000 suhosin.post.max_vars: 4096 suhosin.request.max_vars: 4096

Is there any way to get around this?

SmoothThemes

Please send us an email at http://themeforest.net/user/SmoothThemes. We will take a close look.

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi. I am about to buy this theme and have a few questions:

1 Can I add to 10 different sections, with their 10 different photos in the background?

2 Can I make the footer to stay fixed, as the header?

3 Does the height of the sections ‘containers’ adjust to the length of my content?

4 Can I add a third layer between photos in background and content?

Thanks, and will appreciate your quick response.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi. I am about to buy this theme and have a few questions:

1 Can I add to 10 different pages, with their 10 different photos in the background?

2 Can I make the footer stay fixed, like the header?

3 Does the height of the pages ‘containers’ adjust to the length of my content?

4 Can I add a third layer between photos in the background and content?

Thanks, and will appreciate your quick response.

Default-user

Why did you skip my question??

SmoothThemes

Sorry for the late.

1. Yes if you use One Page mode, you will have an options to choose background.

2. Yes but you need to do it yourself, currently the theme not support it.

3. Didn’t understand that, can you make it more clear.?

4. Didn’t understand that, can you make it more clear.?

Regards.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • United States

I’m using one page mode. I want to have a link on the home page that navigates to a separate page. Problem is the top navigation on the separate page uses the same links as the home page. In One page mode the navigation links scroll up and down the page (#tokyoblaq) . Those links do not work for the separate page. So can you suggest a way to display additional content by clicking on a link on the home page?

SmoothThemes

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the SmoothThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue ;)

SmoothThemes Support Forums | Create an Account

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

hi there, great theme. Im having trouble with the size of image for the main slider. I inspected your elements and you have the size 1920×1278, I have used the same size but the bottom of my image gets cropped off and does not show. I have tried making the height shorter but it does the same thing. Any help would be much appreciated thank you.

SmoothThemes

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the SmoothThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue ;)

SmoothThemes Support Forums | Create an Account

Default-user

just posted in support forum many thanks!

  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I’ve been using the theme for about 2 months. I think I am going to change it. Apparently simple issues like footer are not simply fixable and it takes too long to get a solution. It’s unfortunate since I really like it. It simply has few issues that I can’t deal with.

SmoothThemes

If you need theme customize, you should hire a freelancer with cheap price, We doesn’t provide support for theme customize.

Thanks for your understanding.

Default-user

not sure… if the footer doesn’t work AT ALL there is not much to customise…

SmoothThemes

TheOne only come with copyright footer, there is no footer widget, not sure if you need the footer widget fixed or something.

Regards.

Default-user

someone of the support told me it comes with widget footer. I can show you the replies… he/she also told me that the issues was going to be fixed, asked me for the FTP access to sort it out…

SmoothThemes

Maybe that’s a mistake of our support staff. this theme only has copyright footer.

Thanks for your understand.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
oscarl Purchased

HELP HELP HELP! Could please response my emails? the theme work very bad! i cant enter in the theme options

SmoothThemes

Sorry for the late because the holiday in our country. Our support staff will take look at your issue shortly.

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

My wordpress automaticly updatet to 3.8.1, now theme options dont work..Is there any fix?

SmoothThemes

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the SmoothThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue ;)

SmoothThemes Support Forums | Create an Account

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 3-4 years

quick question before I buy, is this theme compatible with the most recent version of wordpress? if not when do you expect it to be ready, I have already sold my client on the layout. Thanks.

SmoothThemes

It’s compatible with 3.8, didn’t see any issues with 3.8.1 :)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hello,

We recently purchased your theme, installed it on wordpress, but it doesn’t seem to work. When I go to theme options, I get a blank page. Tried reuploading the theme etc… nothing seems to work.

SmoothThemes

You didn’t buy our theme. right?

Regards.

Default-user

A friend of mine did, we’re working on a project together, here’s the link http://hitchou.com/ninethspace/

SmoothThemes

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the SmoothThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue ;)

SmoothThemes Support Forums | Create an Account

Default-user

your registration form asks for a purchase code, but themeforest email don’t contain any, or I can’t find it, So I can’t register

SmoothThemes

You need to ask your friend for purchased code in order to register with us in the support forum.

Regards.

Default-user

I have the email, and I can’t find the purchase code, that’s what I am saying. It has been 2 days that we’re trying to resolve this, this is in no way a good support

SmoothThemes

It has nothing to do with that email, you should tell your friend get the purchased code by follow this image: http://i.imgur.com/wFF7VMD.gif

Regards.

  • Malaysia
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items

Hi. Im having problems saving the changes i made in the theme option. Everytime I make any changes, and save changes, it’ll go back to default. y is this?

SmoothThemes

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the SmoothThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue ;)

SmoothThemes Support Forums | Create an Account

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Hello, can you make a theme for the child theme theone?

thank you

Default-user

Hello, yes I have already done that, but I have a problem at the menu!

Default-user

the menu is not displayed in the child theme!

thank you

  • Has been a member for 3-4 years

Hi!

I like your theme but I would like if I can add woocommerce or isn’t work, so would be perfect to put one section with some products in the homepage.

Thanks!

SmoothThemes

We not yet tested with WooCoomerce plugin, but it should works

Regards;)

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